Love Iheme

Proficiently addressed customer inquiries through various communication channels such as phone calls, live chat, and emails. Expertly managed customer bank accounts, handling tasks from account openings to closures and overseeing transactions. Effectively escalated complex customer issues to the appropriate teams for resolution. Cultivated exceptional customer service skills through interactions with diverse and challenging clientele. Demonstrated precision in locating customer accounts and accurately inputting data into the banking system. Committed to ensuring unparalleled customer satisfaction through quality service calls and the swift resolution of pertinent issues. Recorded customer communications to maintain proper documentation.

Hair Stylist & Braiding Specialist

• Specialized in hair styling and braiding with a focus on excellence.
• Developed strategic business plans and growth strategies.
• Proficiently managed budgeting, accounting, and cash flow.
• Successfully drove sales through targeted Instagram and TikTok promotions.
• Assumed responsibility for critical business decisions, driving expansion.
• Cultivated strong customer relationships through a customer-centric approach.
• Demonstrated adaptability, efficiently managing diverse responsibilities, including mastering new styles.
• Oversaw financial decision-making, informing pricing and investment choices.
• Maintained flexibility in adapting to evolving business environments.

Provided essential support within the framework of the NHS Test and Trace campaign. Conducted outbound calls to patients, delivering precise and up-to-date information. Maintained meticulous data entry practices, guaranteeing the integrity of the database. Ensured a seamless and reassuring experience for customers while maintaining unwavering focus during calls. Responded adeptly to inquiries, enhancing the quality of customer service by addressing questions and resolving concerns efficiently via phone. Consistently exceeded expectations by conducting an average of over 150 calls per day.

• Played a pivotal role in enhancing managerial efficiency by assisting in the compilation and organization of materials for meetings. Demonstrated proficiency in crafting professional email notifications, invitations, and comprehensive agendas for meetings, events, and appointments. Provided invaluable support to colleagues through proficient printing, photocopying, and scanning services. Displayed a high level of professionalism and courtesy while handling routine inquiries at the reception or via telephone, expertly directing complex matters to the appropriate staff members. Additionally, had the unique opportunity to gain firsthand experience by attending a court hearing at the prestigious Royal Courts of Justice alongside a solicitor.