Summary
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lucas Mellish

Farnborough,Hampshire

Summary

Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency. While also detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Sales Consultant

ADT
Reading, Berkshire
06.2023 - Current
  • Identified prospect needs and offered appropriate products and services.
  • Increased revenue through upselling and consistent contract renewals.
  • Employed proactive problem-solving to handle objections with professionalism.
  • Maintained close and regular contact with assigned clients to nurture long-term relationships.
  • Analysed monthly reporting to reconcile production operations and general ledger.
  • Reconciled accounts from income and expense data to net worth and assets.

Customer Service Analyst

Tesco
Camberley, Surrey
08.2022 - 06.2023
  • Provided first-line diagnosis of incidents and service requests to implement solutions.
  • Performed checking, housekeeping and other preventative maintenance.
  • Handled confrontational customers and applied appropriate de-escalation strategies.
  • Assisted in pre-release testing, providing feedback on success criteria.
  • Captured and recorded key information when conducting issue investigations.
  • Identified fault trends and proactively sought ways to prevent future problems.

Customer Marketing Analyst

Next
Camberley, Surrey
10.2021 - 08.2022
  • Defined research objective and determined best methods to meet project aims.
  • Developed reports and documents containing actionable recommendations for peers
  • Banked questionnaires, polls, surveys and other data collection resources.
  • Created and ran surveys, identifying strategies and opportunities to maximise response rates.
  • Responded to internal and external queries about data and research.

Education

NVQ Level 3 - Sport Science

Farnborough College of Technology
Farnborough
09/2021 - 06/2023

GCSEs - All Subjects

Fernhill School
Farnborough
09/2016 - 06/2021

Skills

  • Information gathering
  • Process improvement
  • Trend forecasting
  • Data modelling
  • Exceptional communication
  • Data entry
  • Community engagement

Languages

English
Fluent
German
Upper intermediate

Certification

VTCT Level 3 Award in Emergency First Aid in the workplace, recognition and management of illness and injury in the workplace.

Timeline

Sales Consultant

ADT
06.2023 - Current

Customer Service Analyst

Tesco
08.2022 - 06.2023

Customer Marketing Analyst

Next
10.2021 - 08.2022

NVQ Level 3 - Sport Science

Farnborough College of Technology
09/2021 - 06/2023

GCSEs - All Subjects

Fernhill School
09/2016 - 06/2021

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Lucas Mellish