Luca Borrello

- Responsibility of conducting personal and sponsor interviews with the added challenge of language barriers in order to verify identities and the true reason for a persons travel whilst also building a rapport that would allow me to develop trust and confidence in my duties.

- Day to day dealings with highly sensitive software and information including biometric data and immigration history whilst maintaining strict compliance with GDPR and government security protocols.

- Requirement to work fast and effectively in a high pressure environment with other law enforcement agencies but ensuring the safeguarding of passengers as a top priority.

- Dealt with agents from all over the world to resolve queries and issues whilst facilitating the smooth importation and exportation of high value goods through the United Kingdom.

- Intricate analyses of data and paperwork to determine any discrepancies in finance or abnormal loads that may pose a large financial/ national security threat to the United Kingdom.

- Ability to work effectively in a large team environment with people from multiple cultural backgrounds.

- Handled telephone enquires effectively, greatly improving my skills in meeting guests' needs concisely and to the best standard.

- Displayed the ability to market goods and services to guests that best fit their needs for future stays.

- Developed the ability to meet tight schedules to complete tasks in between check-out and check-in.

- Foundation of the building of my interpersonal and customer service skills within the family business from a young age.

- Improved customer satisfaction by promptly addressing and resolving complaints.

- Established effective communication channels between front and back of house teams for smoother operation.

-Developed successful promotional strategies for increased exposure during the difficult time of the Pandemic.