LUBHNA LIYAKAT KHAN
Glasgow,Glasgow City
Summary
Seeking an accounting role to utilize my strong customer service background and enhance skills in financial analysis and reporting, ultimately contributing to the success of the organization. Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Customer Relationship Advisor
Tech Mahindra Business Services Ltd
Mumbai
07.2019 - 08.2022
- Built positive customer rapport through friendly, professional communication.
- Followed up customer queries to check provided solutions met expectations.
- Improved customer satisfaction ratings through responsive query resolution.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- 'Managed over 100 customer chats per day.' or, "Increased Retention by 10%"
Customer Service professional
Sitel India Private Ltd
Mumbai
12.2015 - 04.2017
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Bachelor of commerce - Commerce
University of Mumbai/Tolani college of commerce
India 10.2011 - 05.2014
Master of Commerce - Commerce
University of Mumbai
India 08.2014 - 05.2018
Post graduate diploma in business management - Marketing
Rizvi academy of management
India 08.2014 - 04.2015
MSc Accounting, Finance and Regulation - Accounting
Glasgow Caledonian University
Glasgow 09.2022 - 06.2024
Skills
- Customer Service
- Customer communications
- Problem-solving
- Customer retention tactics
- Results oriented
- Problem solver
- Top sales performer
- Live chat support
- Adaptive team player
- Sales negotiating
- Query resolution
- Basic computer knowledge
- Creative problem solving
- Multi-tasking
Custom
- Master of Commerce and Bachelor of Commerce from Mumbai University
- MSc Accounting, Finance, and Regulation from Glasgow Caledonian University
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
MSc Accounting, Finance and Regulation - Accounting
Glasgow Caledonian University
09.2022 - 06.2024
Customer Relationship Advisor
Tech Mahindra Business Services Ltd
07.2019 - 08.2022
Customer Service professional
Sitel India Private Ltd
12.2015 - 04.2017
Master of Commerce - Commerce
University of Mumbai
08.2014 - 05.2018
Post graduate diploma in business management - Marketing
Rizvi academy of management
08.2014 - 04.2015
Bachelor of commerce - Commerce
University of Mumbai/Tolani college of commerce
10.2011 - 05.2014
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