Louis Vincent Magallanes Hooke
Norwich
Summary
Hi! I am a young musician and working retail professional who is determined to deliver excellence in everything I do. I am a bubbly and passionate individual who is driven by seeing the best in life. I excel in efficiency, conflict resolution and quick thinking in difficult circumstances. I aim to create a positive environment for customers & clients alike and build rapport with them. I am also excited to learn more and have moved to the UK from Australia to continue to expand my knowledge in the areas I am passionate about. I have a full Youth Mobility Visa and the right to work in the UK. I look forward to the opportunity of working with you.
Overview
9
9
years of professional experience
Work History
Musician
Private
01.2016 - Current
- Wrote and arranged original compositions for live music performances. Both in a church setting and in private gigs.
- Mentored aspiring musicians through workshops and private lessons, fostering their passion for musicmaking.
- Produced and recorded studio albums for various musical acts and genres.
- Improved overall band dynamics by providing constructive feedback and fostering open communication among members.
- Transposed music to alternate keys with speed and accuracy.
- Taught private music lessons, adapting tuition to ages and skill levels.
Retail Assistant
Nike
03.2023 - Current
- Liaised with potential customers to determine needs and provide recommendations.
- Promptly and proactively replenished stock to improve product accessibility.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Efficiently completed shop floor duties autonomously and in team setting.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Created welcoming environment by greeting customers in line with best store practices.
Customer Services/Retail Assistant
Culture Kings
10.2021 - 03.2022
- Working effectively as part of a cohesive team
- Efficient decision making
- Fast-paced, hands-on workplace
- Pick and packing, plus warehouse & stock experience
- Effective time management under pressure
- Assisting customers and enhancing their experience
- Building rapport with customers
Youth & Disability Support Worker
Brezcare
02.2021 - 01.2022
- Providing physical, mental and emotional support to troubled youth with mental and physical disabilities
- Supporting important health care needs
- Creating a safe environment for all patients
- Being attentive and alert at all times
- Delivered respite care for clients with various physical disabilities, including down-syndrome and cerebral palsy.
- Managed medication requirements for young children with serious mental health diagnoses in a residential home.
Pharmacy Dispensing Assistant
Greenslopes Private Hospital
03.2017 - 01.2020
- Created a positive experience for patients
- Packing and delivering goods to appropriate wards
- Fast pace, always on your feet workplace
- Efficient in dealing with complaints
- Constant communication with nurses and doctors
- Entrusted with ordering and labelling
- Delivered accurate and educational information to patients and customers about products
- Restocked shelves and prepared expired drugs for return.
Hospitality/Retail Worker
Village Roadshow Theme Parks
08.2015 - 03.2016
- Creating a positive experience for all customers and tourists at all theme parks
- Customer service assistant in gift shop & theme park retail stores
- Hospitality and food service
- Placement between MovieWorld & Wet’n’Wild
Education
Grade 12 -
Springwood State High School
Brisbane, AustraliaDiploma - Games Design
Southbank Institute of Technology
2015
Skills
- Creative minded
- Customer-Centric & Heart to help others
- Interpersonal Communication
- Solution Orientated Problem Solver
- Conflict Resolution
- Quick Learning Abilities & Teachable
- Technology and Computer Savvy
- Ability to Work in a Team
- Experience working with children & young people
- Love to teach others
Volunteer Work
I volunteer 10 hours a week at my local church to provide charity work, youth support work and as a key part of the music team. I help use my leadership skills and music abilities to assist the worship team.
Timeline
Retail Assistant
Nike
03.2023 - Current
Customer Services/Retail Assistant
Culture Kings
10.2021 - 03.2022
Youth & Disability Support Worker
Brezcare
02.2021 - 01.2022
Pharmacy Dispensing Assistant
Greenslopes Private Hospital
03.2017 - 01.2020
Musician
Private
01.2016 - Current
Hospitality/Retail Worker
Village Roadshow Theme Parks
08.2015 - 03.2016
Grade 12 -
Springwood State High School
Diploma - Games Design
Southbank Institute of Technology
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