Lucas Daidimos
London
Summary
Seasoned Operations Manager and team leader with 5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. With a strategic and analytical mindset, excel in devising and implementing efficient operational processes to drive business growth. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
OPERATIONS MANAGER
Lanistar Ltd
09.2020 - Current
- Managed 4 different cross-functional teams of over 30 staff to ensure efficient and effective coordination
- Maximized revenue generation through effective sales strategies and market analysis insights. Increased downloads and use of product by 25% within 2 months.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Collaborate with senior management to develop and implement business plans, budgets, and performance targets
- Successfully launched and delivered product and services in Brazil within 9 months of initiation.
- Integrated operations strategies that ensured regulatory compliance in cross border market entry, resulting in smooth operations and expanded market reach
- Developed and implemented cost-effective solutions within budget and resource limitations, resulting in increased operational efficiency and cost savings
- Established strategic collaborations to increase product offering and market reach
- Responsible for managing and developing operations team, providing guidance and support to ensure their professional growth and success.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints
- Analyze data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Handled staff training initiatives aimed at up-skilling workforce to meet dynamic industry demands
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
PROJECT MANAGER
External Consultant
12.2021 - 12.2023
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated with over 20 cross-functional team members and resolved conflicts, maintaining positive work environment throughout project lifecycle.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within industry sector throughout each stage of project life cycle.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Negotiated and managed monthly budget of £100,000 with third-party contracts related to project deliverables.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
ASSISTANT MANAGER
TAJ Hotel Group
10.2019 - 05.2020
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales by 25% while reducing team turnover and increasing team satisfaction.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Harrods
10.2018 - 10.2019
- Managed pivotal change in with exceptional growth, contributing to 50% expansion and surpassing set targets
- Streamline and cost-effective agility to support business operational needs
- P&L analysis, identifying Key Performance Indicators and areas for improvement to drive financial success
- Presentations to Senior Management, showcasing insights for strategic decision-making
- Excelled in delivering exceptional customer service and complex problem-solving
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate of Arts - Business Management
Berkeley University
Online06.2014
Bachelor of Arts - Int.Tourism & Hospitality Management
Bournemouth University
Bournemouth, United Kingdom10.2019
Skills
- Leadership Skills
- Budget Management
- Change Management
- Quality Management
- Stakeholder Management
- Data-Driven Implementation
- Cross-Functional Management
- Digital Marketing
- Data Analysis
- Project Management
- Agile Methodology
- Workflow Optimization
- Performance reporting
- P&L Management
- Customer Retention
- Pipeline Development
- Partnership Development
Languages
English, Greek
Native language
Timeline
PROJECT MANAGER
External Consultant
12.2021 - 12.2023
OPERATIONS MANAGER
Lanistar Ltd
09.2020 - Current
ASSISTANT MANAGER
TAJ Hotel Group
10.2019 - 05.2020
Assistant Manager
Harrods
10.2018 - 10.2019
Associate of Arts - Business Management
Berkeley University
Bachelor of Arts - Int.Tourism & Hospitality Management
Bournemouth University
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