LUCAS NNDWAKHULU MULEYA
Boksburg, South Africa. Gauteng,MP
Summary
Dynamic leader with a proven track record at Caterpillar Africa, enhancing operational efficiency and customer satisfaction by over 20%. Expert in strategic planning and team leadership, adept at fostering employee engagement and driving performance. Skilled in CRM and policy implementation, consistently exceeding business goals through innovative solutions and effective time management.
Overview
29
29
years of professional experience
Work History
MANAGER PRODUCTION,
Caterpillar Africa
07.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
WAREHOUSE AND DISTRIBUTION MANAGER
Battery Technologies (Pty) Ltd
05.2010 - 05.2014
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Introduced new technologies into warehouse operations, enhancing automation capabilities while reducing manual labor requirements.
- Oversaw facility maintenance activities, scheduling repairs as needed to keep equipment operating at peak efficiency.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
WAREHOUSE TEAM MANAGER
Unitrans- Pick & Pay Warehousing
04.2008 - 03.2010
- Operated warehouse material handling equipment correctly to move loads.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
SALES REPRESENTATIVE
International Flavours &Fragrances
01.1996 - 01.2008
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Certificate in Sales Marketing - Marketing Management And Research
University of South Africa
Pretoria, South Africa12.2016
Diploma - Supply Chain Management
University of South Africa
Pretoria, South Africa11.2006
Certificate Business Marketing - Business Management
University of South Africa,
Pretoria, South Africa11.2004
Diploma in Warehouse Management - Warehousing And Inventory Management
Damelin Management School
Johannesburg, South Africa11.1999
Diploma in Storekeeping And Stock Control - Warehousing And Inventory Management
Damelin Management School
Johannesburg, South Africa07.1999
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Evaluations
- Performance Management
- Policy Implementation
Languages
English, Venda, Zulu, Tswana
Native language
Timeline
MANAGER PRODUCTION,
Caterpillar Africa
07.2014 - Current
WAREHOUSE AND DISTRIBUTION MANAGER
Battery Technologies (Pty) Ltd
05.2010 - 05.2014
WAREHOUSE TEAM MANAGER
Unitrans- Pick & Pay Warehousing
04.2008 - 03.2010
SALES REPRESENTATIVE
International Flavours &Fragrances
01.1996 - 01.2008
Certificate in Sales Marketing - Marketing Management And Research
University of South Africa
Diploma - Supply Chain Management
University of South Africa
Certificate Business Marketing - Business Management
University of South Africa,
Diploma in Warehouse Management - Warehousing And Inventory Management
Damelin Management School
Diploma in Storekeeping And Stock Control - Warehousing And Inventory Management
Damelin Management School
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