L'shaye Gordon
London,United Kingdom
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialise in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Bartender
Fabric-Farringdon
Greater London, UK
07.2024 - Current
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Forge
London, UK
03.2023 - 07.2024
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Upsold customers from shelf to premium brands to help boost sales.
Dental Nurse
Family dental practice
London, UK
11.2020 - 02.2022
- Greeted patients upon arrival at the office and provided them with necessary information about their visit.
- Maintained patient records, including medical histories, dental charts and x-rays.
- Ensured a clean and safe environment for patients in accordance with infection control policies.
- Kept detailed notes on all treatments rendered to each patient.
- Sterilized instruments according to established protocols.
- Assisted dentist in providing dental treatments, such as fillings and extractions.
- Selected and prepared materials and instruments for specialized and routine procedures.
- Prepared patients for dental treatments with welcoming and comforting manner to reduce stress.
- Documented dental treatments and services in patient charts.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
Trainee Dental Nurse
Gentle Dental Care Group
London
02.2020 - 10.2020
- Provided chairside support during dental procedures.
- Assisted with radiographs when required.
- Prepared materials for use by the dentist, such as amalgam, composite, alginate impressions and impression trays.
- Ensured that all instruments were sterilised correctly before use.
- Performed routine maintenance tasks such as cleaning equipment between uses and restocking items in treatment rooms.
- Maintained accurate records of patient treatments and progress notes.
- Demonstrated excellent customer service skills at all times while interacting with patients and their families.
- Provided post-treatment instructions to patients regarding medications and aftercare advice.
Trainee
MiddletonMurray
09.2019 - 10.2019
- Telephone answering workshop
- Research, creating and delivering PowerPoint presentations
- Public speaking and Confidence building
- Following instructions
- ICT skills, use of Microsoft Word, PowerPoint and Outlook
- Working in a team & independently
- Working to deadlines and prioritising workloads
- Building on working relationships
Education
Functional Skills Level 2 - Mathematics Education And English Literature
Middleton Murray
Sidcup10-2019
Btec - Health And Social Care Level 2
Shooters Hill Sixth Form College
06.2019
Bullers Wood School for Girls
06.2018
Skills
- Appointment scheduling
- Record management
- Payment processing
- Communication skills
- Front desk operations
- Computer literacy
- Customer and client relations
- Treatment Planning
- Infection control
- Upselling strategies
- Customer feedback management
- POS operation
- Proficient in mixology
- Event hosting
- Cash handling
Timeline
Bartender
Fabric-Farringdon
07.2024 - Current
Bartender
Forge
03.2023 - 07.2024
Dental Nurse
Family dental practice
11.2020 - 02.2022
Trainee Dental Nurse
Gentle Dental Care Group
02.2020 - 10.2020
Trainee
MiddletonMurray
09.2019 - 10.2019
Functional Skills Level 2 - Mathematics Education And English Literature
Middleton Murray
Btec - Health And Social Care Level 2
Shooters Hill Sixth Form College
Bullers Wood School for Girls