Summary
Overview
Work history
Education
Skills
Operating Systems
Interests
Timeline
Generic

LOUISE WHITTAKER

Newport,Gwent

Summary

Dynamic and motivated, professional with a proven record of generating and building trusted relationships, managing projects from concept to completion and coaching individuals to success. Skilled in demonstrating exceptional communication skills, and making critical decisions during challenges. Resourceful and Adaptable leader with an ability to work independently. Accomplished and goal orientated Sales and Marketing Manager, with over 10 years of achievement in both Sales and Administration with excellent people skills .

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work history

Conference and Events Hospitality Staff

Celtic Manor Resort
09.2022 - Current

Administrative Assistant Buyer- Temporary

RS Safety Solutions
02.2023 - 06.2023
  • Provide administrative support to local procurement and sourcing activities
  • Prepare and file specific Supply Chain documents, reports, performance indicators and correspondence
  • Process Supply Chain data, information and documentation
  • Create, distribute, manage and close purchase orders
  • Participate in Supply Chain-related audits
  • Identify opportunities and implement actions to continuously reduce wasted time, money and resources
  • Achieved high levels of customer satisfaction, liaising with suppliers to resolve service issues
  • Liaise with warehouse to identify and resolve stock discrepancies
  • Negotiate contracts and improve prices and terms with suppliers to make business savings
  • Build and manage supplier contact and maintained lasting relationships
  • Adhere to safety, health and environmental policies and procedures to safeguard staff and clients' well-being
  • Conduct in-depth research for new merchandise and suppliers
  • Promote positive team attitude and encouraged communication within team and customers
  • Contact suppliers to resolve price, quality and delivery issues.
  • Established internal relationships to identify areas for improvement
  • Liaise between suppliers and procurement department for accomplishing purchases

Conference and Events Administrator- Temporary

Celtic Manor Resort
09.2022 - 01.2023


  • Run and maintain the Business Centre and Keep it in showcase condition at all times
  • Ensure a personal attention that projects a courteous, friendly and efficient manner to all guests using the Business Centre
  • Provide secretarial services as required and accurately record and charge for all guest services
  • Deal with incoming calls from existing and potential guests with any inquiries, confidently promoting the services we offer
  • Manage the meeting rooms effectively using the work place booking systems, Delphi and Salesforce - monitoring rooms between meetings and periodically throughout the
  • Liaise with different departments for the best service and hospitality for clients' needs
  • Monitor and action emails relating to events, and proactively communicate details of the email to those it may concerns - Kitchen, Event Managers, Porters, Concierge, Front Desk, Hospitality Managers
  • Maintain stock levels for the breakout areas and stationery, placing orders and checking deliveries
  • Constantly communicate calendar changes to the Event Manager and Kitchen
  • Communicate with clients and guests to find out any allergies ahead of any events and inform chefs of all updates
  • Design and prepare Menus and dietary labels for every event, conference or meeting which would include liaising with the Kitchen and the client for specific detail
  • Design and create table plans as per clients' requirements
  • Create and update external and internal signage for all meetings and events
  • Provide a summary of the running and outcome of each event and arrange meetings with feed back to Managers of the relevant departments

Administrator

Taylor Power Environmental
05.2021 - 07.2022
  • Communicate with current clients and their needs day to day
  • Provide secretarial services as required and to ensure that the services advertised are constantly available
  • Update and maintain Director's calendar, ensuring any amendments are updated
  • Manage the business calendar, keeping it up to date and accessible to all who utilise it
  • Liaise with our overseas office in China and India
  • Arrange travel and accommodation for the Director and engineers
  • Deal with incoming calls from potential and existing clients and guests with any inquiries
  • Liaise with different departments for the best service for each client's needs
  • Chase Invoices not received and record onto Opera
  • Arrange payment for Invoices
  • Manage the system to record incoming and outgoing expenditure - invoices and expenses
  • Create and manage weekly trackers and reports for all departments with up to date information on expenditure, income, outstanding invoices and client information


