Lucas Smyth
Kingston upon Thames,Ireland
Summary
Accomplished professional with extensive expertise in customer experience management, sales performance optimization, and team leadership. Proven track record in retail operations management, including inventory control, profit and loss oversight, and staff training and development. Adept at enhancing operational efficiency to drive business success.
Overview
8
8
years of professional experience
Work history
Events Coordinator
The Petersham Hotel, Richmond Upon Thames
Richmond Upon Thames
07.2025 - 12.2025
- Supported weddings, anniversaries, birthdays, corporate functions, and private events from enquiry to completion.
- Managed client relationships while coordinating suppliers for seamless event execution.
- Ensured effective communication across hotel departments to maintain high standards.
- Demonstrated meticulous attention to detail in every event planning phase.
- Collaborated with team members to guarantee smooth and successful event delivery.
- Handled guest requests and last-minute changes with professionalism and efficiency.
- Updated event calendars and booking systems to facilitate internal coordination.
- Completed at least 10 diverse events weekly, consistently achieving high satisfaction levels.
1st Assistant Manager
Nandos, Kingston Upon Thames
Kingston Upon Thames
08.2018 - 05.2025
- Led operations for a high-volume restaurant with £56,000 weekly sales and peak hourly revenue of £2,700.
- Managed a team of 35-45 staff to ensure seamless service and profitability.
- Conducted right-to-work checks for all new hires to maintain compliance.
- Oversaw weekly stocktakes and performed variance analysis using Microsoft Excel to identify trends.
- Analysed profit and loss statements to drive cost-saving initiatives and maximise profitability.
- Achieved top 10 ranking in KPIs out of 473 locations, including sales and customer ratings.
- Designed complex staff rotas three weeks in advance for optimal shift coverage and budget adherence.
- Led customer service initiatives that resulted in #1 company-wide ranking in 2024.
Administrative Assistant (Temp)
Champions – Estate Agents, Kensington
Kensington
01.2018 - 03.2018
- Ensured strict confidentiality while managing and organising sensitive files.
Directed incoming calls to relevant team members for efficient inquiry resolution.
Coordinated calendars and scheduled appointments to optimise organisational efficiency.
Education
DDM in Level 3 Extended Diploma - Business
Kingston College
KingstonSkills
- Customer experience management
- Sales performance optimization
- Team leadership
- Inventory control
- Profit and loss oversight
- Retail operations management
- Staff training and development
- Operational efficiency
Languages
Portuguese
Intermediate
References
References available upon request.
Timeline
Events Coordinator
The Petersham Hotel, Richmond Upon Thames
07.2025 - 12.2025
1st Assistant Manager
Nandos, Kingston Upon Thames
08.2018 - 05.2025
Administrative Assistant (Temp)
Champions – Estate Agents, Kensington
01.2018 - 03.2018
DDM in Level 3 Extended Diploma - Business
Kingston College