Summary
Overview
Work history
Education
Skills
Languages
Timeline
Waitress
Luca Di Francesco

Luca Di Francesco

London,City of London

Summary

Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations within Inception Group. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations.


Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.


Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.


Personality:


On the personal side, I very much enjoy working among people of any kind, i find myself being always enthusiastic to exchange new ideas and opinion and to create new relationships. The Hospitality World has helped me a lot to bring out this side of my personality but i now wish to use it in a different line of work too.


I also used to give remedial classes to middle school and elementary school children for Italian and English language.


I have 7 years of experience within the Dentistry sector but i was always driven to be a people person especially considering my ability to communicate to people in different ways, being a proactive person and my ability to translate from English to Italian and vice versa is flawless considering the multiple challenges i had to face and i currently do on a daily bases. My job was pretty much technical but i always excelled in literature and English due to my ability to use a more cultured vocabulary.


Furthermore, being in a relationship with a girl from the UK gave me the chance to switch from a language to another on a daily basis.


I'm highly motivated to learn and improve in a new job where i could use these skills and enrich both my personal and work experience!



Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Assistant General Manager

Inception Group
London, City of London
07.2023 - Current

Dedicated and results-oriented Assistant General Manager with 3 years of experience in driving operational excellence and team success within the hospitality industry. Proven track record of optimizing processes, enhancing guest experiences, and achieving revenue targets. Adept at motivating teams, implementing strategic initiatives, and maintaining a strong focus on delivering exceptional service.


  • Team Leadership
  • Operations Management
  • Guest Satisfaction Enhancement
  • Financial Analysis and Budgeting
  • Staff Training and Development
  • Process Optimization
  • Strategic Planning
  • Customer Relationship Management

Assistant General Manager

Mr. Fogg's Pawnbrokers
London, City of London
07.2023 - Current

Currently working at Mr. Fogg's Pawnbrokers as trainee to become General Manager withing the Inception Group company.

Assistant General Manager

Mr. Fogg's Society of Exploration
London, City of London
09.2022 - 07.2023

Located in the hearth of Covent Garden, Mr. Fogg's Society of Exploration gave me the opportunity to enrich the following skills:


"Working with different ethnicities" involves the ability to effectively communicate, collaborate, and engage with individuals from diverse cultural backgrounds. This skill is essential in today's interconnected world where people from various ethnicities come together in workplaces, communities, and social settings. Here are some key aspects of this skill:

Ultimately, the skill of working with different ethnicities is rooted in empathy, open-mindedness, and a commitment to valuing and learning from the diversity that enriches our global society.

Duty Manager

Mr. Fogg's Society of Exploration
London, City of London
09.2022 - 02.2023

Duty Manager

Mr. Fogg's Residence
London, City of London
07.2021 - 05.2022

Floor/Duty Manager

Beach Blanket Babylon
London, City of London
01.2020 - 01.2021

Floor Manager

Bunga Bunga Battersea
London, City of London
11.2017 - 11.2020

Education

Diploma of Higher Education - Dentistry

Mariano Fortuny
Italy
09.2010 - 08.2017

Skills

As a manager working in the hospitality industry, I am required a diverse set of skills to effectively oversee operations, provide exceptional customer service, and maintain a successful establishment Here are some essential skills for a manager in the hospitality industry:


By possessing these skills and continually honing them, I can effectively navigate challenges, deliver exceptional guest experiences, and contribute to the overall success of their establishments


Languages

Italian
Native
English
Intermediate (B1)

Timeline

Assistant General Manager

Inception Group
07.2023 - Current

Assistant General Manager

Mr. Fogg's Pawnbrokers
07.2023 - Current

Assistant General Manager

Mr. Fogg's Society of Exploration
09.2022 - 07.2023

Duty Manager

Mr. Fogg's Society of Exploration
09.2022 - 02.2023

Duty Manager

Mr. Fogg's Residence
07.2021 - 05.2022

Floor/Duty Manager

Beach Blanket Babylon
01.2020 - 01.2021

Floor Manager

Bunga Bunga Battersea
11.2017 - 11.2020

Diploma of Higher Education - Dentistry

Mariano Fortuny
09.2010 - 08.2017
Luca Di Francesco