Lowri Saunders
Salisbury,Wiltshire
Summary
An instinctive individual with a keen motivation to work with a wide variety of animals. Cute and cuddly, shy and introverted, treating every animal with the high level of love and respect deserved is very important. Willing to learn day-to-day operations and maintenance of animals, ensuring that every animal is happy and healthy.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Assistant
The Co-operative Food
Winchester Hill, Romsey
01.2022 - Current
- Advised customers on availability, pricing and location of products.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Listened to any and all customer queries to ensure every customer left pleased with their service.
Customer Service Assistant
The Co-operative Food
Milford on Sea
07.2019 - 01.2022
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Obtained feedback from customers to improve service experience.
- Learned key customer service skills which I have transferred to different roles
Education
Animal and Horticulture - Merit - Animal care
Priestlands School
Lymington, SO41 8FZ 09.2012 - 05.2018
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Sparsholt College
Winchester, SO21 2NFundefined
Brockenhurst College
Brockenhurst, SO42 7ZESkills
- Pet care
- Customer Service
- Calm under pressure
- Empathetic
- Patience
Custom
I am a caring and compassionate animal enthusiast who prides herself on hard work and patience. Whilst my previous roles haven't directly linked to this, the vital customer service skills learnt have helped me gain important experience working with customers under pressuring environments as a dependable team player.
As well as being a strong team player, I work well solo and if given the chance to prove my compassion and empathy during a pet associated job, I would give it everything I have, as I did growing up with my two dogs who still bring a glimmer to my eye speaking about to this day. I have also had experience working on farms with farmyard animals and the high octane lifestyle/requirements of working in this industry.
Personal Information
Date of birth: 07/11/02
Affiliations
- Cycling
- Drawing
- Looking after my pet rabbit Bumble
- Spending quality time with my boyfriend/friends
Timeline
Customer Service Assistant
The Co-operative Food
01.2022 - Current
Customer Service Assistant
The Co-operative Food
07.2019 - 01.2022
Animal and Horticulture - Merit - Animal care
Priestlands School
09.2012 - 05.2018
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Sparsholt College
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Brockenhurst College
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