LOVEDAY ADEKANYE
Farington,Lancashire
Summary
Calm, analytical, and highly organised professional with extensive experience managing customer communication during service disruption and high-pressure situations. Proven ability to deliver clear, accurate information, de-escalate emotionally charged situations, and follow strict procedures in regulated and safety-focused environments. Experienced in real-time decision-making, detailed documentation, and escalation processes. Seeking to apply transferable skills within a safety-critical rail operations environment as a Customer Information Controller.
Overview
15
15
years of professional experience
4033
4033
years of post-secondary education
Work history
Community Support Worker
Lancashire County Council
Skelmersdale
2023.11 - 2026.02
- Delivered clear, timely information to service users, families, and professionals during routine care and crisis situations.
- Responded calmly to unpredictable and high-pressure incidents, prioritising safety, reassurance, and accurate communication.
- Maintained accurate, real-time records of incidents, observations, and actions taken in line with audit and safeguarding requirements.
- Escalated concerns promptly to senior staff and external professionals in accordance with established procedures.
- Managed multiple priorities independently while working across dispersed locations.
- Followed strict policies relating to risk assessment, lone working, confidentiality, and data protection.
- Supported financial transactions and maintained accurate documentation to ensure accountability.
Support Worker
Linkability
Preston, Lancashire
2022.11 - 2023.08
- Communicated clearly and consistently with individuals with varying needs, adapting information to ensure understanding and reassurance.
- Recorded behavioural observations and incident information accurately to support care planning and risk management.
- Liaised with senior staff to report concerns and support informed decision-making.
- Maintained professionalism and composure in emotionally demanding situations.
- Supported group activities, ensuring safety, organisation, and clear guidance at all times.
Protocol / Front Office & Executive Support Officer
Zenith Bank Plc
Abuja, Nigeria
2010.10 - 2022.10
- Managed front-line customer communication during service failures, network downtime, and delayed requests, maintaining professionalism under pressure.
- De-escalated irate customer situations by providing clear, factual information and managing expectations responsibly.
- Ensured accuracy and confidentiality when handling sensitive customer and operational information in a regulated environment.
- Supported senior management by coordinating communications, preparing reports, and ensuring decision-makers received accurate and timely information.
- Managed competing priorities and urgent requests in a fast-paced corporate setting.
Education
MSc - Project Management (Distinction)
University of Central Lancashire
Preston, LancashireBSc - Physics (2:1)
Benue State University
Makurdi, NigeriaSkills
- Real-time customer communication
- Incident response and escalation
- Working calmly under pressure
- Accuracy and attention to detail
- Safety and risk awareness
- Clear verbal and written communication
- Stakeholder coordination
- Confidentiality and data protection
- IT-literate (Microsoft Office, digital records)
- Independent and team-based working
ADDITIONAL INFORMATION
- Flexible and willing to work shifts, including nights and weekends
- Strong numerical and analytical background
- Committed to safety-critical standards and continuous learning
References
References available upon request.
Timeline
Community Support Worker
Lancashire County Council
2023.11 - 2026.02
Support Worker
Linkability
2022.11 - 2023.08
Protocol / Front Office & Executive Support Officer
Zenith Bank Plc
2010.10 - 2022.10
MSc - Project Management (Distinction)
University of Central Lancashire
BSc - Physics (2:1)
Benue State University