Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lowri Williams

Briton Ferry,Neath Port Talbot

Summary

Personable and experienced Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in customer service, data-entry, database and membership management and scheduling.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Receptionist

Celtic Leisure
Neath
04.2017 - 06.2023
  • Greeted incoming customers and delivered front of house duties in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public both via phone and email.
  • Assisted visitors with completing and submitting membership and payment paperwork.
  • Signposted other services where appropriate using industry knowledge and contacts.
  • Developed strong customer relationships, resulting in high rate of repeat customers.


  • Managed high volume of incoming calls from multi-line telephone system and documented messages. Also handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Resolved customer complaints and processed issues with proactive problem-solving skills.


  • Completed opening and closing procedures each day.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Acted as first point of contact for wide range of personnel.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Handled cash, card and cheque payments with precision, maintaining customer confidentiality and discretion throughout.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Used POS register system to total values and complete cheque, card, or mobile payments.
  • Examined, scanned and input documents in software system.
  • Received and checked financial statements and reconciled related accounts.


  • Located information and records quickly to assist with ad-hoc queries.
  • Provided clerical support to company employees and management, including copying, faxing and file organisation on both paper and Microsoft Office
  • Gathered information and tracked metrics, created charts and produced reports for staff and managment both on paper and in Microsoft Office to model relevant data and activities



Customer assistant

Boots
Swansea, City and County of Swansea
08.2016 - 01.2017
  • Handled cash and card payments with accuracy.
  • Advised customers on availability, pricing and location of products.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Assisted customers with varying questions using product knowledge and service expertise.

Sales advisor

Superdrug
Neath, Neath Port Talbot
03.2015 - 10.2015
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Provided customers with price information and handled financial transactions.
  • Increased current product and service sales through knowledgeable customer advice.
  • Performed daily opening and closing routine including cashing up, inventory checks and security procedures.

Customer assistant

Boots
Swansea, City and County of Swansea
10.2014 - 01.2015
  • Handled cash and card payments with accuracy.
  • Advised customers on availability, pricing and location of products.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.

Education

A-Levels - History, English Literature & Psychology

Neath College
Neath
09.2014 - 08.2016

GCSEs - 11 GCSEs A*-B

Cwrt Sart Comprehensive School
Briton Ferry

Skills


  • Data Entry and Organisation
  • PC & Microsoft Office proficient
  • Fast typing speed
  • Administrative skills
  • Attention to Detail
  • Records maintenance and database management
  • Cash and payment management and organisation


  • Task prioritisation
  • Friendly customer service
  • Telephone skills & call handling
  • Reception management


Timeline

Receptionist

Celtic Leisure
04.2017 - 06.2023

Customer assistant

Boots
08.2016 - 01.2017

Sales advisor

Superdrug
03.2015 - 10.2015

Customer assistant

Boots
10.2014 - 01.2015

A-Levels - History, English Literature & Psychology

Neath College
09.2014 - 08.2016

GCSEs - 11 GCSEs A*-B

Cwrt Sart Comprehensive School

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