Summary
Overview
Work History
Skills
Timeline
Generic
Louise Grace Charles

Louise Grace Charles

Due Diligence Consultant
London,ENG

Summary

Personal Profile a friendly and dynamic individual who is highly self-motivated and is driven by achieving high quality results. Using both logic and resourcefulness to get things done; seeing the bigger picture and using strong planning and prioritisation capabilities to focus on the detail.

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Effective team player where personal drive, determination and ability secure collective motivation and commitment. I adapt quickly and effectively to new areas of work, I am energetic and enthusiastic person that thrives on a high level of autonomy and trust.

Progressive Senior Consulting Manager with a superior understanding of client engagements and supply chain consulting. Skilled in critical thinking and solutions-oriented planning.

Overview

26
26
years of professional experience
1
1
Language

Work History

Project Manager - Due Diligence Consultant

Mergers & Acquisitions, Willis Towers Watson
London
08.2017 - Current
  • Highly Organised and a self-starter
  • Team Player
  • Ambitious
  • Good Commutator
  • Training Staff
  • Problem Solving
  • Project managing the delivery of insurance due diligence advisory services for a wide range of private equity and infrastructure fund investors
  • Projects range from 100% buyouts, to carve outs, refinancing and restructuring.
  • Review of full insurance programme, including commentary on suitability and survivability of cover, post close.
  • Premium forecasting
  • Work closely with broking teams to place cover required, that did not/will not survive the transaction
  • All project undertaken in the strictest of confidentially
  • Reviews are often on non-UK companies, which entail liaising with other WTW offices for translation of documents and advice on coverage within the local markets
  • Review of contractual obligations and SPA's
  • Prepare Q&A following view of data room information/first draft reports
  • Attend expert sessions when required
  • Preparation of RPF's, NDAs, Letters of Engagement, Reliance Letters
  • Directed major client engagements and monitored asset managements
  • Provided professional services and support in a dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Maintained open communication by presenting regular updates on project status to customers.

Team Coordinator

Blackbook
London
02.2017 - 05.2017
  • Temporary Role
  • General office management
  • Responsible for Managing Directors diary
  • Coordinating team meetings/client/candidate meetings
  • Ensuring executive search teams' workflow ran efficiently by streaming lining the process
  • Responsible for collating pipeline, and potential candidate's information to assist the executive search teams
  • Tested and implemented new HR system on both computer and mobile devices.
  • Managed team workload to reach production targets.
  • Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
  • Maintained central calendars and shift scheduling to meet important deadlines.
  • Managed team workload to reach targets for specific tasks.

Professional Indemnity Underwriter

Prosure Solutions Ltd
London
01.2016 - 05.2016
  • Responsible for underwriting Professional Indemnity risks and Excess Layer's under our DUA's, covering a wide range of trades from Accountants to Design & Construction
  • Obtaining further information from brokers where necessary on complex risks, to enable us to quote enquiries on the correct basis
  • Issuing Policy Documentation, for PI, D&O and XOL risks
  • Contacting current brokers to understand what types insurance they deal with, to increase our book of business – I was responsible for placing EL, PL and Property Owners risks
  • I assisted the directors in finding new markets for new products, attending Insurer meetings to see if our business plan fitted within their business module
  • Training the assistant underwriters where necessary.

Operations/Underwriting Assistant

Financial Lines, FTC
London
06.2015 - 12.2015
  • Analysing errors when risks have been set up, to notice a common trend and identify training needs
  • Verified data integrity and accuracy.
  • Such as: errors when processing order amounts (percentage/whole) SL's, Gross Premium, Premium Reserves and adjustments
  • Advising the assistant underwriters of the errors that have been made and assure that they are corrected within an acceptable timescale; but more importantly determine why these errors are being made, training need, etc
  • Using my past experience in dealing with underwriting schemes, I advise the operations manager of my findings and any procedures that I feel need to be put place
  • I also report directly to the finance director, on how our age debt and unallocated cash has reduced since I have started this role, and also what I feel should be implemented to minimise errors going forward
  • I look at a wide range of UK and International risks, such as PI, D&O and BBB.

Broker

Lloyd's, Lime Street Insurance Brokers
London
01.2015 - 05.2015
  • Dealing with new business enquiries from sub brokers, generally dealing with risks that require placement within the Lloyd's market
  • Lines of business placed are, Property, Liability and CAR, covering a wide range of trades
  • Some involvement with PI, plus Accident & Health covers for non UK individuals
  • Assisting line manger to ensure all files are compliant and are set up in the correct manner
  • Assisting other members of staff to ensure they are aware of the correct internal procedures.
  • Prepared contracts and related documentation according to strict standards.
  • Recorded supporting documentation for phone calls and written correspondence.

