Lowri Harris
Abertillery,Blaenau Gwent
Summary
Driven professional with compassionate approach, seeking to leverage leadership and organisational skills in Registered Manager role. Proven ability to handle complex situations and foster teamwork, ensuring smooth operations and high-quality care. Committed to enhancing service delivery and improving client outcomes.
Overview
7
7
years of professional experience
Work history
Branch Manager
Pride in Care
Blackwood, Caerphilly County Borough
06.2024 - Current
- Nurtured relationships with family members of clients, ensuring their involvement in care planning.
- Implemented quality control protocols for improved service delivery.
- Led team meetings, fostering open communication and collaboration.
- Implemented innovative strategies to drive continuous improvement in service delivery.
- Maintained detailed records to ensure accurate documentation of care provided.
- Developed care plans for optimised service user outcomes.
- Conducted risk assessments to uphold safety standards.
- Ensured compliance with regulatory standards to maintain registration status.
- Coordinated with external agencies for comprehensive client support services.
- Investigated complaints thoroughly, resulting in improved customer relations.
- Implemented strategic decisions for future and growth of care services.
- Ensured high-quality care of over 100 service users by regularly reviewing and improving care plans.
- Developed policies and procedures that increased operational effectiveness and adherence to quality standards.
- Upheld regulatory compliance with thorough record-keeping and reporting.
- Collaborated with multidisciplinary teams to offer holistic care approach for clients.
- Facilitated client assessments for personalised care plan development.
- Managed rosters effectively to ensure seamless service delivery.
- Monitored service user progress, escalating concerns for swift resolution.
Deputy Manager
Pride in Care
Blackwood, Caerphilly County Borough
11.2023 - 06.2024
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Conducted audits and risk assessments for over 100 service users to achieve regulatory compliance.
- Developed plans and strategies to promote continuous improvement.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted periodic performance reviews for direct reports.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Evaluated impact of social care and identified opportunities to improve service.
- Maintained compliance with all regulatory and safeguarding procedures.
Senior Care Coordinator
Pride In Care
Blackwood, Caerphilly County Borough
05.2023 - 11.2023
- Developed plans and strategies to promote continuous improvement.
- Handled high volume calls to address customer inquiries and concerns.
- Supported team by demonstrating respect and willingness to help.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Provided workflow management by reviewing systems to track deadlines and troubleshoot provider shortages.
- Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
- Worked with recruitment personnel to provide sufficient current and future staffing levels.
- Built positive, productive client relationships for enhanced social support.
- Maintained confidential case documentation in line with data protection regulations.
- Monitored service user progress, escalating concerns for swift resolution.
- Kept detailed, accurate records of over 100 service users for well-maintained care continuity between support staff.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Reviewing and Assessing Officer
Pride In Care
Blackwood, Caerphilly County Borough
01.2023 - 04.2023
- Created person-centred care plans for over 150 privately funded and council-funded service users.
- Actioned all alerts regarding missed medication, late visits, concerns and essential tasks.
- Applied positive customer service approaches to increase satisfaction levels.
- Successfully delivered tasks within tight deadlines.
- Completed three monthly reviews with service users and family members, ensuring care package supported service user's needs.
- Booking initial assessments for new service users.
- Liaising with Team Leaders to ensure all initial assessments and reviews were completed.
- Reporting concerns to Social Workers, Occupational Therapists.
- Completing amendment forms to CCBC and BGCBC
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
Administrative Assistant
Pride In Care
Blackwood, Caerphilly County Borough
04.2022 - 03.2023
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills and professional telephone manners when resolving customer enquiries.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Answered inquiries concerning standardised policies, procedures and regulations.
- Standardised department filing system to increase efficiency.
- Responded to telephone enquiries from clients and members of the public.
- Completing initial assessments with service users to write personalised care plans.
- Writing and updating personalised care plans for over 150 service users.
- Undergoing problem-solving through concerns by carers and service users.
- Using Staffplan to identify where carers are scheduled to go, changing service user bookings and journaling all updates to service users and carers.
- Using Birdie software to provide up-to-date information on particular service users, creating care plans and risk assessments.
Transport Assistant
Samuel Knight - Alun Griffiths Contractors
Abergavenny, Monmouthshire
03.2022 - 03.2022
- Processing Timesheets and Holiday requests for Authorisation by Transport Manager.
- Managing Defect system and passing on all Defects to Transport Planner and Transport Manager.
- Taking bookings for Sweepers, Tippers and Material orders and inputting customer/contract onto POD Father.
- Using Syrinx for all hires to ensure it's captured on invoice run.
- Quote and Invoicing customers for materials delivered and banking of cheques received.
- Setup and management of all Tippers on POD Father, ensuring work can be completed on mobile device.
- Briefing Sweepers and Tippers on bookings/tasks.
- Collating all Service, 6 Weekly, Tacho Collaborations, Hiab Certificates and MOT records for fleet, and ensuring Syrinx is kept up to date with all reminders.
- Maintaining training records for staff, ensuring renewals are completed on time.
- Monitoring FORS Compliance and Updates for 12 Monthly Audits.
- Ensuring all E-Learning is kept up to date annually.
- Assisting Transport Manager in updating RAMS and keeping teams briefed on updates.
Production Operative
Primepac Solutions
Rassau Industrial Estate, Blaenau Gwent
08.2020 - 03.2022
- Carried out picking and packing to production requirements, maintaining department dispatch speed. Making sure independent targets were met for individual works orders.
