Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lowri Harris

Abertillery,Blaenau Gwent

Summary

Driven professional with compassionate approach, seeking to leverage leadership and organisational skills in Registered Manager role. Proven ability to handle complex situations and foster teamwork, ensuring smooth operations and high-quality care. Committed to enhancing service delivery and improving client outcomes.

Overview

7
7
years of professional experience

Work history

Branch Manager

Pride in Care
Blackwood, Caerphilly County Borough
06.2024 - Current
  • Nurtured relationships with family members of clients, ensuring their involvement in care planning.
  • Implemented quality control protocols for improved service delivery.
  • Led team meetings, fostering open communication and collaboration.
  • Implemented innovative strategies to drive continuous improvement in service delivery.
  • Maintained detailed records to ensure accurate documentation of care provided.
  • Developed care plans for optimised service user outcomes.
  • Conducted risk assessments to uphold safety standards.
  • Ensured compliance with regulatory standards to maintain registration status.
  • Coordinated with external agencies for comprehensive client support services.
  • Investigated complaints thoroughly, resulting in improved customer relations.
  • Implemented strategic decisions for future and growth of care services.
  • Ensured high-quality care of over 100 service users by regularly reviewing and improving care plans.
  • Developed policies and procedures that increased operational effectiveness and adherence to quality standards.
  • Upheld regulatory compliance with thorough record-keeping and reporting.
  • Collaborated with multidisciplinary teams to offer holistic care approach for clients.
  • Facilitated client assessments for personalised care plan development.
  • Managed rosters effectively to ensure seamless service delivery.
  • Monitored service user progress, escalating concerns for swift resolution.

Deputy Manager

Pride in Care
Blackwood, Caerphilly County Borough
11.2023 - 06.2024
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Conducted audits and risk assessments for over 100 service users to achieve regulatory compliance.
  • Developed plans and strategies to promote continuous improvement.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted periodic performance reviews for direct reports.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Evaluated impact of social care and identified opportunities to improve service.
  • Maintained compliance with all regulatory and safeguarding procedures.

Senior Care Coordinator

Pride In Care
Blackwood, Caerphilly County Borough
05.2023 - 11.2023
  • Developed plans and strategies to promote continuous improvement.
  • Handled high volume calls to address customer inquiries and concerns.
  • Supported team by demonstrating respect and willingness to help.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Provided workflow management by reviewing systems to track deadlines and troubleshoot provider shortages.
  • Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.
  • Built positive, productive client relationships for enhanced social support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Kept detailed, accurate records of over 100 service users for well-maintained care continuity between support staff.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

Reviewing and Assessing Officer

Pride In Care
Blackwood, Caerphilly County Borough
01.2023 - 04.2023
  • Created person-centred care plans for over 150 privately funded and council-funded service users.
  • Actioned all alerts regarding missed medication, late visits, concerns and essential tasks.
  • Applied positive customer service approaches to increase satisfaction levels.
  • Successfully delivered tasks within tight deadlines.
  • Completed three monthly reviews with service users and family members, ensuring care package supported service user's needs.
  • Booking initial assessments for new service users.
  • Liaising with Team Leaders to ensure all initial assessments and reviews were completed.
  • Reporting concerns to Social Workers, Occupational Therapists.
  • Completing amendment forms to CCBC and BGCBC
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Oversaw daily operations to achieve high productivity levels.

Administrative Assistant

Pride In Care
Blackwood, Caerphilly County Borough
04.2022 - 03.2023
  • Maintained office files in both electronic and hard copies.
  • Displayed strong customer service skills and professional telephone manners when resolving customer enquiries.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Answered inquiries concerning standardised policies, procedures and regulations.
  • Standardised department filing system to increase efficiency.
  • Responded to telephone enquiries from clients and members of the public.
  • Completing initial assessments with service users to write personalised care plans.
  • Writing and updating personalised care plans for over 150 service users.
  • Undergoing problem-solving through concerns by carers and service users.
  • Using Staffplan to identify where carers are scheduled to go, changing service user bookings and journaling all updates to service users and carers.
  • Using Birdie software to provide up-to-date information on particular service users, creating care plans and risk assessments.

Transport Assistant

Samuel Knight - Alun Griffiths Contractors
Abergavenny, Monmouthshire
03.2022 - 03.2022
  • Processing Timesheets and Holiday requests for Authorisation by Transport Manager.
  • Managing Defect system and passing on all Defects to Transport Planner and Transport Manager.
  • Taking bookings for Sweepers, Tippers and Material orders and inputting customer/contract onto POD Father.
  • Using Syrinx for all hires to ensure it's captured on invoice run.
  • Quote and Invoicing customers for materials delivered and banking of cheques received.
  • Setup and management of all Tippers on POD Father, ensuring work can be completed on mobile device.
  • Briefing Sweepers and Tippers on bookings/tasks.
  • Collating all Service, 6 Weekly, Tacho Collaborations, Hiab Certificates and MOT records for fleet, and ensuring Syrinx is kept up to date with all reminders.
  • Maintaining training records for staff, ensuring renewals are completed on time.
  • Monitoring FORS Compliance and Updates for 12 Monthly Audits.
  • Ensuring all E-Learning is kept up to date annually.
  • Assisting Transport Manager in updating RAMS and keeping teams briefed on updates.

