Lucas Wood
Leeds
Summary
A dedicated professional with a strong foundation in empathy, inclusivity, and diversity. Demonstrates exceptional adaptability and resilience to stressful situations, ensuring meticulous precision even under pressure. Possesses excellent communication and listening skills, coupled with a client-focused approach and efficient telephonic etiquette. Experienced in e-commerce with a thorough understanding of GDPR compliance and proficient in the Microsoft Office suite. Committed to fostering a team-oriented environment while maintaining self-confidence and a patient attitude. Career goals include leveraging problem-solving abilities to enhance organisational efficiency and client satisfaction.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Kitchen assistant
Westward Care
Leeds, West Yorkshire
09.2024 - 03.2025
- Washed dishes quickly after meals service to free up kitchen area.
- Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Supported head chef in creating new menu items to diversify restaurant offerings.
- Contributed to team communication, resulting in better workflow efficiency.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
Customer Service Advisor
HSBC Bank
Leeds, West Yorkshire
04.2024 - 06.2024
- Interacting with customers over the phone helping them with a large variety of banking related issues
- Providing excellent and thoughtful service for all customers but with special attention to older or more vulnerable customers to ensure their satisfaction and importantly to protect them
- Individual work as I tend to customer requests on my own but additionally an emphasis on team work to ensure that all coworkers are not struggling and that no delays are made through failing customers
- Participated in conflict resolution sessions for better team cooperation.
- Handled high volume of calls daily for faster issue resolution.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Built rapport with clients through empathetic handling of concerns.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Managed complex customer issues to successful resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
Barista and sales assistant
Waitrose and John Lewis Partnership
Harrogate, North Yorkshire
01.2021 - 02.2022
- Serving customers, a range of food/pastries and drink items with a high standard of customer service, ensuring a positive and enjoyable experience
- Working in different departments of the store such as the bakery, the barista station and the till, giving me knowledge of all the products, being able to personally customize the experience for the customer, tailoring it to their preference through thorough questioning
- Multitasking orders to stay on top of orders and be time officiant
- In charge of stock duties, making sure that all departments are maintained, presentable to the public and ready for use by the staff
- Understanding of food safety and sanitation maintaining a professional standard to keep our customers safe and satisfied
Waiter
Papas Authentic Mediterranean Cuisine
Harrogate, North Yorkshire
12.2018 - 01.2019
- Seasonal worker in a busy Mediterranean restaurant, having to quickly learn a wide range of foods, memorizing ingredients and allergens to provide the best customer service experience possible
- Serving multiple tables at the same time, developing my time management skills and ensuring the fast arrival of the dishes as to stay officiant
- Catering to the customers pallet through questioning and using my knowledge of the cuisine, recommending certain items of the menu suited best for them
- Crucial part of the team in charge of communication between the floor and the kitchen making sure the orders go through correctly with any changes to the dishes
Education
A level - English literature, Fine art and Design, Music, Photography
Allerton high School sixth form
Leeds 09.2017 - 07.2019
Graduated with 11 GCSEs - Including Mathematics and English
Allerton high School
Leeds 09.2012 - 07.2017
BA - Film Studies
St John's University
York 09.2019 - 07.2022
Skills
- Empathy
- Inclusivity
- Diversity
- Adaptability
- Working under pressure
- Meticulous precision
- Team-oriented
- Communication skills
- Knowledge of GDPR
- Problem-solving
- Microsoft office suite proficiency
Affiliations
- Film & Television Production, Anime, Screenwriting, Boxing,
Timeline
Kitchen assistant
Westward Care
09.2024 - 03.2025
Customer Service Advisor
HSBC Bank
04.2024 - 06.2024
Barista and sales assistant
Waitrose and John Lewis Partnership
01.2021 - 02.2022
BA - Film Studies
St John's University
09.2019 - 07.2022
Waiter
Papas Authentic Mediterranean Cuisine
12.2018 - 01.2019
A level - English literature, Fine art and Design, Music, Photography
Allerton high School sixth form
09.2017 - 07.2019
Graduated with 11 GCSEs - Including Mathematics and English
Allerton high School
09.2012 - 07.2017
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