Lucas Crees
Portsmouth,Hampshire
Summary
Dynamic professional with a strong foundation in coaching and mentoring, team leadership, and customer engagement. Demonstrates exceptional commercial awareness and performance development skills, ensuring customer excellence through targeted training. Adept at installation planning and fostering cultural awareness, aiming to leverage these competencies to drive organisational success.
Overview
15
15
years of professional experience
Work history
Installer/Measurer
Elis
Portsmouth , Hampshrie
2025.05 - Current
- Resolved unexpected issues promptly, minimising project delays.
- Followed established protocols, adhered to safety regulations at all times.
- Enhanced customer confidence with professional and courteous service.
- Completing garment measurements with great accuracy.
- Improved installation efficiency by mastering tools and equipment.
- Worked collaboratively with other team members to achieve common installation goals.
Account Manager
Elis
Portsmouth , Hampshire
2024.09 - 2025.05
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Analysed sales data for identifying opportunities for growth.
- Oversaw account portfolio to deliver top-quality account services.
- Negotiated contracts to improve customer retention.
Customer Delivery Driver
Elis
Portsmouth, Hampshire
2023.01 - 2024.09
- Submitted reports regarding issues and concerns to manager.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Retained excellent local area knowledge to plan optimal routes.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Communicated clearly with dispatch centre about route changes and customer issues.
Multi Drop Delivery Driver
BDS Driver Hire
Totton, Hampshire
2022.09 - 2022.12
- Interacted politely and professionally with customers, building and maintaining positive relationships to uphold AAH Pharmaceutical's excellent industry reputation.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maintained clear customer records by securing signatures on invoices, deliveries and other paperwork using handheld devices.
- Completed deliveries with smile and patient, personalised service.
Team Manager
Tesco Extra
Portsmouth, Hampshire
2019.01 - 2022.07
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
- Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Customer Assistant
Tesco
Portsmouth, Hampshire
2011.04 - 2019.01
- Organised displays to promote inventory and encourage customer purchases.
- Offered guidance on product selection to increase sales.
- Took inventory of stock products and identified discrepancies between computer logs and physical counts.
- Build rapport with new and existing customers to increase customer loyalty.
- Supporting other departments to improve customer availability,
- Ensure customer favourite products were replenished to achieve daily targets of 98.5%.
- Ensure date checks were being held daily to coincide with health and safety trading laws.
Education
Bachelor of Arts - BA (Hons) Early Childhood Studies
University of Chichester
Chichester04.2017
Diploma of Higher Education - BTEC Level 3 National Diploma in Children's Care and Learning Development
South Downs College
Portsdown Hill06.2013
GCSEs - GCSE Results
City of Portsmouth Boys' School
Portsmouth2010
Skills
- Coaching and mentoring
- Team leadership
- Customer engagement
- Commercial awareness
- Performance development
- Communication skills
- Customer excellence training
- Installation planning
- Cultural awareness
Timeline
Installer/Measurer
Elis
2025.05 - Current
Account Manager
Elis
2024.09 - 2025.05
Customer Delivery Driver
Elis
2023.01 - 2024.09
Multi Drop Delivery Driver
BDS Driver Hire
2022.09 - 2022.12
Team Manager
Tesco Extra
2019.01 - 2022.07
Customer Assistant
Tesco
2011.04 - 2019.01
Bachelor of Arts - BA (Hons) Early Childhood Studies
University of Chichester
Diploma of Higher Education - BTEC Level 3 National Diploma in Children's Care and Learning Development
South Downs College
GCSEs - GCSE Results
City of Portsmouth Boys' School