Luca Fenech

In my role as a Shipping Administrator supporting Dr. Matthew Attard, I am actively expanding my knowledge within the legal sector. My responsibilities consist of a diverse range of tasks, including:

• Vessel Registration-

Assisting in the registration process for new vessels and superyachts, ensuring that all necessary documentation is completed accurately and in compliance with relevant regulations.

• Invoice Management-

Preparing invoices for services rendered and ensuring the timely receipt of payments from clients.

• Courier Coordination-

Organizing the dispatch of couriers, including critical certificates that must be onboard vessels while at sea.

• Seafarers' License Management-

Overseeing the application process for seafarers' licenses, ensuring adherence to regulatory requirements.

• Transport Malta Engagement-

Conducting visits to Transport Malta to perform vessel checks, collect certificates, and file essential documentation.

• Compliance Checks-

Conducting conflict searches and Know Your Customer (KYC) checks on clients to ensure compliance and mitigate potential risks.

• Record Maintenance-

Maintaining organized records of all transactions, correspondence, and regulatory requirements pertaining to clientele.

The success of my role is building on my strong organizational skills, attention to detail, effective team collaboration, proficient time management, and clear communication. These strengths which I have inquired throughout my time within the workforce are essential in facilitating smooth operations and ensuring compliance with maritime sector standards.

At Chetcuti Law Firm, I gained my initial experience in a legal environment, here I undertook quiet a mix of key responsibilities. My primary duties included:

• Appointment Scheduling -

Efficiently managing the scheduling of appointments to optimize the firm's calendar.

• Client Interaction -

Greeting clients and visitors, providing them with direction and assistance to ensure a welcoming experience.

• Customer Service -

Delivering exceptional customer service to clients, addressing their inquiries and needs promptly and professionally.

• Call Management-

Answering incoming phone calls and directing them to the appropriate departments to facilitate effective communication.

• Room Preparation-

Organizing and preparing training and board rooms for meetings and events, ensuring all necessary resources were available.

• Mail Distribution-

Managing the distribution of incoming mail and couriers, ensuring timely delivery to the appropriate recipients.

This role allowed me to develop strong organizational and interpersonal skills while contributing to the overall efficiency of the firm.

After having some experience within the aviation sector I was interested in further exploring my potential with MTA. During my time with Malta Tourism Authority I undertook a variety of key activities and responsibilities, including:

• Drafting and Typing-

Composing and typing correspondence and other assigned materials with precision and professionalism.

• Confidentiality Management-

Maintaining the confidentiality of sensitive materials as requested by my superiors, ensuring that all reports, letters, memos, and departmental documents were handled with discretion.

• Document Management-

Vetting and filing all documents, papers, letters, applications, and records to facilitate quick and efficient access and retrieval of information upon request from upper management/authorised personnel.

• Meeting Participation-

Attending meetings as requested and accurately recording meeting minutes to document discussions and decisions.

• Staff Support-

Providing assistance to colleagues as needed, following directives from upper management to ensure smooth departmental operations.

• Customer Service-

Delivering a great customer experience by answering calls and assisting clients with various administrative tasks.

Training and Mentorship-

During the summer months, I supervised and trained student interns, equipping them with the necessary skills to support our administrative functions effectively. This was my first time mentoring staff to pass on my knowledge which had been built throughout my four years with MTA.

These responsibilities allowed me to contribute to the overall efficiency of the department while enhancing my administrative and organizational skills.

As a Passenger Handling Clerk, I played a vital role in the travel industry, emphasizing exceptional customer service and operational efficiency. My key responsibilities include:

• Passenger Greeting & Check-In-

Welcoming passengers, facilitating their check-in process, and issuing boarding passes to ensure a smooth start to their journey.

• Documentation Verification -

Ensuring that passengers possess the necessary visas and travel documents for their destinations, and providing guidance in the event of any issues.

• Luggage Management-

Assisting with luggage check-in, ensuring proper tagging, and adhering to airline policies to maintain compliance and efficiency.

• Boarding Preparation-

Coordinating with other staff members to prepare for boarding, announcing boarding calls, and effectively managing passenger flow to ensure timely departures.

• Customer Support-

Addressing passenger inquiries, resolving issues, and providing accurate information regarding flights, gate changes, and airport services to enhance the overall travel experience.

Through these responsibilities, I contribute to the seamless operation of airport services and the satisfaction of travelers.

Carrying on my previous experience in catering I began my role at Dolceria Percius with varying hours according to my studies. In my role, I was responsible for a variety of tasks that contributed to the successful execution of events. My key responsibilities included:

- Event Setup: Assisting in the arrangement of tables, chairs, and decorations prior to the commencement of events to create an inviting atmosphere.
- Guest Interaction: Engaging with guests to provide assistance, address any concerns, and ensure their needs were met throughout the event.
- Collaboration: Working closely with other staff members, including kitchen personnel and event coordinators, to ensure seamless operations and a cohesive event experience.
- Customer Satisfaction: Enhancing customer satisfaction by promptly addressing queries and requests, ensuring a positive experience for all attendees.
- Payment Processing: Handling payment transactions efficiently to facilitate a smooth checkout process for customers.
- Health and Safety Compliance: Upholding health and safety standards by regularly sanitizing hands and work areas to ensure a safe environment for both staff and guests.
- Menu Explanation: Clearly explaining dish components to inform customers' decisions, thereby enhancing their dining experience.

Through these responsibilities, I contributed to the overall success of events while ensuring a high level of service and customer satisfaction.

At Fratelli La Bufala I continued a part time job within the workforce whilst continuing my studies. I was entrusted with delivering exceptional service by efficiently serving food and beverages to patrons.

• My key responsibilities included taking and processing orders, ensuring timely delivery of meals, and addressing customer inquiries to guarantee satisfaction.
• Maintained a clean and organized environment.
• Assisted in setting up and clearing tables and provide tailored recommendations to enhance the overall dining experience.
• Greeted customers, presented menus and shared information about available special items.
• Memorised complete menu and offered guests knowledgeable suggestions.

During my summer break I opted to take up my first job as a waiter, I was entrusted with delivering exceptional service by efficiently serving food and beverages to patrons.

• My key responsibilities included taking and processing orders, ensuring timely delivery of meals, and addressing customer inquiries to guarantee satisfaction.
• Maintained a clean and organized environment.
• Assisted in setting up and clearing tables and provide tailored recommendations to enhance the overall dining experience.
• Greeted customers, presented menus and shared information about available special items.
• Memorised complete menu and offered guests knowledgeable suggestions.