Senior Land and Legal Advisor

Tai Calon
10.2019 - 05.2021
  • Blaenau Gwent
  • To ensure Right to Buy sales completed within legislative timescales
  • All non-property assets records are up to date
  • Ensure shop rents are paid when due
  • Take appropriate recovery action taken in line with approved procedures
  • Organise meetings with existing and potential tenant
  • Manage the relationships between both applicants and tenants with Tai Calon
  • Provide information and advice to customers and administer applications relating to the Right to Buy schemes ensuring compliance with all relevant legislation and good practice via telephone, email or face to face Organise valuations and surveys in relation to Right to Buys
  • Provide legal support for leasehold properties, shops and commercial premises and CPSE enquiries
  • Respond to requests for disposals of land and assets and ensure that these are made in accordance with the Company disposals policy
  • Provide full administration support, including instruction to solicitors, valuers, and surveyors, in respect of sales and disposals of Company properties and assets and obtain any appropriate internal and external consent
  • Respond to legal queries from staff, customers and third parties and act as a point of contact with Company and customer solicitors in respect of land law-based transactions
  • To support and administer internal leaseholder systems
  • To develop and maintain databases for land/property occupation and maintain filing archives as required
  • Handle complex enquiries and give assistance and information to tenants by telephone, at the customer service counter or at the homes of tenants
  • Raise and process invoices
  • Arrange appointments and assist with arranging meetings
  • Contribute to the development of service delivery in all areas of work, ensuring quality of service is maintained at all times

Call Monitor/Quality Assurance Senior Assessor, and Training Advisor

Woven- Scottish Power
Newport
03.2018 - 08.2019
  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurance standards
  • Evaluate adequacy of quality assurance standards
  • Devise sampling procedures and directions for recording and reporting quality data
  • Document internal audits and other quality assurance activities
  • Investigate customer complaints and non-conformance issues
  • Collect and compile statistical quality data and identify lead and low performance and feedback to Directors and client
  • Analyse data to identify areas for improvement in the quality system
  • Develop, recommend and monitor corrective and preventive actions
  • Prepare reports to communicate outcomes of quality activities
  • Identify training needs and organize training interventions to meet quality standards
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies

Sales Advisor

Woven- Laithwaites Wine
Newport
03.2018 - 03.2019

Manager of Sales and Communications

Glam Nightclub
Cardiff
01.2017 - 12.2017

Senior Bar Manager and VIP Personnel

Soda
Cardiff
01.2010 - 01.2017

Personal Assistant

National Statistics
Newport
02.2011 - 06.2014

Data Analyst

National Statistics
Newport
12.2008 - 02.2011

Education

Caerleon Comprehensive School
09.1999 - 06.2004

Crosskeys College
09.2004 - 06.2005

Crosskeys College
09.2005 - 06.2007

Skills

    Excellent customer service skills

    Data analytical processing

    Exceptional communicator via telephone, email and face to face

    Excellent negotiating skills

    High performer, driven by success, maintaining high levels of performance in every task

    Proactive; self-motivated, optimistic and persistent

    Proven ability to build rapport and maintain long lasting relationships

    Fluent IT skills, including Microsoft Office, with In-depth knowledge of Excel

    Excellent organisational skills with the ability to prioritise and multi-task

    Proven ability to work under pressure and exceed targets consistently

    Strong attention to detail, grammar accuracy and excellent documentation skills

Operating Systems

  

· Opera

· Delphi

· Salesforce

· SAP

· Microsoft Office

· Outlook

Interests

Travelling Swimming Networking Socialising Gym Yoga

Timeline

Administrative Assistant Buyer- Temporary

RS Safety Solutions
02.2023 - 06.2023

Conference and Events Hospitality Staff

Celtic Manor Resort
09.2022 - Current

Conference and Events Administrator- Temporary

Celtic Manor Resort
09.2022 - 01.2023

Administrator

Taylor Power Environmental
05.2021 - 07.2022

Senior Land and Legal Advisor

Tai Calon
10.2019 - 05.2021

Call Monitor/Quality Assurance Senior Assessor, and Training Advisor

Woven- Scottish Power
03.2018 - 08.2019

Sales Advisor

Woven- Laithwaites Wine
03.2018 - 03.2019

Manager of Sales and Communications

Glam Nightclub
01.2017 - 12.2017

Personal Assistant

National Statistics
02.2011 - 06.2014

Senior Bar Manager and VIP Personnel

Soda
01.2010 - 01.2017

Data Analyst

National Statistics
12.2008 - 02.2011

Crosskeys College
09.2005 - 06.2007

Crosskeys College
09.2004 - 06.2005

Caerleon Comprehensive School
09.1999 - 06.2004

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LOUISE WHITTAKER