Louis Goodall

Independent of my day to day work I have studied:

-Creating data dashboards in both Excel and Power BI

-Creating and querying databases using SQL, then visualising my data using the aforementioned BI tools

-Cleaning and visualising data in Python using libraries such as (Pandas, Matplotlib and Seaborn)

-Used documentation to resolve issues with my code and achieve the desired outcome

-I have automated SQL scripts in Python, to create tables and load data

I have gained valuable experience creating workflows to streamline existing service desk operations and improve customer experience. In addition I have created new services from scratch .I.E Software Procurement processes, Android App Approval processes.

Gained familiarity working in a hybrid-cloud environment, i.e. user/group administration (Azure AD), device management (Intune), troubleshooting WVDs for end users.

Learning in an apprenticeship settings through shadowing my peers, completing college course work and self guided learning. Attending college to enhance my theoretical approach to IT, I was able to put this into practice when returning to the office environment.

Working in compliance with GDPR to ensure the security of both staff and customer personal data.

Acquired great communication skills as a front facing member of the IT team, working with other departments to problem solve.

Worked as part of a team in order to ensure deadlines were met as required by the demands of the service.

Maintaining an accurate asset register by detailing device handovers and noting known issues. Additionally performing biannual device audits.

Delivering new employee IT inductions by presenting a PowerPoint presentation, detailing business systems, IT compliance policies and Service Level Agreements.

Using hands on skills to diagnose and eventually rectify user/facility devices such as laptops, phones/tablets and televisions.

Responsible for the running machinery onboard a Type 23 Frigate.

Conducted regular rounds to ensure that all machinery was safely and efficiently running whilst at sea. this included working both as part of a team as well as independently when completing solo night watch shifts.

Performed planned maintenance of systems on board requiring me to inspect, diagnose and eventually repair problems.

Simplify complicated problems for members of the ship's company who were outside of the engineering department i.e Officers, Senior members.

Work as a member of a team composed of people from all walks of life and areas of the UK and Commonwealth.

Taking charge of a group of less experienced engineers to successfully carry out the daily requirements of a department on board. For example testing of gas monitors and regular topping up of coolant for running machinery.

Use of programs within Microsoft office to produce presentations for other members of the department, briefing them on various engineering subjects.

Use of programs within Microsoft office to update excel spreadsheets detailing fuel, water and sewage usage on board.