Summary
Overview
Work history
Education
Skills
Timeline
Generic

Louise Wilson

Linlithgow,West Lothian

Summary

A deep technical expert in colleague engagement and Insight, specialising in dynamic and active listening. A proven leader and coach with a strong track record in strategic programme delivery and enterprise-wide management. Expert in partnering, consultancy, and providing subject matter expertise, leveraging deep technical and organisational knowledge. Skilled in ExCo/Board level reporting, digital translation, and facilitation. Adept at managing supplier engagement and budget control to drive successful outcomes. Committed to fostering innovation and excellence within teams while aligning with organisational goals.

Overview

6
6
years of professional experience
25
25
years of post-secondary education

Work history

Interim People Engagement & Insights Lead

NatWest Grpup
Gogarburn , Edinburgh
2025.09 - Current
  • Partnering with stakeholders based on deep technical and organisational knowledge and providing a service and level of care that exceeds expectations. Senior stakeholder management, including Board and ExCo engagement
  • Specialist cross-business consultancy, based on subject matter expertise: diagnosis, definition, design, delivery (and associated change management).
  • Subject matter expertise in primary research, quantitative and qualitative analysis, colleague insight, culture assessment, survey design / tooling, reward & performance frameworks, and strategic effectiveness
  • ExCo/Board‑level reporting, simplifying complexity for strategic decisions.
  • Digital translation, turning data and tools into actionable insight.
  • Communication, facilitation and presentation, enabling clear storytelling and influence
  • Scalable and volume delivery
  • Continuous improvement mindset and practice.
  • Strategic thinking and programme delivery supporting business priorities.
  • Systems thinking, spanning strategy, processes, technology, data, people, structures and culture
  • Project management, including governance and risk management
  • Supplier and budget management
  • Technology enablement, Data architecture and Strategy

Colleague Listening Lead

NatWest Group
Gogarburn , Edinburgh
2020.04 - 2025.09

Design and deliver the Group’s listening strategy using insights to shape franchise and function people plans and enhance the colleague experience. Develop simple, scalable listening channels, including census surveys, pulse surveys, virtual focus groups, and sentiment analysis powered by AI and natural language processing.

Education

MSc - Human Resource Management

Napier University
Edinburgh
2002.01 - 2023.06

BSc - Physiology

Edinburgh University
Edinburgh
1994.09 - 1998.06

Skills

  • Strong people Leader and coach
  • Partnering, consultancy & subject matter expertise with deep technical and organisational knowledge
  • Strategic thinking and programme delivery
  • ExCo/Board level reporting, digital translation & facilitation
  • Enterprise wide programme management, supplier engagement and budget control and management

Timeline

Interim People Engagement & Insights Lead

NatWest Grpup
2025.09 - Current

Colleague Listening Lead

NatWest Group
2020.04 - 2025.09

MSc - Human Resource Management

Napier University
2002.01 - 2023.06

BSc - Physiology

Edinburgh University
1994.09 - 1998.06
Louise Wilson