Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Luca Van Cleemput

Liverpool
Luca Van Cleemput

Summary

Proactive and detail-orientated professional with a proven track record of meeting targets within a fast-paced environment. With a strong passion for science and food, I am eager to learn more and enhance my skills to better assist others. References for each job role and 15 hours of CPD certificates are available upon request.

Overview

9
years of professional experience
5
years of post-secondary education

Work History

Self-employed

Freelance Nutritionist
01.2022 - Current

Job overview

  • Assessed clients' nutritional and health statuses via weighed food diaries, anthropometric measurements, and physical activity levels.
  • Determined client-specific nutrient, exercise, and energy requirements, with consideration of specific lifestyles, physiology, and health goals.
  • Used Nutritics for dietary analysis, client management, meal planning, recipe analysis, and recipe creation.
  • Utilised collected data to calculate accurate dietary requirements tailored to individual health goals, ensuring personalised nutrition and exercise plans for sustainable health improvements.
  • Ongoing collaboration with semi-pro footballer Josef Faux, including nutrition coaching, hands-on meal preparation, and cooking lessons, resulting in measurable improvements, including enhanced athletic performance, lower blood pressure, reduced resting heart rate, a decrease in body fat percentage and weight, and the elimination of muscle cramps and joint pain.

Oasis Land Development
Southport

Real Estate Consultant (Cayman Islands Land Plots)
06.2023 - 09.2023

Job overview

  • Consulted with clients, actively listening and asking probing questions to ensure our offering met their needs while addressing concerns and objections effectively.
  • Successfully completed the 3-month probation period, meeting multiple KPIs including daily calls, knowledge tests, and the key KPI of landing one sale, with a land plot valued at $97,250. This achievement distinguished me as one of the 2 individuals, out of an initial group of 6 starters, who was retained.
  • Consistently made 80-150 cold calls daily, demonstrating adaptability in engaging potential clients.
  • Managed contracts, negotiations, and inventory database.
  • Cross-collaborated with other teams and managed confidential client data.


Concentrix
Liverpool

Account Manager (bilingual)
04.2021 - 12.2022

Job overview

  • Consistently achieved quarterly sales targets with exceptional results in Q4 2022 by up-and-cross-selling solutions, surpassing my quarterly renewal target by 185%.
    • Effectively addressed customer objections, concerns, and rejections by demonstrating strong communication skills, in-depth product knowledge, and the alignment of our solutions with their business objectives, resulting in the preservation of at-risk deals.
    • Conducted customer consultations to assess their IT environments, and business objectives, address pain points, and negotiate payment terms.
    • Consistently achieved weekly KPIs, including pipeline goals, productivity metrics, and a call KPI of 25 calls per day.
    • Onboarded 2 new account managers for the Benelux region.
    • Build and maintained strong relationships with key stakeholders via written and verbal communication in both Dutch and English.
    • Created and presented Regional QBR's and sales forecasts improving overall communication within the region and increasing the efficiency of supply-chain activities.
    • Completed a full-time Masters program while working full-time, highlighting strong organisational skills and work ethic.

The Contact Company
Birkenhead

Customer Service Agent
10.2020 - 04.2021

Job overview

  • Successfully handled inbound calls, effectively addressing customer queries, and concerns, and inputting confidential data into CRM systems.
  • Consistently exceeded KPIs, achieving 5-star customer satisfaction ratings and positive manager feedback reports.
  • Resolved queries through verbal and written communication, adhering to strict guidelines and maintaining a professional and positive attitude.
  • Maintained a calm and empathetic demeanor in high-pressure scenarios, effectively de-escalating customer conflicts through active listening and providing effective solutions.
  • Collaborated with cross-functional teams to identify and resolve complex customer issues, demonstrating strong problem-solving skills and a dedication to achieving optimal outcomes.
  • Received accolades from customers and supervisors for outstanding performance and commitment to exceptional customer service.

Ion Search
Liverpool

Talent Scout
07.2020 - 09.2020

Job overview

  • Planned lead-sourcing strategies for top-level talent, finding +15 suitable candidates each day (exceeding the daily KPI).
  • Used Excel and Salesforce to track client progression and accurately maintain confidential client and candidate data.
  • Consulted with clients on talent acquisition requirements.


Sportoase
Rotselaar

Part-Time Cook
05.2015 - 05.2020

Job overview

  • Worked closely with kitchen team to meet high demand of orders in fast-paced environment.
  • Trained and supervised cooking staff.
  • Kept kitchen clean, stocked and organised by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety.
  • Prepared ingredients, sauces, soups, etc. in large batches for the following day.
  • Planned menus for different events, seasons and customer requests.
  • Managed opening and closing shift kitchen tasks.

WhatSups
Remote

Part-Time Social Media Assistant
08.2017 - 05.2019

Job overview

  • Designed infographics using Canva to simplify and visually communicate complex nutritional information.
  • Researched nutritional supplements to create relevant content including blog posts.
  • Analysed website and social media analytics to measure success and inform decision-making.
  • Handled customer complaints and engaged with influencers via verbal and written communication.
  • Organised an automated posting schedule via Hootsuite.
  • Improved website traffic through SEO and implementing a weekly newsletter.

Education

Edge Hill University
Ormskirk, UK

Bachelor of Science from Marketing With Digital Communications
09.2017 - 05.2020

University Overview

Grade: 1st (Distinction)

Edge Hill University
Ormskirk, UK

Master of Science from Public Health Nutrition
09.2020 - 01.2023

University Overview

Grade: 2:1 (Merit)

Skills

English & Dutch (Native)

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Timeline

Real Estate Consultant (Cayman Islands Land Plots)
Oasis Land Development
06.2023 - 09.2023
Freelance Nutritionist
Self-employed
01.2022 - Current
Account Manager (bilingual)
Concentrix
04.2021 - 12.2022
Customer Service Agent
The Contact Company
10.2020 - 04.2021
Edge Hill University
Master of Science from Public Health Nutrition
09.2020 - 01.2023
Talent Scout
Ion Search
07.2020 - 09.2020
Edge Hill University
Bachelor of Science from Marketing With Digital Communications
09.2017 - 05.2020
Part-Time Social Media Assistant
WhatSups
08.2017 - 05.2019
Part-Time Cook
Sportoase
05.2015 - 05.2020

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Luca Van Cleemput