Louis Fabien Lewis
London,Middlesex
Summary
Driven professional with a background in sales, customer service, and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving customer satisfaction. Seeking to enhance skills and management training to take the next career step. Offering strong interpersonal communication and problem-solving skills. Knowledgeable about handling customer inquiries and providing tailored solutions. Ready to use and develop skills in customer relations, active listening, and conflict resolution in the technical specialist role.
Overview
10
10
years of professional experience
Work history
Technical Specialist
SEB Professional
London, England
2025.09 - Current
- Provided expert technical support, resulting in increased user satisfaction.
- Trained individuals and groups on new technologies, providing ongoing technical support.
- Investigated and diagnosed customers' technical and product queries.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Offered technical expertise to contribute to 2nd and 3rd lines of support.
- Used Salesforce to track support tickets and document actions.
- Go through 50-80 tickets per day to achieve maximum results for SLA
Customer Experience Expert/ Technician
Samsung
White City London , London
2023.12 - 2025.09
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Implemented customer follow-up to uphold service standards.
- Maintained excellent client satisfaction by providing in-depth support.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Managed high volume calls for better accessibility and availability to customers.
Customer Support Technician
Currys
City of London
2021.01 - 2023.12
- Analysed incident data, identifying underlying causes and proposing resolutions.
- Followed manufacturing instructions and design specifications when completing repairs.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Provided first line technical support to clients, responding within agreed timescales.
Retail Sales Advisor
Curry's PC World
City of London
2019.08 - 2021.01
- Maintained up-to-date product and new technology knowledge to offer customers optimum advice and guidance.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Created and sustained relationships with customers to expand customer base and enhance loyalty and retention.
- Won store sales competition for the most amount of sales, resulting in higher profit for store.
- Listened to customer needs and preferences to provide accurate advice.
- Oversaw training of new staff and current staff with a multitude of tasks including product knowledge and how to improve day to day running of the store.
- Participated in the daily and weekly inventory stock counts. Ordering stock in when issues arise.
Team Member
Cineworld
London
2016.04 - 2019.08
- Contributed to team success by completing jobs quickly and accurately due to the high value of customers entering the premises.
- Resolved issues quickly to maintain productivity goals and customer satisfaction.
- Actively minimized potential health risks and trip hazards by checking every toilet and showroom diligently and thoroughly at every appointed time slot.
- I Processed orders quickly and accurately to meet the demand of customers entering the cinema.
- Maintained outstanding levels of politeness for professional, personable customer service.
- Kept all serving areas spotlessly clean for optimal hygiene levels and checked and disposed of outdated stock regularly to keep up to date with hygiene standards.
Education
A-Levels - History, Govt & Polotics & Business Studies
Drayton Manor High School
London06.2020
Certificate of Higher Education - Ancient History and Archaeology
University of Leicester
Leicester07.2013
Skills
- Self-motivated
- Money handling
- Outstanding customer service
- Superb time management
- B2B sales and customer service
- Customer- and service-oriented
- Confident communicator
- Time management ability
- Retail merchandising expertise
- Product knowledge
- Customer service
- Food safety awareness
- Health and safety protocol
- Risk management
Timeline
Technical Specialist
SEB Professional
2025.09 - Current
Customer Experience Expert/ Technician
Samsung
2023.12 - 2025.09
Customer Support Technician
Currys
2021.01 - 2023.12
Retail Sales Advisor
Curry's PC World
2019.08 - 2021.01
Team Member
Cineworld
2016.04 - 2019.08
A-Levels - History, Govt & Polotics & Business Studies
Drayton Manor High School
Certificate of Higher Education - Ancient History and Archaeology
University of Leicester