Lucas Milne
Basingstoke,Hampshire
Summary
Highly skilled professional with expertise in data entry, computer skills, and excellent written communication. Demonstrates effective, compassionate communication and exceptional team leadership abilities. Committed to leveraging these skills to contribute to organisational success and drive team performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Health records administrator
Shakespeare Road Medical Practice
Basingstoke, Hampshire
2023.05 - Current
- Organised comprehensive health record systems, resulting in improved data retrieval processes.
- Made projections on growth of medical records system for implementing design changes to accommodate program expansion.
- Booked and cleared over 100 documents in a day.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Worked closely with clinical teams to ensure all necessary documents were correctly filed.
- Backed up data and maintained disaster recovery readiness for critical health data.
- Analysed and provided immediate solutions for medical record problems.
- Enhanced operational efficiency with meticulous record keeping.
- Facilitated swift responses to inquiries about patient health records, improving service delivery times.
- Investigated and resolved incidents and complaints related to medical records services.
-
-
Health records administrator
CGH Partnership
Basingstoke, Hampshire
2021.06 - 2023.02
- Began as a summer internship where I quickly adapted to a software new to the practice called Dr.iQ which allowed patients to send requests to the practice that I would sort efficiently in order to best suit the patient request and the practice.
- Released medical records upon request according to procedures and policies.
- Improved patient care by maintaining accurate and up-to-date health records.
- Was offered a permanent role after training a team of my colleagues that were also summer interns.
- Followed required policies and protocols regarding medical releases to authorised persons or agencies.
Work Experience - General Account Management
PolSource
London
2020.03 - 2020.04
- Maintained orderly files with updated, easily accessible information for staff.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills through 1-1 meetings or group calls.
- Liaised with relevant parties using appropriate communication channels.
- Developed strong communication skills and worked extremely well with all team members.
Education
A-Levels - Business Studies, Law, Sport and PE
Queen Marys College
Basingstoke 2022.09 - 2024.07
GCSEs - English,Maths,Science,RE,History and Geography
The Vyne Community School
Basingstoke, Hampshire 2017.09 - 2022.07
Skills
- Excellent written communication
- Data entry expertise
- Computer skills
- Effective, compassionate communication
- Excellent team leadership abilities
Affiliations
- Football
- Spending time with friends and family
Accomplishments
Fujitsu app creator competition winner with my team.
Captain of College football team.
Voted Coaches player of the season 2022/23 and 2023/24 for Chineham Tigers FC
References
References available upon request.
Timeline
Health records administrator
Shakespeare Road Medical Practice
2023.05 - Current
A-Levels - Business Studies, Law, Sport and PE
Queen Marys College
2022.09 - 2024.07
Health records administrator
CGH Partnership
2021.06 - 2023.02
Work Experience - General Account Management
PolSource
2020.03 - 2020.04
GCSEs - English,Maths,Science,RE,History and Geography
The Vyne Community School
2017.09 - 2022.07