Luca Marchesano
London,England
Summary
Accomplished Senior Manager on Duty with extensive experience in hospitality management, specialising in operational excellence, team leadership, and guest relations. Proven track record of enhancing performance and communication among staff, achieving financial targets, and maintaining brand standards. Multilingual proficiency in German and Italian enhances client rapport. Recognised for exceptional crisis management skills and a customer-centric mindset. Holder of a Personal License BIIAB Level 2 and certified in First Aid, ensuring compliance with legal regulations and preparedness for emergencies. Career goal: to continue driving operational success and guest satisfaction within the hospitality industry.
Overview
5
5
years of professional experience
Work history
Business Development Representative
Mimecast
London, England
04.2025 - Current
- Outreach: Executed follow-ups on Marketing qualified leads, inbound leads as well as cold calling and email successfully arranging product demos for account managers by using ICED qualification method
- Collaboration: Collaborated with my Account Executive to generate new business opportunities and be updated on pipeline status
- Tool Utilization: Utilized Salesforce as CRM as well as Salesloft to track and manage leads, opportunities and follow ups correctly. Different AI tools were used for prospecting
- Product knowledge: Promoted Cybersecurity solutions and services , clearly communicating their value to potential prospects
SENIOR MANAGER ON DUTY
HotelCo51 UK LTD - Moxy London Excel
London, England
04.2024 - 04.2025
- Brand Standards & Operational Excellence: Oversaw daily operations, ensuring compliance with MOXY Hotels´ standards and effectively managing reservations with Opera PMS
- Team Leadership & Performance Management: Managed scheduling, conducted probation meetings and provided training to improve performance and communication among staff and guests
- Financial Assistance: Performed Chargeback defences as well as being trained for Forecast and P&L
- F&B & Inventory Management: Managed stock levels through ordering, achieving the lowest beverage cost for 2024, calculating best possible GP and monthly inventory counts conducted with VENNERS. Making sure food is prepared and presented to Brand Standard
- Crisis Management & Problem Solving: Addressed operational challenges swiftly, minimizing disruption while maintaining high service standards
- Guest Relations & Loyalty Building: Built strong relationships with guests as well as corporate companies, ensuring personalized stays that fostered loyalty and recurring business
- Employee of the Quarter Q2 2024
SENIOR MANAGER ON DUTY
HotelCo51 Germany GmbH - Moxy Munich Airport
Munich, Germany
07.2023 - 03.2024
- Team Leadership & Development: Led and motivated a team of staff, ensuring efficient service in a fast-paced environment. Provided ongoing coaching and support to enhance performance and to reach KPI´s all within brand standard
- Operational Management: Taking the lead of the Assistant Hotel Manager in absence
- Guest Relations & Relationship building: Built strong and long lasting relationships with guests ensuring personalized stays. Long term relationship with German Aviation Company built and kept
- Financial Assistance: Cash reconciliation & credit card reconciliation as well as successfully handling and defending Chargebacks
- F&B Management: Monthly stock count, ordering of food and beverage as well as upgrading the menu for best possible GP and customer satisfaction
MANAGER ON DUTY
HotelCo51 Germany GmbH - Moxy Munich Airport
Munich, Germany
03.2022 - 06.2023
- Hands-On Leadership: Fostered a supportive and energetic team environment during busy hours
- Guest Experience focus: Enhanced the experience of each guest by creating a personalized stay and customer engagement
- Financial Assistance: Cash reconciliation & credit card reconciliation as well as successfully handling and defending Chargebacks
- F&B Management: Monthly stock count, ordering of food and beverage as well as upgrading the menu for best possible GP and customer satisfaction
- Layover Handling: Creating invoices and handling delayed/cancelled flights efficiently with a prompt service and great coordination
- Employee of the Quarter Q2 2023
SALES DEVELOPMENT REPRESENTATIVE
Hyrise Academy GmbH
Berlin, Germany
04.2021 - 02.2022
- 300 hours of training including real-world experience selling B2B SaaS products
- Researched and developed ideal target personas and customer profiles
- Learnt and applied core prospecting activities, cold calling, cold emailing, social selling
- Performed discovery calls using SPIN selling techniques, PAIN funnel and BANT qualification framework
- Learnt how to conduct world-class demos with clients, how to do effective follow-ups and how to send proposals and close deals
- Gained experience using diverse CRMs and outreach tools including Pipedrive and Aircall
FRONT OFFICE RECEPTIONIST
Arabella Hospitality SE - Sheraton Munich Westpark
Munich, Germany
01.2020 - 10.2021
- Efficient task fulfilment
- Exceptional Customer Service
- Product knowledge
- Team collaboration
Education
HOSPITALITY SPECIALISTS DEGREE - Apprenticeship as a hotel specialist
Berufsschule für das Hotel- und Gaststättengewerbe
Munich, MunichGCSEs - BUSINESS ADMINISTRATION
Adalbert-Stifter-Realschule
2017
Skills
- Experienced Team Leader: Proven ability to supervise, delegate and motivate teams to achieve high performance and exceeding the standard
- Adaptable & Flexible: Easily adjusts to changing environments and responsibilities
- Customer-Centric Mindset: Strong commitment to providing exceptional experiences and ensuring customer satisfaction
- Multilingual proficiency: Fluent in German and Advanced in Italian, enhancing communication and building rapport with clientele
- Dynamic and Outgoing Personality: Naturally engaging and able to build strong and long-lasting relationships with guests
- Training and Development: Experienced in training staff including Leadership trainings provided within the company
- Licensed Professional: Holder of a Personal License BIIAB Level 2, ensuring compliance with legal and licensing regulations
- IT Proficient: More than 6 years of experience with Opera PMS, Salesforce, Microsoft Office applications and other relevant software to enhance efficiency Recently trained in Salesloft, Cognism, 6sense and LinkedIn Sales Navigator
- First Aid Trained: Certified in First Aid, prepared to respond quickly and effectively in emergencies
Custom
other
Languages
German
Native
Italian
Advanced
English
Native
Timeline
Business Development Representative
Mimecast
04.2025 - Current
SENIOR MANAGER ON DUTY
HotelCo51 UK LTD - Moxy London Excel
04.2024 - 04.2025
SENIOR MANAGER ON DUTY
HotelCo51 Germany GmbH - Moxy Munich Airport
07.2023 - 03.2024
MANAGER ON DUTY
HotelCo51 Germany GmbH - Moxy Munich Airport
03.2022 - 06.2023
SALES DEVELOPMENT REPRESENTATIVE
Hyrise Academy GmbH
04.2021 - 02.2022
FRONT OFFICE RECEPTIONIST
Arabella Hospitality SE - Sheraton Munich Westpark
01.2020 - 10.2021
HOSPITALITY SPECIALISTS DEGREE - Apprenticeship as a hotel specialist
Berufsschule für das Hotel- und Gaststättengewerbe
GCSEs - BUSINESS ADMINISTRATION
Adalbert-Stifter-Realschule
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