- Supported Quality Assurance (QA) by measuring and grading raw materials.
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines including over 2000 hand assembly gift sets per shift.
- Thoroughly cleaned and maintained equipment for minimised operational disruption.
- Minimised operational downtime through careful equipment monitoring and assessments.
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
- Independently operated production line equipment.
- Monitored production equipment, notifying engineer of faults or inefficiencies.
- Maintained accurate activity logs for well-maintained operational records.
- Operated manual and automated equipment safely and responsibly for minimised risk.
Student Ambassador
University of the West of England
Bristol
11.2017 - 08.2020
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors face to face, through phone and email.
- Assisted with interviews including completion of paperwork for individual students with discretion and confidentiality.
- Built personal relationships with guests to promote positive experiences, including working with people of all abilities and ethnic minorities.
- Built student confidence by actively listening to concerns and providing appropriate advice.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight through strict deadlines.
- Smoothed registration processes, offered technical support and organized paperwork.
- Led campus tours for prospective students every semester, including groups of over 50 prospective students and parents.
- Mentored students to increase satisfaction and help engage in campus life.
Education
City and Guilds - Level 4 - Professional Practice
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea 03.2025 -
City and Guilds - Level 4 - Preparing for Leadership and Management
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea 05.2024 - 02.2025
Master of Arts - Innovation in Sound
DBS Music (Falmouth)
BristolFirst Class Bachelor of Fine Art - Art
University of the West of England
Bristol08.2020
Foundation Degree in Arts - Fine Art
University of South Wales
Pontypridd06.2016
Level 3 Key Skills - Problem Solving
Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent07.2015
Level 3 Key Skills - Working with Others
Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent07.2015
Level 3 Essential Skills - Communication
Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent07.2014
A-Levels - English Language
Blaenau Gwent Learning Zone
Ebbw Vale06.2014
A-Levels - History
Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent06.2014
A-Levels - Art and Design
Blaenau Gwent Learning Zone
Ebbw Vale, Blaenau Gwent06.2014
GCSEs - English Language
Ebbw Fawr Learning Community
Ebbw Vale06.2013
GCSEs - English Literature
Ebbw Fawr Learning Community
Ebbw Vale06.2013
GCSEs - Art and Design
Ebbw Fawr Learning Community
Ebbw Vale06.2013
GCSEs - History
Ebbw Fawr Learning Community
Ebbw Vale06.2013
GCSEs - ICT
Ebbw Fawr Learning Community
Ebbw Vale06.2013
GCSEs - Mathematics
Ebbw Fawr Learning Community
Ebbw Vale06.2013
GCSEs - Biology
Ebbw Fawr Learning Community
Ebbw Vale06.2013
GCSEs - Chemistry
Ebbw Fawr Learning Community
Ebbw Vale06.2013
GCSEs - Physics
Ebbw Fawr Learning Community
Ebbw Vale06.2013
Skills
- Service user assessment
- Adult social care understanding
- Leadership aptitude
- Safeguarding adults process
- Dementia care
- People Management
- Disciplinary procedures and appraisals
- Staff supervision
- Strategic planning
- Quality Assurance
- Regulatory compliance
Timeline
City and Guilds - Level 4 - Professional Practice
Gower College Swansea (Coleg Gwyr Abertawe)
03.2025 -
Branch Manager
Pride in Care
06.2024 - Current
City and Guilds - Level 4 - Preparing for Leadership and Management
Gower College Swansea (Coleg Gwyr Abertawe)
05.2024 - 02.2025
Deputy Manager
Pride in Care
11.2023 - 06.2024
Senior Care Coordinator
Pride In Care
05.2023 - 11.2023
Reviewing and Assessing Officer
Pride In Care
01.2023 - 04.2023
Administrative Assistant
Pride In Care
04.2022 - 03.2023
Transport Assistant
Samuel Knight - Alun Griffiths Contractors
03.2022 - 03.2022
Production Operative
Primepac Solutions
08.2020 - 03.2022
Student Ambassador
University of the West of England
11.2017 - 08.2020
Master of Arts - Innovation in Sound
DBS Music (Falmouth)
First Class Bachelor of Fine Art - Art
University of the West of England
Foundation Degree in Arts - Fine Art
University of South Wales
Level 3 Key Skills - Problem Solving
Blaenau Gwent Learning Zone
Level 3 Key Skills - Working with Others
Blaenau Gwent Learning Zone
Level 3 Essential Skills - Communication
Blaenau Gwent Learning Zone
A-Levels - English Language
Blaenau Gwent Learning Zone
A-Levels - History
Blaenau Gwent Learning Zone
A-Levels - Art and Design
Blaenau Gwent Learning Zone
GCSEs - English Language
Ebbw Fawr Learning Community
GCSEs - English Literature
Ebbw Fawr Learning Community
GCSEs - Art and Design
Ebbw Fawr Learning Community
GCSEs - History
Ebbw Fawr Learning Community
GCSEs - ICT
Ebbw Fawr Learning Community
GCSEs - Mathematics
Ebbw Fawr Learning Community
GCSEs - Biology
Ebbw Fawr Learning Community
GCSEs - Chemistry
Ebbw Fawr Learning Community
GCSEs - Physics
Ebbw Fawr Learning Community
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