Summary
Overview
Work history
Education
Skills
Timeline
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Luba Sultana

Summary

A hardworking individual with the ability to achieve tasks to a high standard, whether working individually or within a team. Likes to take on challenging new role harnessing interpersonal skills, collaboration and problem-solving. A flexible candidate who is reliable and energetic team-player, eager to deliver high-quality service and consistent results

Overview

6
6
years of professional experience

Work history

Administration assistant

Zingaz
Dudley, West Midlands
02.2022 - 11.2024
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Sales Consultant

South East Bank LTD
Sylhet, Bangladesh
01.2019 - 04.2019
  • Answer telephone calls, emails, faxes and printing daily reports for management.
  • Managed high volume enquiries for managers and other clients.
  • Ensure consistently high standards of customer service was met.
  • Deal with money in different currencies for different clients.
  • Managed daily admin duties.
  • Working part of an effective team member and assisting customer face to face with all enquires.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.

Education

BA Hons (Business And Finance) -

Leading University
Sylhet (Bangladesh)
09.2019

Skills

  • Organised and flexible
  • Ability to work well with others
  • Excellent time management skills
  • Ability to remain calm in stressful situations
  • Planning applications and promotions
  • Good with Numbers and math
  • Teambuilding
  • Problem-Solving
  • Planning and Coordination
  • Self-Motivated
  • Decision-Making
  • Organization, Planning and time Management
  • Data Entry

Timeline

Administration assistant

Zingaz
02.2022 - 11.2024

Sales Consultant

South East Bank LTD
01.2019 - 04.2019

BA Hons (Business And Finance) -

Leading University

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Luba Sultana