LUBNA SAFIR
Slough
Summary
Customer-focused and approachable professional with a strong background in administrative and client-facing roles across healthcare and service environments. Experienced in handling enquiries, resolving issues, and delivering a high standard of service in fast-paced settings. Skilled at building rapport with a diverse range of individuals and maintaining professionalism under pressure to ensure positive customer experiences. Eager to transition into a retail role, bringing strong communication, attention to detail, and a proactive approach to customer engagement. Comfortable working in high-footfall environments and providing excellent service to a diverse, international customer base.
Overview
5
5
years of professional experience
Work History
Administrative Officer
Windsor Cars Taxi
Datchet
05.2024 - Current
- Manage incoming correspondence, ensuring timely responses and a smooth information flow.
- Resolve client enquiries and concerns professionally, improving customer satisfaction.
- Maintain secure and compliant databases in line with data protection regulations.
- Communicate effectively with both internal teams and customers through clear, professional written correspondence.
- Provide high-level administrative support to optimise daily operations.
- Coordinate daily office activities to meet deadlines, and improve workflow efficiency.
- Handle data entry and database auditing to ensure accuracy and operational effectiveness.
Clinical Admin Officer
Frimley health NHS foundation trust
Slough
10.2023 - 04.2024
- Responded to enquiries and resolved concerns, ensuring a positive, professional customer experience.
- Oversaw the secure organisation of medical records, and compliance with healthcare data policies.
- Prepared concise letters and clinical documents for various patient, operational, and other matters.
- Supported clinical departments with high-level administrative coordination.
- Managed high volumes of enquiries and communications in a fast-paced environment.
HR Shared Service Administrator
British Car Auctions
Blackbushe
09.2022 - 04.2023
- Maintained accurate personnel records and ensured full compliance with audit standards.
- Responded to HR service requests, improving efficiency across shared service teams.
- Escalated sensitive employee issues to relevant departments ensuring timely resolution.
- Documented and tracked employee queries, supporting process improvement.
- Identified gaps in workflows and suggested practical improvements.
CARE WORKER
TEAM CARE LTD
Slough
01.2021 - 07.2022
- Delivered high-quality, person-centred care with compassion, dignity, and respect.
- Assisted clients with personal hygiene, mobility, and participation in daily and social activities.
- Provided nutritional support including meal preparation and feeding.
- Carried out regular home visits to ensure client safety and wellbeing.
- Built trusting relationships with clients through effective communication and empathy.
Education
QCF Level 2 Certificate in Business Administration - Business communication, Business organisation, Document production, administrative services
Key Training
06.2021
GCSE - English Language (C), Maths (C), Science (B), plus additional subjects
Slough and Eton CofE Business & Enterprise College
Slough01.2020
Skills
- Communication skills
- Active listening
- Problem-solving
- Discretion and confidentiality
- GDPR compliance
- Safe moving and handling
- Person-centred care
- Reliability
- Professional conduct
- Data entry and record management
- Customer Service
- Complaint resolution
Hobbies and Interests
- Travelling is a hobby of mine
- Meeting people with distinct cultures
- Witnessing natural beauty and hiking
- Observing captivating architecture
- Maintaining fitness
Languages
English
Proficient
C2
Urdu
Advanced
C1
Hindi
Advanced
C1
Punjabi
Upper Intermediate
B2
Timeline
Administrative Officer
Windsor Cars Taxi
05.2024 - Current
Clinical Admin Officer
Frimley health NHS foundation trust
10.2023 - 04.2024
HR Shared Service Administrator
British Car Auctions
09.2022 - 04.2023
CARE WORKER
TEAM CARE LTD
01.2021 - 07.2022
QCF Level 2 Certificate in Business Administration - Business communication, Business organisation, Document production, administrative services
Key Training
GCSE - English Language (C), Maths (C), Science (B), plus additional subjects
Slough and Eton CofE Business & Enterprise College