Wholesale Broker / Underwriter

Lloyd's Broker, Marsh Ltd
London
06.2011 - 08.2014
  • Request and analyse underwriting information to ensure renewals and new business quotes are issued on the correct basis
  • Produce policy documentation
  • Prepare and lead presentations for all new prospective brokers
  • Point of contact for all new brokers and any internal queries
  • Monthly completion of binders, which entails a detailed report on all classes of business underwritten detailing: sums insured, indemnity periods and premiums
  • Liaise with line manager when setting monthly targets
  • Forging new relations with brokers and reviving relations with brokers that had been dwindling; attending broker and Insurer meetings as requested
  • Production of monthly reports confirming earnings, business lost, any potential large new cases in the pipeline, plus also any risks to the business from competitors
  • Responsible for reporting any breaches within business unit
  • Prepare renewal of Lloyd's BAA for 3 lines of business, liaising with compliance to ensure both parties are happy with terms and conditions set forth
  • Lloyd's broking for distressed risks
  • Responsible for training new members of staff.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.
  • Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
  • Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
  • Utilised knowledge of insurance principles, policies and procedures to make decisions on risk assessment.

Commercial Account Handler

CBG Insurance Group
London
06.2010 - 05.2011
  • Dealing with the day-to-day running of the 80% commercial business, renewal preparation, negotiation and marketing, to managing existing business (MTA's, general queries)
  • First point of contact for new business – from initial phone call/meeting, to sending quotes to market, negotiating premiums/terms to sending quote presentation to client
  • These policies consist of: Employers/Public Liability, Commercial Combined, SME, Property Owners Liability, CAR, Tour Operator's Liability, Pharmacy Scheme's and Fleet Policies – including assisting the director with the Addison Lee Plc Fleet and Commercial Combined account
  • Generating excel spreadsheets for any complex Property Owners accounts to ensure a smooth running of the policy

Commercial Account Executive / Team Leader

Towergate Risk Solutions
06.2006 - 11.2009
  • Dealing with all aspects of Property Owners Policies, from large Commercial Property portfolios plus, to smaller Residential Polices, including issuing schedules, on underwriting authority
  • Professional Indemnity Policies, Public & Employers Liability, Property Owners, Commercial Combined, SME, CAR, Personal Accident & Sickness Policies and Fleet Policies including any MIB updates and quarterly / annually declarations
  • Advising clients on policies, which should also be considered, such as Legal Protection, PI, D & O
  • Maintaining a high level of work, meeting not only client's needs, but also insurers, thus creating good working relationships
  • Assisting other members of staff on any queries they may have had, including training other members of staff, who had come in at junior level

Personal Lines Manager & Commercial Lines Account Handler

Tony McDonagh & Co Ltd
09.2004 - 10.2006
  • Training of office juniors in all areas of general Insurance sales and underwriting
  • Helping trainees understanding products and underwriting criteria
  • Overall control of day to day running of personal lines Insurance department from quoting new business, and renewals to mid-term adjustments
  • Dealing with queries from clients, underwriters and other staff members regarding both personal and commercial lines insurance, such as EL/PL/CAR
  • Property Owners, Fleet, and High Net Worth
  • Providing excellent after sales care for clients, with regards to other possible policies and products clients should be considering, to indemnify them against any possible claims.

Sales Team Leader

The Star Food Company
London
11.2003 - 03.2004
  • Refined team workflows to better capitalize on individual strengths and maximize market share.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Kept detailed track of sales and customer information in company system.
  • Monitored sales team performance and provided constructive feedback.

Insurance Account Handler

Budget Insurance Services Ltd
London
11.2000 - 09.2003
  • Calculated premiums and established payment methods for sales.
  • Negotiated contracts and terms of sale with potential customers.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

Insurance Advisor

Topaz Insurance Services Ltd
London
07.1997 - 10.2000
  • Provided quotes and promoted products for building, contents and vehicle insurance.
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
  • Calculated premiums and established payment methods.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Skills

Due Diligenceundefined

Timeline

Project Manager - Due Diligence Consultant

Mergers & Acquisitions, Willis Towers Watson
08.2017 - Current

Team Coordinator

Blackbook
02.2017 - 05.2017

Professional Indemnity Underwriter

Prosure Solutions Ltd
01.2016 - 05.2016

Operations/Underwriting Assistant

Financial Lines, FTC
06.2015 - 12.2015

Broker

Lloyd's, Lime Street Insurance Brokers
01.2015 - 05.2015

Wholesale Broker / Underwriter

Lloyd's Broker, Marsh Ltd
06.2011 - 08.2014

Commercial Account Handler

CBG Insurance Group
06.2010 - 05.2011

Commercial Account Executive / Team Leader

Towergate Risk Solutions
06.2006 - 11.2009

Personal Lines Manager & Commercial Lines Account Handler

Tony McDonagh & Co Ltd
09.2004 - 10.2006

Sales Team Leader

The Star Food Company
11.2003 - 03.2004

Insurance Account Handler

Budget Insurance Services Ltd
11.2000 - 09.2003

Insurance Advisor

Topaz Insurance Services Ltd
07.1997 - 10.2000

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Louise Grace CharlesDue Diligence Consultant