Lucas Bywater
London
Summary
A creative, organised, and resourceful problem solver, with significant experience of working in teams and independently gained through fast paced administrative and customer service roles in office, retail and hospitality environments. A self-starter, with proven ability to multi-task, meet deadlines, and work effectively with others. High level of competency in Microsoft Office, digital and social media platforms. Recent graduation with a 2:1 BA (Hons) in Filmmaking provided additional opportunities to develop project management and leadership skills in a practical and creative setting.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Bartender
True Craft London
London
08.2023 - Current
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Resolved customer complaints promptly to maintain good relationships.
- Collaborated with team members to provide seamless service during busy periods.
Volunteer Social Media Assistant
Wanstead Fringe Festival
London
08.2024 - 09.2024
- Boosted brand awareness by creating engaging social media content.
- Developed a consistent brand voice for improved customer recognition and loyalty.
- Increased user engagement with daily management of all social media channels.
- Assisted in the design of digital marketing campaigns to enhance web traffic.
Personal Assistant
Bradford Hate Crime Alliance (BHCA)
Remote / Bradford
06.2023 - Current
- Reporting to the Director, responsible for coordinating and executing a multi-day cultural festival within the Bradford community
- Supervising the day-to-day admin within BHCA and corresponding with clients and referees.
- Collaborated with stakeholders to ensure the full programme was in place and identified and highlighted potential obstacles to the smooth running of the events, proposing and implementing solutions to ensure successful delivery.
- Sourced and coordinated multiple vendors and safety officials to work on three
consecutive public events in a single week. - Liaised with venues to complete risk assessments, confirming logistical arrangements including arranging transport and coordinating the delivery of commemorative memorabilia for speakers and guests.
- Provided administration before and post-event, including coordinating and scheduling meetings, drafting communications to staff and hiring venues.
Client Services Administrator
CFA (Chartered Financial Analyst) Society of the UK
London
02.2022 - 07.2022
- Ensuring the efficient administration of the Education department including completing routine and ad hoc administrative duties
- Liaising with both students and staff at the company to ensure the smooth running of multiple simultaneous courses.
Applicant Enquiry Assistant
University College London
London
08.2021 - 09.2021
- Provided key administrative support as a member of a large team, responding to or redirecting initial enquiries from applicants to the University.
- First line of contact for students, interpreting and answering queries, addressing issues or escalating them during the application process in a timely and effective manner selecting from a library of prepared responses.
- Used online systems such as Portico and Envision to update student records as required and tracked the progress of applications.
- Communicated electronically and verbally with aspiring students providing updates of response timelines and pursuing outstanding information from staff and students alike when required.
- Liaised with other team members via email and telephone to ensure time sensitive issues were dealt with promptly and effectively e.g., providing evidence of course acceptance to support visa applications for overseas students..
Receptionist
Barking and Dagenham Technical Skills College
London
10.2019 - 02.2020
- Enhanced school's reputation for excellent customer service through courteous interactions with parents, students, and staff.
- Created positive first impressions with professional and friendly demeanour.
- Managed telephone switchboard efficiently to ensure smooth communication flow.
- Communicated effectively with teachers regarding student absences or lateness, ensuring minimal disruption to classes.
- Monitored visitor access to safeguard school security measures.
Administrator
Southwark College
London
08.2019 - 10.2019
- Enhanced office efficiency with diligent maintenance of student records and files.
- Facilitated administrative services for efficient operation of the college office.
- Managed correspondence with parents, leading to better parent-college relations.
- Handled sensitive issues amongst students discretely; promoted harmony on campus.
Education
Bachelor's degree - Filmmaking
Leeds Beckett University
Leeds 09.2019 - 06.2023
A Level - undefined
Woodbridge High School
GCSE - undefined
Skills
- Reporting
- Document creation
- Data analysis
- Email management
- Query handling
- Reception cover
- Admin support
- Customer service
- Adobe suite
- Problem solving
- Telephone etiquette
- Microsoft office proficiency
- Appointment scheduling
- Multitasking efficiency
- Visitor management
Affiliations
- Stand Up Comedy
- Exercise
- Cinema
References
References available upon request.
Proficiency
- Microsoft office
- Outlook, Google Mail
- Adobe Photoshop, Premiere
- Microsoft Teams
Timeline
Volunteer Social Media Assistant
Wanstead Fringe Festival
08.2024 - 09.2024
Bartender
True Craft London
08.2023 - Current
Personal Assistant
Bradford Hate Crime Alliance (BHCA)
06.2023 - Current
Client Services Administrator
CFA (Chartered Financial Analyst) Society of the UK
02.2022 - 07.2022
Applicant Enquiry Assistant
University College London
08.2021 - 09.2021
Receptionist
Barking and Dagenham Technical Skills College
10.2019 - 02.2020
Bachelor's degree - Filmmaking
Leeds Beckett University
09.2019 - 06.2023
Administrator
Southwark College
08.2019 - 10.2019
A Level - undefined
Woodbridge High School
GCSE - undefined
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