Lovy Kumari
London,Spain
Summary
Objective :
To be recognized as an efficient and competent individual having good interpersonal and professional skills. For the same, I envision a career in any field as a culmination of my varied interests and would appreciate the opportunity to work to the best of my abilities and be a contributor towards the overall professional growth of the organisation.
To gain as much knowledge as I can, in whichever field I work, encourage good teamwork and contribute to achieving its target.
Overview
13
13
years of professional experience
Work history
Floor Manager
Hilton London Bankside
London, United Kingdom
09.2023 - Current
- Manage the floor operations in the conference and events department.
- Supervise and coordinate the daily operation of the team and ensure the smooth running of the shift.
- Ensuring the training is carried out on an ongoing basis.
- Evaluate guest stratification levels with a focus on continuous improvement.
- Ensure compliance with brand standards.
Food & Beverage Intern
Mandarin Oriental Ritz
Madrid, India
04.2023 - 06.2023
- Addressing guest inquiries, providing information about the menu, and ensuring a positive dining experience.
- Adhering to established service protocols and ensuring a high level of professionalism.
- Engages with guests and provides service.
Deputy Manager - Operations
Welcomheritage ITC Hotels Limited
Delhi, India
07.2021 - 10.2022
- Streamlined administrative functions to enhance efficiency.
- Implemented effective staff training programmes for improved performance.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Assisted in budget management to control costs effectively.
- Managed daily operations for the smooth running of the office.
Assistant Manager - Bar
The Leela Ambience Gurugram Hotel & Residences
Delhi, India
11.2019 - 04.2021
- Designed and implemented training to further develop staff based on business goals.
- Handled stock control duties diligently preventing overstocking or shortages.
- Implemented promotional strategies for increased footfall during the holiday seasons.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Ensured health and safety compliance, maintaining a safe working environment.
Assistant Manager - F&B Sales
Radisson Blu MBD Noida Hotel
Delhi, India
06.2019 - 10.2019
- Implementing strategies to increase sales, improve customer satisfaction, and optimize revenue generation within the F&B outlet.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handling guest inquiries, feedback, and complaints, ensuring a positive and memorable guest experience
Guest Service Executive - Bar
The Leela Ambience Convention Hotel
Delhi, India
02.2018 - 05.2019
- Mix and serve alcoholic beverages based on guests' requests.
- Managing bar inventory & stock.
Guest Relationship Manger
The Junkyard Cafe
Delhi, India
08.2016 - 11.2017
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Implemented innovative ideas for better relationship management practices.
Guest Relations Executive
The Junkyard Cafe
Delhi, India
01.2016 - 08.2016
- Assisted in planning events for guests, enhancing their overall experience.
- Updated customer profiles accurately after each interaction or transaction.
- Trained new staff members on company policies and procedures.
Guest Service Assistant - Restaurant
Taj Palace Hotel
Delhi, India
08.2013 - 12.2015
- Enhanced guest satisfaction by providing prompt, courteous service.
- Worked on rotating shifts whilst maintaining high energy levels and a positive attitude.
- Performed administrative tasks efficiently, aiding daily hotel operations.
Guest Service Attendant - Tea Lounge Cafe
Taj Palace Hotel
Delhi, India
10.2012 - 07.2013
- Greeting and serving food and beverages to guests, making recommendations if needed.
- Explain menu and tea knowledge to assist guests with special requests.
Education
Masters degree in hospitality management - Hospitality
UCAM Universidad Católica de Murcia
Spain 2022 - 2023
Graduate hospitality proficiency program - Hospitality
Jaypee Palace Hotels Training Centre
India 2009 - 2012
Bachelor in tourism studies - Tourism
Indira Gandhi National Open University
India 2009 - 2012
Affiliations
- Gym, Cooking, Traveling
Accomplishments
- I have received an award for delivering excellent service.
- I have received a certificate from the manager of the month for my outstanding performance.
- I have received a certificate from the manager of the month for my outstanding performance
Languages
English
Fluent
Hindi
Native
Spanish
Beginner
Timeline
Floor Manager
Hilton London Bankside
09.2023 - Current
Food & Beverage Intern
Mandarin Oriental Ritz
04.2023 - 06.2023
Deputy Manager - Operations
Welcomheritage ITC Hotels Limited
07.2021 - 10.2022
Assistant Manager - Bar
The Leela Ambience Gurugram Hotel & Residences
11.2019 - 04.2021
Assistant Manager - F&B Sales
Radisson Blu MBD Noida Hotel
06.2019 - 10.2019
Guest Service Executive - Bar
The Leela Ambience Convention Hotel
02.2018 - 05.2019
Guest Relationship Manger
The Junkyard Cafe
08.2016 - 11.2017
Guest Relations Executive
The Junkyard Cafe
01.2016 - 08.2016
Guest Service Assistant - Restaurant
Taj Palace Hotel
08.2013 - 12.2015
Guest Service Attendant - Tea Lounge Cafe
Taj Palace Hotel
10.2012 - 07.2013
Masters degree in hospitality management - Hospitality
UCAM Universidad Católica de Murcia
2022 - 2023
Graduate hospitality proficiency program - Hospitality
Jaypee Palace Hotels Training Centre
2009 - 2012
Bachelor in tourism studies - Tourism
Indira Gandhi National Open University
2009 - 2012
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