Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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LUCAS VIEIRA

London

Summary

An enthusiastic student, that is adept at building positive rapport with customers and ambitious to deliver the best customer support. Passionate about learning new food preparation techniques and expanding culinary expertise. Takes on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Offering strong foundation in teamwork, creativity, and time management. Knowledgeable about food safety, customer service, and multitasking in fast-paced environments. Ready to use and develop culinary skills, organisation, and communication in the field.

Overview

2
2
years of professional experience

Work history

Food Preparation Member (Fish Star/Hot Pro)

Itsu - St Mary Axe
London, Liverpool Street, Greater London
07.2024 - 03.2025
  • Prepared food efficiently during peak hours while maintaining attention to detail.
  • Followed strict hygiene standards while skilfully handling fresh fish, cutting and preparing sushi and sashimi to Itsu's high standards with minimal waste.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Always ready to learn and adapt to different sections within the kitchen.
  • Demonstrated maturity and responsibility in the workplace by being punctual and relied on always eager to start immediately.
  • Continuously provided fresh and appealing food to customers.
  • Ensured teamwork and efficiency by reaching out to other members of staff if they required assistance after completing tasks.
  • Was able to memorise menu information within the first 2 weeks working and recall this information with ease during peak hours.
  • Completed prep work to a high standard within a short time frame to ensure readiness for the next day.
  • Would take down the temperature of food throughout the day and record it on a company tablet for compliance
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Waiter - (Contractor)

Catering & Hospitality Agency
London, Greater London
06.2023 - 05.2024
  • Provided top-tier catering services for luxury and private events.
  • Redesigned workflow to increase efficiency in meal service, reducing guest wait time by 10 minutes.
  • Communicated effectively with team and kitchen staff to sustain an organized work environment.
  • Supported kitchen staff through direct engagement and swift resolution of service issues.
  • Cultivated client relationships throughout events to guarantee customer satisfaction.
  • Accustomed to work at a fast pace and under high pressure to ensure service delivery is high standard.
  • Resolved customer dissatisfaction by listening and addressing their concerns.
  • Assisted in food preparation, resulting in timely service delivery.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Advised customers on wine and beverage pairings with selected food items.
  • Trained in Food Hygiene and Safety - Level 2
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Helped reduce waiting times by swiftly clearing tables after use.

Education

BSc - Computer Science

Kingston University
London, England
09.2023 -

A-Level - Biology, Chemistry and Psychology

St Bonaventure's RC Sixth Form College
09.2021 - 06.2023

GCSE - Math, English Language & Literature; Combined Science, Graphic Design; Art, German and Religious Studies

St Bonaventure's RC secondary School
09.2016 - 06.2021

Skills

  • Communication skills
  • Problem-solving
  • Quality Assurance
  • Multitasking under pressure
  • Creativity in dishes
  • Customer Service
  • Self-motivation
  • Decision making

Affiliations

  • Cooking

Timeline

Food Preparation Member (Fish Star/Hot Pro)

Itsu - St Mary Axe
07.2024 - 03.2025

BSc - Computer Science

Kingston University
09.2023 -

Waiter - (Contractor)

Catering & Hospitality Agency
06.2023 - 05.2024

A-Level - Biology, Chemistry and Psychology

St Bonaventure's RC Sixth Form College
09.2021 - 06.2023

GCSE - Math, English Language & Literature; Combined Science, Graphic Design; Art, German and Religious Studies

St Bonaventure's RC secondary School
09.2016 - 06.2021

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LUCAS VIEIRA