LOVELY MAY FORTUNADO
Abu Dhabi
Summary
Visual merchandiser with over 6 years of experience in developing impactful fashion displays. Proven ability to enhance customer service while consistently meeting individual sales targets and store KPIs. Strong team player dedicated to ensuring efficient daily store operations.
Overview
14
14
years of professional experience
Work History
Visual Merchandiser
H&M
2019.10 - Current
- Execute merchandising strategies using visual displays throughout the store.
- Contribute to the store’s visual appeal to bring in customers.
- Aided an increase of sales by creating all aspects of in-store designs.
- Dress mannequins in latest trends.
- Analyzed flow of traffic in store to ensure more visibility of displays.
- Design visual elements that contributed to sales growth.
- Worked with marketing team to integrate displays with campaigns
- Al Shaya Group
Visual Merchandiser
OVS
2019.01 - 2019.10
- Liwa Trading Enterprises
- Liaised with store managers to plan and execute store revamps and reorganisation projects.
- Handled customer feedback regarding visual merchandising and used it constructively to enhance future displays.
- Utilised space planning software to optimise the layout of merchandise, enhancing shopper experience and maximising sales.
- Determined floor plans and elevations for both in-house review and presentation to the client.
Sales Associate/ Cashier
British Home Store (BHS)
2012.05 - 2013.01
- Delivered exceptional customer service while achieving individual sales targets and KPIs.
- Greeted customers, handled inquiries, and promoted offers, sales, and new product lines to drive revenue.
- Assisted customers in making informed purchase decisions by building rapport and providing tailored suggestions.
- Collaborated with store manager and team to identify strategies for increasing foot traffic and conversion rates.
- Collected customer feedback to relay to management for enhancing overall shopping experiences.
- Identified opportunities to improve operational efficiency and reduce costs, presenting recommendations to management.
- Operated cash tills, processed payments via cash, cheque, or credit card efficiently.
- Ensured all products were well-stocked and accessible for customers at all times.
Education
Hotel and Restaurant Services Graduate -
01.2010
Skills
- Visual creativity
- Retail experience
- Attention to detail
- Mannequin styling
- Visual merchandising
- Space planning
- Customer relationship management
- Display optimization
Languages
English
Filipino
References
Available upon request
Personal Information
- Age: 39
- Height: 5’2”
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Visual Merchandiser - H&M
2019.10 - Current
Visual Merchandiser - OVS
2019.01 - 2019.10
Sales Associate/ Cashier - British Home Store (BHS)
2012.05 - 2013.01
Rizal Marine Technocomputer College - Hotel and Restaurant Services Graduate,