Lucas Rossetti
Dublin
Summary
Dedicated professional with over two years of experience in customer support and inventory management. Known for strong problem-solving skills, excellent communication, and a commitment to hard work. Proven ability to enhance customer satisfaction and streamline operations through efficient solutions, with knowledge in ERP systems, MRP, and JIT practices.
Willing to relocate: anywhere.
Overview
9
9
years of professional experience
Work History
Stock Control Specialist Admin – Inventory Managem
Kuehne+Nagel / Siemens – Dublin, Ireland
Dublin
01.2025 - Current
- Responsible for the accurate management of stock levels and material movements using SAP.
- Ensured timely replenishment of production lines by monitoring inventory levels, and planning supply flows.
- Conducted regular cycle counts and inventory audits to maintain stock accuracy, and resolve discrepancies.
- Collaborated with production, purchasing, and logistics teams to streamline operations and support continuous workflow.
- Provided real-time updates through SAP, and maintained strong communication using Microsoft Teams and Outlook.
- Analyzed inventory reports and identified improvement opportunities to reduce waste and increase efficiency.
- Ensured a smooth supply of materials to avoid production delays, and optimize warehouse space utilization.
- Excel (intermediate to advanced): formulas, PivotTables, XLOOKUP/VLOOKUP, charts, basic dashboards.
Foam Plant Operator / Office Administration
Kayfoam Woolfson T/A Kaymed – Dublin, Ireland
Dublin
01.2023 - 01.2025
- Operated and managed the ERP system, Workspace, for production tracking and inventory control.
- Registered production data, monitored stock levels, and ensured proper organization of machinery.
- Prepared and mixed chemicals to produce foam, adhering to safety and quality standards.
- Collaborated with the team to optimize production workflows, and maintain efficiency.
- Microsoft Office, Outlook, Excel, Microsoft Teams, etc.
- Operated cutting machines on the Emma mattress production line, ensuring precision and efficiency.
- Collaborated with team members to optimize production and resolve operational challenges.
- Gained experience with Just-in-Time (JIT) production concepts, organizing tasks, and machine operation to meet demand efficiently.
Inventory Control Assistant Manager
Pontifical Catholic University of Campinas, Brazil-Campinas
Campinas
01.2020 - 12.2022
- Delivered front-line support to internal departments by managing inventory requests and stock distribution.
- Handled supplier communications, material receiving, and invoice processing, ensuring timely resolution of any discrepancies.
- Improved customer service internally by ensuring the availability of materials through optimized stock control.
- Used the Mega ERP system (similar to SAP) for real-time data entry and efficient stock management.
- Applied MRP practices to reduce stockouts and ensure seamless operations across departments.
Software Development Internship – AI & Customer Ex
Grupo Contati – Campinas, SP, Brazil
Campinas
11.2018 - 11.2019
- Provided technical support for large-scale clients, contributing to the performance and reliability of AI-powered call center systems.
- Collaborated with the Artificial Intelligence team to enhance automated customer service tools.
- Developed and tested algorithms, decision trees, and customer flow processes focused on user experience.
- Analyzed hundreds of recorded customer interactions to detect system flaws and ensure accurate performance.
- Supported the deployment and maintenance of PHP applications in virtual environments.
- Actively contributed to the development of efficient and scalable digital solutions for customer support operations.
Sales Representative – Electrical Materials
Eletrossetti
Campinas
09.2016 - 12.2017
- Provided expert support to customers by recommending appropriate electrical products based on their needs.
- Maintained customer satisfaction by ensuring stock availability and managing timely product restocking.
- Answered technical questions and resolved issues quickly to support both retail and B2B clients.
- Worked with the sales team to exceed monthly targets, focusing on building long-term customer relationships.
- Gained solid experience in both customer service and stock control.
Education
Associate of Science - Analyze Systems Development
Unifavip
Campinas 07-2022
Some College (No Degree) - Diploma in Administration Management
MTF Institute of Management
Dublin Skills
- SAP (2 years)
- Strong Excel experience (formulas, PivotTables, XLOOKUP/VLOOKUP, charts, basic dashboards)
- Mega ERP, similar to SAP
- MRP and Just-in-Time (JIT) practices (5 years)
- Microsoft Office (Excel, Word, Outlook, Teams)
- Workspace ERP (production and inventory control)
- Virtual environment maintenance
- PHP deployment and support
- UML diagrams and process modeling
- Inventory and stock control
- Industrial machine operation
- Cycle count
- Large-scale customer support, call centers
- Technical and retail customer service
- Clear and professional communication
- Internal support for logistics and administrative teams
- Problem solving under pressure
- Cross-functional teamwork
- Replenishment planning
- Material flow coordination
- Production process organization
- Inventory analysis and auditing
- Leadership in stock control and administrative environments
- Forklift license (valid until 2027)
- Fluent in English and a native Portuguese speaker
- Valid driver's license
- Highly adaptable and results-oriented
Timeline
Stock Control Specialist Admin – Inventory Managem
Kuehne+Nagel / Siemens – Dublin, Ireland
01.2025 - Current
Foam Plant Operator / Office Administration
Kayfoam Woolfson T/A Kaymed – Dublin, Ireland
01.2023 - 01.2025
Inventory Control Assistant Manager
Pontifical Catholic University of Campinas, Brazil-Campinas
01.2020 - 12.2022
Software Development Internship – AI & Customer Ex
Grupo Contati – Campinas, SP, Brazil
11.2018 - 11.2019
Sales Representative – Electrical Materials
Eletrossetti
09.2016 - 12.2017
Associate of Science - Analyze Systems Development
Unifavip
Some College (No Degree) - Diploma in Administration Management
MTF Institute of Management
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