Luca Collman
East Grinstead,West Sussex
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work history
Hotel waiter
Hotel Mistrello,
Parma, Italy
07.2024 - 09.2024
- Enhanced customer experience by providing exceptional service.
- Ensured cleanliness of dining area to maintain a comfortable environment.
- Assisted in menu planning, resulting in improved guest satisfaction.
- Provided friendly and efficient service, enhancing guest dining experience.
- Collaborated with kitchen staff for timely serving of meals.
- Worked well under pressure during busy periods without compromising on service quality.
- Assisted guests with special dietary requirements by suggesting suitable meal options.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Bar staff member
Acorns
East Grinstead, West Sussex
12.2023 - 07.2024
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Increased footfall with engaging promotional strategies.
- Served customers to foster a friendly atmosphere.
- Prepared beverages, ensuring consistent quality.
- Liaised with kitchen staff for seamless service delivery.
- Adhered to health and safety regulations strictly.
- Helped organise special events at the bar.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Front of house team member
The Bull Inn
Limpsfield, Surrey
01.2023 - 11.2023
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Coordinated seating arrangements for efficient restaurant management.
- Facilitated positive dining experiences by providing excellent customer service.
- Managed cash transactions accurately, ensuring accurate financial records.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Recommended menu items to guests, enhancing their dining experience.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Established rapport with regular diners, fostering a loyal client base.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Education
GCSEs - Maths
Worth School
Crawley 09.2020 - 06.2022
GCSEs - English Lang
Worth School
Crawley 09.2020 - 06.2022
GCSEs - Geography
Worth School
Crawley 09.2020 - 06.2022
GCSEs - History
Worth School
Crawley 09.2020 - 06.2022
GCSEs - Sports Science
Worth School
Crawley 09.2020 - 06.2022
A-Levels - History
Worth School
Crawley 09.2022 - 06.2024
NVQ Level 3 - Business Studies
Worth School
Crawley 09.2022 - 06.2024
Skills
- Food service knowledge
- Customer interaction
- Cash handling
- Wine pairing knowledge
- Conflict resolution
- Order taking efficiency
- Barista techniques
- Professional etiquette
- Complaint management
- Clear communication
- Guest seating arrangements
- Taking reservations
- Drink serving techniques
- Alcoholic beverages familiarity
- Catering experience
- Hotel protocol adherence
- Customer satisfaction focus
- Adaptable to change
- Discretion and confidentiality
- Cultural sensitivity
- Resilient in busy environments
- Hospitality etiquette
- Customer service techniques
- Special events service
- Customer Service
- Highly responsible and reliable
- Exceptional interpersonal skills
- Upbeat, outgoing and positive
Affiliations
- I attend the gym and play hockey for East Grinstead hockey club.
Timeline
Hotel waiter
Hotel Mistrello,
07.2024 - 09.2024
Bar staff member
Acorns
12.2023 - 07.2024
Front of house team member
The Bull Inn
01.2023 - 11.2023
A-Levels - History
Worth School
09.2022 - 06.2024
NVQ Level 3 - Business Studies
Worth School
09.2022 - 06.2024
GCSEs - Maths
Worth School
09.2020 - 06.2022
GCSEs - English Lang
Worth School
09.2020 - 06.2022
GCSEs - Geography
Worth School
09.2020 - 06.2022
GCSEs - History
Worth School
09.2020 - 06.2022
GCSEs - Sports Science
Worth School
09.2020 - 06.2022
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
PRIYANKA PATILPRIYANKA PATIL
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel
Kalpana Anil GaikwadKalpana Anil Gaikwad
F&B Hostess at ERTH HOTEL (Armed Forces Club and Hotel)F&B Hostess at ERTH HOTEL (Armed Forces Club and Hotel)
Mandi BassettMandi Bassett
Operations Manager at GatedoctorsOperations Manager at Gatedoctors
Jennie DesmondJennie Desmond
Quality Performance Analyst at SGNQuality Performance Analyst at SGN