Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Intern

LOVANSHI BENIWAL

London

Summary

Hospitality and management professional with a strong foundation in international business management. Skilled in guest services and administrative tasks, with a proven ability to multitask and excel in dynamic environments. A dedicated team player with exceptional communication skills and a commitment to delivering outstanding service.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Front Desk Manager

Pearl And Pebbles Hotel
03.2024 - Current
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Guest Service Representative

Pearl and Pebbles Hotel
Eastbourne, East Sussex
11.2023 - 03.2024
  • Registered guest information on database to maintain accuracy.
  • Maintained excellent product and service knowledge to offer helpful customer guidance.
  • Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
  • Answered calls and routed to proper guest or department during switchboard operator absences.
  • Prepared customer bills and processed payments upon check out.

Multimedia Specialist

Youth India Foundation
09.2022 - 08.2023
  • Wrote content and uploaded it to Youth India E School's social media platforms
  • Develop original content through social listening and independent sources
  • Collaborated with writing team and content manager to develop strategic content
  • Collaborated with cross-functional teams to develop content that was aligned with brand and marketing objectives.

Care Worker

Jagriti Ngo
01.2022 - 08.2022
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
  • Organised and took part in school events, outings and activities happening during weekends and evenings.
  • Encouraged community inclusion by supporting social activities, attending local support groups and events.

Education

International Business Management - Business Management

University of Surrey
09.2023 - Current

Bachelors of Commerce - Business Administration And Management

University of Delhi
09.2020 - 07.2023

Skills

  • Hospitality services

    • undefined

    Accomplishments

    • Finance Manager Certification at MEWS University
    • Front Desk Agent Certification at MEWS University
    • Food Safety and Hygiene Certification at Udemy
    • Digital Marketing Certification at Internshala
    • Stock Exchange Certification at Trading Game Strong

    Software

    Mews Management Software

    Hotelsminder Software

    Timeline

    Front Desk Manager

    Pearl And Pebbles Hotel
    03.2024 - Current

    Guest Service Representative

    Pearl and Pebbles Hotel
    11.2023 - 03.2024

    International Business Management - Business Management

    University of Surrey
    09.2023 - Current

    Multimedia Specialist

    Youth India Foundation
    09.2022 - 08.2023

    Care Worker

    Jagriti Ngo
    01.2022 - 08.2022

    Bachelors of Commerce - Business Administration And Management

    University of Delhi
    09.2020 - 07.2023

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