Lucas Bernard
Milton Keynes
Summary
Business-oriented professional with experience across retail, hospitality, and competitive eSports environments. Skilled in strategic decision-making, customer engagement, and performance analysis, with a strong ability to thrive under pressure. Seeking to leverage commercial awareness and analytical skills within a growth-focused organisation.
Overview
5
5
years of professional experience
Work history
Competitive eSports strategist
Sports Information Services
Milton Keynes, Buckinghamshire
2024.09 - Current
- Competed in high-level national and online tournaments, applying advanced strategic decision-making in fast-paced competitive environments
- Implemented structured training programmes and performance analysis to drive continuous improvement and maintain competitive advantage
- Analysed gameplay data and opponent strategies to optimise performance outcomes
- Adapted to evolving competitive landscapes and rule changes to sustain elite-level performance
- Maintained full compliance with tournament regulations, demonstrating professionalism and ethical integrity
Customer assistant
Co-op Food
Milton Keynes
2022.08 - 2023.01
- This role requires me to…
- Working the tills
- Packing online delivery orders placed by customers
- Stacking shelves
- Serving customers
- Preparing and handling all store products (including packaged meat and age-restricted items)
- Delivering friendly and helpful customer service
- Ensuring the correct level of stock is maintained while also front-facing, checking due by dates and updating prices.
- Working in a fast paced environment on different tasks throughout the day
Door host
TGI Fridays
Milton Keynes
2021.11 - 2022.08
- Use the computer system to seat guests either at the bar or dining area depending on their preference.
- Inform guest of any current promotions along with who will be serving them and ensuring a smooth handover to the service team.
- Promptly answering incoming calls to the restaurant and providing an appropriate service.
- Greeting incoming and departing guests warmly.
- Manage the flow of guests into the dining and bar areas, whilst providing accurate wait times to incoming guests when necessary.
- Tends to guest needs and any special requirements.
- Observe guests' needs throughout dining experience to ensure they receive high quality service.
General Assistant
Budgens
Cranfield
2021.01 - 2021.10
- Working the tills
- Stacking shelves
- Serving customers
- Assisting and advising customers in a polite and professional manner
- Ensuring the correct level of stock is maintained
- Restocking shelves, front-facing, checking dates, checking prices
- Ensuring the shop is always clean and tidy
Education
BTEC L3 Business Extended Diploma - Business Marketing
Bedford College
Bedford 2021.09 - 6 2023
Wootton Upper School
Wootton, BedfordSkills
- Strategic Decision-Making
- Data-Driven Performance Analysis
- Customer Relationship Management
- Communication Skills
- Problem-Solving
- Team Collaboration
- Ability to Perform Under Pressure
- Time Management & Organisation
- Commercial Awareness
- Professional Integrity & Compliance
Reference upon request
- Victoria, Ward-Jackson, Manager at TGI Fridays, Victoria.Ward-Jackson@tgifridays.co.uk, TGI Fridays
- Lisa, Tomblin, Head of department (Business) at Bedford College, Ltomblin@bedford.ac.uk, Bedford College
Hobbies and Interests
I enjoy competitive sports such as football and tennis, which have helped me develop teamwork, strategic thinking, and a strong competitive mindset. I maintain a regular fitness routine at the gym, demonstrating discipline, focus, and goal-setting. I also have a keen interest in business and personal development through reading, and I compete in eSports tournaments, applying performance analysis, adaptability, and decision-making under pressure.
Timeline
Competitive eSports strategist
Sports Information Services
2024.09 - Current
Customer assistant
Co-op Food
2022.08 - 2023.01
Door host
TGI Fridays
2021.11 - 2022.08
BTEC L3 Business Extended Diploma - Business Marketing
Bedford College
2021.09 - 6 2023
General Assistant
Budgens
2021.01 - 2021.10
Wootton Upper School