Production Operative

Primepac Solutions
Rassau Industrial Estate, Blaenau Gwent
08.2020 - 03.2022
  • Carried out picking and packing to production requirements, maintaining department dispatch speed. Making sure independent targets were met for individual works orders.
  • Supported Quality Assurance (QA) by measuring and grading raw materials.
  • Collaborated effectively with production teams to maintain excellent productivity and performance standards.
  • Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines including over 2000 hand assembly gift sets per shift.
  • Thoroughly cleaned and maintained equipment for minimised operational disruption.
  • Minimised operational downtime through careful equipment monitoring and assessments.
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
  • Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
  • Independently operated production line equipment.
  • Monitored production equipment, notifying engineer of faults or inefficiencies.
  • Maintained accurate activity logs for well-maintained operational records.
  • Operated manual and automated equipment safely and responsibly for minimised risk.

Student Ambassador

University of the West of England
Bristol
11.2017 - 08.2020
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors face to face, through phone and email.
  • Assisted with interviews including completion of paperwork for individual students with discretion and confidentiality.
  • Built personal relationships with guests to promote positive experiences, including working with people of all abilities and ethnic minorities.
  • Built student confidence by actively listening to concerns and providing appropriate advice.
  • Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight through strict deadlines.
  • Smoothed registration processes, offered technical support and organized paperwork.
  • Led campus tours for prospective students every semester, including groups of over 50 prospective students and parents.
  • Mentored students to increase satisfaction and help engage in campus life.

Education

City and Guilds - Level 4 - Professional Practice

Gower College Swansea (Coleg Gwyr Abertawe)
Swansea
03.2025 -

City and Guilds - Level 4 - Preparing for Leadership and Management

Gower College Swansea (Coleg Gwyr Abertawe)
Swansea
05.2024 - 02.2025

Master of Arts - Innovation in Sound

DBS Music (Falmouth)
Bristol

First Class Bachelor of Fine Art - Art

University of the West of England
Bristol
08.2020

Foundation Degree in Arts - Fine Art

University of South Wales
Pontypridd
06.2016

Level 3 Key Skills - Problem Solving

Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent
07.2015

Level 3 Key Skills - Working with Others

Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent
07.2015

Level 3 Essential Skills - Communication

Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent
07.2014

A-Levels - English Language

Blaenau Gwent Learning Zone
Ebbw Vale
06.2014

A-Levels - History

Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent
06.2014

A-Levels - Art and Design

Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent
06.2014

GCSEs - English Language

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

GCSEs - English Literature

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

GCSEs - Art and Design

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

GCSEs - History

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

GCSEs - ICT

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

GCSEs - Mathematics

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

GCSEs - Biology

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

GCSEs - Chemistry

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

GCSEs - Physics

Ebbw Fawr Learning Community
Ebbw Vale
06.2013

Skills

  • Service user assessment
  • Adult social care understanding
  • Leadership aptitude
  • Safeguarding adults process
  • Dementia care
  • People Management
  • Disciplinary procedures and appraisals
  • Staff supervision
  • Strategic planning
  • Quality Assurance
  • Regulatory compliance

Timeline

City and Guilds - Level 4 - Professional Practice

Gower College Swansea (Coleg Gwyr Abertawe)
03.2025 -

Branch Manager

Pride in Care
06.2024 - Current

City and Guilds - Level 4 - Preparing for Leadership and Management

Gower College Swansea (Coleg Gwyr Abertawe)
05.2024 - 02.2025

Deputy Manager

Pride in Care
11.2023 - 06.2024

Senior Care Coordinator

Pride In Care
05.2023 - 11.2023

Reviewing and Assessing Officer

Pride In Care
01.2023 - 04.2023

Administrative Assistant

Pride In Care
04.2022 - 03.2023

Transport Assistant

Samuel Knight - Alun Griffiths Contractors
03.2022 - 03.2022

Production Operative

Primepac Solutions
08.2020 - 03.2022

Student Ambassador

University of the West of England
11.2017 - 08.2020

Master of Arts - Innovation in Sound

DBS Music (Falmouth)

First Class Bachelor of Fine Art - Art

University of the West of England

Foundation Degree in Arts - Fine Art

University of South Wales

Level 3 Key Skills - Problem Solving

Blaenau Gwent Learning Zone

Level 3 Key Skills - Working with Others

Blaenau Gwent Learning Zone

Level 3 Essential Skills - Communication

Blaenau Gwent Learning Zone

A-Levels - English Language

Blaenau Gwent Learning Zone

A-Levels - History

Blaenau Gwent Learning Zone

A-Levels - Art and Design

Blaenau Gwent Learning Zone

GCSEs - English Language

Ebbw Fawr Learning Community

GCSEs - English Literature

Ebbw Fawr Learning Community

GCSEs - Art and Design

Ebbw Fawr Learning Community

GCSEs - History

Ebbw Fawr Learning Community

GCSEs - ICT

Ebbw Fawr Learning Community

GCSEs - Mathematics

Ebbw Fawr Learning Community

GCSEs - Biology

Ebbw Fawr Learning Community

GCSEs - Chemistry

Ebbw Fawr Learning Community

GCSEs - Physics

Ebbw Fawr Learning Community
Lowri Harris