Lowri Morris
Swansea
Summary
A detail-oriented professional with expertise in time management, customer service, and effective communication. Demonstrates proficiency in claim investigation techniques, accurate record keeping, and decision making under pressure. Skilled in active listening and professional empathy, with fluency in Welsh (spoken and written) enhancing communication capabilities. Committed to delivering exceptional service while maintaining high standards of care and accuracy.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Customer Application Assistant
Jonathan Owen Wills and Trusts
Swansea, City and County of Swansea
03.2026 - Current
- Provided customer service to ensure high customer satisfaction.
- Maintained digital database for easier information access.
- Handled confidential information with discretion and integrity.
- Liaised with clients to build relationships and encourage repeat business.
- Generated written materials with careful attention to grammar and spelling.
- Completed attendance allowance forms to high standards to improve success rates for acceptance.
Insurance claims handler
Admiral
Swansea, City and County of Swansea
05.2023 - 03.2026
- Assisted in managing all claims and communications within service level agreements.
- Addressed telephone enquiries from clients, vendors, and members of the public.
- Updated clients on claim progress and case developments.
- Supported positive claim outcomes through diligent case management.
- Recorded accurate claim details for reliable case notes.
- Advised clients on claims, managing expectations and clarifying processing timelines.
- Ensured confidentiality when handling sensitive client information, promoting adherence among staff.
Shop floor assistant
Tesco
Swansea, City and County of Swansea
04.2022 - 04.2023
- Stocked shelves neatly and accurately, maintaining visual standards of shop floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Inspected products for damages and expiry dates before processing refunds.
- Collaborated with colleagues whilst assisting customers, improving teamwork efficiency
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Operated bakery machinery safely, reduced risk of workplace accidents.
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
Shop floor assistant
Sports Direct
Llantrisant, Rhondda Cynon Taf
06.2021 - 09.2021
- Stocked shelves neatly and accurately, maintaining visual standards of shop floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Maintained clean and organised store environment for improved shopping experience.
- Guided customers to locate products or alternative items.
Waitress assistant
The Cross Inn Pub
Llantrisant, Rhondda Cynon Taf
07.2019 - 09.2021
- Prepared tables for guests and reset tables between customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
Waitress assistant
Trattoria Restaurant
Llantrisant, Rhondda Cynon Taf
06.2018 - 03.2020
- Prepared tables for guests and reset tables between customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Welcomed guests with friendly conversation and fun atmosphere.
- Handled cash transactions securely minimising risk of theft or fraud.
- Collected, washed and put away glassware between guests.
Housekeeper
Lanelay Hall Hotel
Llantrisant, Rhondda Cynon Taf
06.2018 - 08.2018
- Made beds daily to ensure a neat bedroom area.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Cleaned bathrooms with meticulous attention to detail.
- Maintained high hygiene standards for improved living conditions.
Education
Bachelor of Science - Criminology and Psychology
Swansea University
Swansea 09.2021 - 07.2023
A-Levels - Sociology
Ysgol Gyfun Gymraeg Llanhari
Llanharry, Rhondda Cynon Taf 09.2018 - 06.2020
A-Levels - Psychology
Ysgol Gyfun Gymraeg Llanhari
Llanharry, Rhondda Cynon Taf 09.2018 - 06.2020
A-Levels - Ethics and Philosophy
Ysgol Gyfun Gymraeg Llanhari
Llanharry, Rhondda Cynon Taf 09.2018 - 06.2020
A-Levels - Welsh Baccalaureate
Ysgol Gyfun Gymraeg Llanhari
Llanharry, Rhondda Cynon Taf 09.2018 - 06.2020
Skills
- Time management
- Customer service and care
- Self-motivation
- Effective communication
- Active listening
- Decision making
- Accurate record keeping
- Written and verbal communication
- Pressure handling
- Claim investigation techniques
- Professional empathy
- Fluency in Welsh (spoken and written)
References
References available upon request.
Timeline
Customer Application Assistant
Jonathan Owen Wills and Trusts
03.2026 - Current
Insurance claims handler
Admiral
05.2023 - 03.2026
Shop floor assistant
Tesco
04.2022 - 04.2023
Bachelor of Science - Criminology and Psychology
Swansea University
09.2021 - 07.2023
Shop floor assistant
Sports Direct
06.2021 - 09.2021
Waitress assistant
The Cross Inn Pub
07.2019 - 09.2021
A-Levels - Sociology
Ysgol Gyfun Gymraeg Llanhari
09.2018 - 06.2020
A-Levels - Psychology
Ysgol Gyfun Gymraeg Llanhari
09.2018 - 06.2020
A-Levels - Ethics and Philosophy
Ysgol Gyfun Gymraeg Llanhari
09.2018 - 06.2020
A-Levels - Welsh Baccalaureate
Ysgol Gyfun Gymraeg Llanhari
09.2018 - 06.2020
Waitress assistant
Trattoria Restaurant
06.2018 - 03.2020
Housekeeper
Lanelay Hall Hotel
06.2018 - 08.2018