Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Caplan

Procurement Management
Norwich,Norfolk

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Methodical Procurement Manager with background of assisting public sector companies purchase goods and services on behalf their organization. Seasoned expert at bid process guidance and contract administration. Extensive knowledge and experience in following and enforcing purchasing rules, procedures and associated regulations.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Procurement Manager

Crown Commercial Services
Norwich, Norfolk
01.2020 - Current
  • Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
  • Collaborated with internal stakeholders to understand departmental needs, developing tailored procurement solutions that met their requirements while minimizing costs.
  • Drove continuous improvement initiatives within procurement function by identifying areas for optimization and proposing actionable recommendations.
  • Assisted customers in the procuring of goods and services via our Frameworks and if needed the wider market. Responded to external and internal enquiries courteously and quickly

Concierge

Rendall & Rittner
London, London
01.2018 - 01.2020
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Tested fire alarms and completed weekly
    drills to promote fire safety on site
    Managed 10 + contractors to create
    pristine communal spaces, including
    gardening, cleaning and waste removal
    services.
  • Communicated with guests in English
    and Portuguese, this greatly assisted me
    with keeping an excellent level of
    customer service.
  • Coordinated 40+ deliveries and packages
    each day for 360+ resident building.
    Maintained a visual presence in public
    areas and lobby, welcoming guests and
    assisting with enquiries.

Business Development Manager

Restore
London, London
08.2017 - 03.2018
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Built strong B2B relationships tailoring product offerings to unique business
    needs. Networked via LinkedIn and industry events to identify appropriate leads and create healthy sales pipeline.

Mortgage Administrator

Bull Ferguson
London, London
02.2017 - 08.2017
  • Handled sensitive client information securely, adhering to strict data privacy policies.
  • Maintained strong relationships with clients, providing ongoing support throughout the mortgage process.
  • Streamlined mortgage application processes by implementing efficient tracking and reporting systems.
  • Provided comprehensive training to new hires, improving overall team productivity and performance.
  • Collaborated with loan officers to develop tailored mortgage solutions for clients'' unique needs.

Personal Banking Advisor

Banco Do Brasil
Palmas, Brazil
11.2015 - 12.2016
  • Educated clients on available banking products and services, ensuring they had the tools necessary to make informed decisions about their finances.
  • Increased customer satisfaction by providing personalized banking solutions and product recommendations.
  • Regional top performer in sales due to consistent delivery of quality advisory services.
  • Achieved sales targets by consistently meeting or exceeding assigned quotas for new accounts and referrals.
  • Collaborated with colleagues to share best practices and enhance overall branch performance.
  • Enhanced customer retention by proactively addressing concerns and resolving issues in a timely manner.
  • Promoted digital banking options to clients, simplifying their account management experience while reducing branch traffic.

Education

High School Diploma -

Greenwich Community College
London
01.2010 - 01.2012

Skills

Problem Resolution

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Timeline

Procurement Manager

Crown Commercial Services
01.2020 - Current

Concierge

Rendall & Rittner
01.2018 - 01.2020

Business Development Manager

Restore
08.2017 - 03.2018

Mortgage Administrator

Bull Ferguson
02.2017 - 08.2017

Personal Banking Advisor

Banco Do Brasil
11.2015 - 12.2016

High School Diploma -

Greenwich Community College
01.2010 - 01.2012

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Lucas CaplanProcurement Management