Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lowri Williams

Briton Ferry,Neath Port Talbot

Summary

Personable and experienced Receptionist dedicated to providing exceptional customer service and seamless administrative support. Skilled in customer engagement, data entry, database management, membership coordination, and efficient scheduling.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Receptionist

Celtic Leisure
Neath
04.2017 - 06.2023
  • Professionally managed front-of-house tasks, welcoming customers and offering expert assistance.
  • Addressed and resolved client, vendor, and public inquiries via phone and email with efficiency and professionalism.
  • Handled calls from a busy multi-line phone system, ensuring accurate message documentation and delivery.
  • Assisted staff by answering inquiries, directing calls, and providing timely support.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Resolved customer complaints and administrative issues with proactive problem-solving and friendly support.
  • Accurately managed transactions, including cash, card, and cheque payments, and handled sales, exchanges, and refunds efficiently.


  • Reviewed financial statements, reconciled accounts, and located records promptly for ad-hoc queries.
  • Provided clerical support, including document handling, file organization, and Microsoft Office tasks.
  • Tracked metrics, collected data, and created reports and charts to visualize key information to assist staff and management.

Customer assistant

Boots
Swansea, City and County of Swansea
08.2016 - 01.2017
  • Processed payments accurately and provided efficient, friendly checkout service.
  • Advised on product availability, pricing, and location with expert knowledge.
  • Maintained stock levels and assisted customers with inquiries to enhance their experience.

Customer assistant

Boots
Neath, Neath Port Talbot
10.2015 - 01.2016

Sales advisor

Superdrug
Neath, Neath Port Talbot
03.2015 - 10.2015
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Provided customers with price information and handled financial transactions.
  • Increased current product and service sales through knowledgeable customer advice.
  • Performed daily opening and closing routine including cashing up, inventory checks and security procedures.

Customer assistant

Boots
Swansea, City and County of Swansea
10.2014 - 01.2015

Education

A-Levels - History, English Literature & Psychology

Neath College
Neath, Neath Port Talbot
09.2014 - 08.2016

GCSEs -

Cwrt Sart Comprehensive School
Briton Ferry, Neath Port Talbot

Skills

  • Data Entry and Organisation
  • PC & Microsoft Office proficient
  • Fast typing speed
  • Administrative skills
  • Attention to Detail
  • Records maintenance and database management
  • Cash and payment management and organisation


  • Task prioritisation
  • Friendly customer service
  • Telephone skills & call handling
  • Reception management

Timeline

Receptionist

Celtic Leisure
04.2017 - 06.2023

Customer assistant

Boots
08.2016 - 01.2017

Customer assistant

Boots
10.2015 - 01.2016

Sales advisor

Superdrug
03.2015 - 10.2015

Customer assistant

Boots
10.2014 - 01.2015

A-Levels - History, English Literature & Psychology

Neath College
09.2014 - 08.2016

GCSEs -

Cwrt Sart Comprehensive School

Similar Profiles

CREATE PROFILE
Lowri Williams