Proactive and detail-orientated professional with a proven track record of meeting targets within a fast-paced environment. With a strong passion for science and food, I am eager to learn more and enhance my skills to better assist others. References for each job role and 15 hours of CPD certificates are available upon request.
Hi, I’m
Luca Van Cleemput
Liverpool
Summary
Overview
9
years of professional experience
5
years of post-secondary education
Work History
Self-employed
Freelance Nutritionist
01.2022 - Current
Job overview
- Assessed clients' nutritional and health statuses via weighed food diaries, anthropometric measurements, and physical activity levels.
- Determined client-specific nutrient, exercise, and energy requirements, with consideration of specific lifestyles, physiology, and health goals.
- Used Nutritics for dietary analysis, client management, meal planning, recipe analysis, and recipe creation.
- Utilised collected data to calculate accurate dietary requirements tailored to individual health goals, ensuring personalised nutrition and exercise plans for sustainable health improvements.
- Ongoing collaboration with semi-pro footballer Josef Faux, including nutrition coaching, hands-on meal preparation, and cooking lessons, resulting in measurable improvements, including enhanced athletic performance, lower blood pressure, reduced resting heart rate, a decrease in body fat percentage and weight, and the elimination of muscle cramps and joint pain.
Oasis Land DevelopmentSouthport
Real Estate Consultant (Cayman Islands Land Plots)
06.2023 - 09.2023
Job overview
- Consulted with clients, actively listening and asking probing questions to ensure our offering met their needs while addressing concerns and objections effectively.
- Successfully completed the 3-month probation period, meeting multiple KPIs including daily calls, knowledge tests, and the key KPI of landing one sale, with a land plot valued at $97,250. This achievement distinguished me as one of the 2 individuals, out of an initial group of 6 starters, who was retained.
- Consistently made 80-150 cold calls daily, demonstrating adaptability in engaging potential clients.
- Managed contracts, negotiations, and inventory database.
- Cross-collaborated with other teams and managed confidential client data.
ConcentrixLiverpool
Account Manager (bilingual)
04.2021 - 12.2022
Job overview
- Consistently achieved quarterly sales targets with exceptional results in Q4 2022 by up-and-cross-selling solutions, surpassing my quarterly renewal target by 185%.
• Effectively addressed customer objections, concerns, and rejections by demonstrating strong communication skills, in-depth product knowledge, and the alignment of our solutions with their business objectives, resulting in the preservation of at-risk deals.
• Conducted customer consultations to assess their IT environments, and business objectives, address pain points, and negotiate payment terms.
• Consistently achieved weekly KPIs, including pipeline goals, productivity metrics, and a call KPI of 25 calls per day.
• Onboarded 2 new account managers for the Benelux region.
• Build and maintained strong relationships with key stakeholders via written and verbal communication in both Dutch and English.
• Created and presented Regional QBR's and sales forecasts improving overall communication within the region and increasing the efficiency of supply-chain activities.
• Completed a full-time Masters program while working full-time, highlighting strong organisational skills and work ethic.
The Contact CompanyBirkenhead
Customer Service Agent
10.2020 - 04.2021
Job overview
- Successfully handled inbound calls, effectively addressing customer queries, and concerns, and inputting confidential data into CRM systems.
- Consistently exceeded KPIs, achieving 5-star customer satisfaction ratings and positive manager feedback reports.
- Resolved queries through verbal and written communication, adhering to strict guidelines and maintaining a professional and positive attitude.
- Maintained a calm and empathetic demeanor in high-pressure scenarios, effectively de-escalating customer conflicts through active listening and providing effective solutions.
- Collaborated with cross-functional teams to identify and resolve complex customer issues, demonstrating strong problem-solving skills and a dedication to achieving optimal outcomes.
- Received accolades from customers and supervisors for outstanding performance and commitment to exceptional customer service.
Ion SearchLiverpool
Talent Scout
07.2020 - 09.2020
Job overview
- Planned lead-sourcing strategies for top-level talent, finding +15 suitable candidates each day (exceeding the daily KPI).
- Used Excel and Salesforce to track client progression and accurately maintain confidential client and candidate data.
- Consulted with clients on talent acquisition requirements.
SportoaseRotselaar
Part-Time Cook
05.2015 - 05.2020
Job overview
- Worked closely with kitchen team to meet high demand of orders in fast-paced environment.
- Trained and supervised cooking staff.
- Kept kitchen clean, stocked and organised by performing daily maintenance tasks.
- Followed strict standards for food handling and safety.
- Prepared ingredients, sauces, soups, etc. in large batches for the following day.
- Planned menus for different events, seasons and customer requests.
- Managed opening and closing shift kitchen tasks.
WhatSupsRemote
Part-Time Social Media Assistant
08.2017 - 05.2019
Job overview
- Designed infographics using Canva to simplify and visually communicate complex nutritional information.
- Researched nutritional supplements to create relevant content including blog posts.
- Analysed website and social media analytics to measure success and inform decision-making.
- Handled customer complaints and engaged with influencers via verbal and written communication.
- Organised an automated posting schedule via Hootsuite.
- Improved website traffic through SEO and implementing a weekly newsletter.
Education
Edge Hill UniversityOrmskirk, UK
Bachelor of Science from Marketing With Digital Communications
09.2017 - 05.2020
University Overview
Grade: 1st (Distinction)
Edge Hill UniversityOrmskirk, UK
Master of Science from Public Health Nutrition
09.2020 - 01.2023
University Overview
Grade: 2:1 (Merit)
Skills
English & Dutch (Native)
Nutritics (Food Data Management Software)
Canva (Graphic Design)
Word, Excel, PowerPoint and Outlook
IBM SPSS
Salesforce (CRM)
Timeline
Real Estate Consultant (Cayman Islands Land Plots)
Oasis Land Development
06.2023 - 09.2023
Freelance Nutritionist
Self-employed
01.2022 - Current
Account Manager (bilingual)
Concentrix
04.2021 - 12.2022
Customer Service Agent
The Contact Company
10.2020 - 04.2021
Edge Hill University
Master of Science from Public Health Nutrition
09.2020 - 01.2023
Talent Scout
Ion Search
07.2020 - 09.2020
Edge Hill University
Bachelor of Science from Marketing With Digital Communications
09.2017 - 05.2020
Part-Time Social Media Assistant
WhatSups
08.2017 - 05.2019
Part-Time Cook
Sportoase
05.2015 - 05.2020