Louise Watt

I work as part of the Shared Services – People Services Function, responsible for managing a team of On-boarding Administrators, On-Boarding Team Leaders, apprentices and Administration support , ensuring excellence in operational delivery and performance in the recruitment process.

I additionally have sole responsibility for apprentices on rotation within the team managing key behaviours , providing inclusive learning support , and working closely with the skills coaches to ensure capabilities are met .

My key focus for the On-boarding team is to create a positive experience where our new and existing/Internal employees feel informed and prepared for their transition either into the business or into a new team/role.

I'm currently responsible for the On-boarding activity along with the co ordination of business administration tasks for experienced hires within the Submarines and Weapons Sectors.

My duties include-:

• Leading, managing , coaching/mentoring and developing a team of Onboarding Professionals , Administrative support & Apprentices.
• Supporting the day-to-day co-ordination of teams' workflow activities in line with timescales.
• Building and developing effective and collaborative relationships with colleagues and Stakeholders (All levels) (internal and external).
• Conducting performance evaluations to identify improvements , carrying out 'Quarterly reviews 'ensuring regular development conversations take place to support career aspirations & goal progress , collaborating on resource plans for the team to meet recruitment demands of the businesses and the resourcing and interviewing for the team.
• Ensuring that all aspects of the On-boarding services are aligned and develop a standard and consistent approach to service delivery.
• Attend regular service review meetings with both internal and external stakeholders. Connecting with various internal teams within BAE, such as Security, Occupational Health Legal and HR.
• Regular analysis of candidates currently in the process through Internal systems and Excel reports, to ensure all administrative tasks such as raising of contractual documentation, Pre-employment checks and other key timeframes for on-boarding activities meet SLA's to ensure deadlines and targets are worked towards.
• Optimising the On-boarding services , through the review of existing working practices and processes, identifying and recommending areas for improvement.
• Implementing improvements to the service we provide from initiation to conclusion. (Project Management)
• Managing hours of work, attrition, annual leave & attendance within the team.
• Investigating and responding to feedback, ensuring all corrective actions are identified and implemented, prioritising where required.
• Applied positive customer service approach to increase satisfaction levels.
• Using Visual Management to drive improvements for current and wider team .
• Supporting the Education Team and working together to successfully deliver the Movement to Work Programmes.

Manage & Maintain the CSE Group function to maximise support of the commercial teams in driving customer retention and revenue growth. Through the function, provide an excellent standard of post sales customer service ensuring all customer expectations both internal and external are exceeded. Manage team workflows ensuring tasks are assigned , completed within expected time frames.

Core Responsibilities

• Commercial and internal customer print and digital campaign delivery.
• Function KPI's in support of customer retention, reviews, satisfaction, clean data and opportunities to increase customer spend.
• Supporting best practice through all business systems, both JPI internal and external business partners.
• Work collaboratively with all commercial teams to deliver excellent customer service, leading to high value, new and repeat business.
• Ensure CSE teams adhere to JPI media policy and procedure guidelines, in all areas including Health and Safety.
• Employee Development both Product related and to increase productivity
• Support and delivery of business pilots as and when required for successful development of JPI internal systems and process.
• Driving advanced digital knowledge, capability and Google accreditation.
• Driving efficiency and best practice in all areas.
• Develop and increase CSE team skill set and capability in all commercial areas, carry out PDR'S, create improvement plans and identify key achievers for further development and possible advancement.
• Set personal and team objectives to support JPI Media's Vision
• Create and deliver training in all identified competency areas
• Manage the day to day function of the team including annual leave, smart holidays, & working hours.

Leading a sales team to achieve and exceed budgeted revenues through multi- media channels with a Sales Management Engagement approach

Core Responsibilities

· Managed, coached, and appraised staff.

· Set challenging, achievable targets and effectively managed performance against them.

· Developed a team which maximised, recognised and rewarded the contribution of Individuals.

· Strived for operational efficiency whilst providing excellent service to the customer leading to high value repeat business.

· Maintained, developed and enhanced customer relationships with advertisers through open and consistent communication and delivery of product solutions which added value to the customer's business.

· Maintained close relationships with Key account customers, and local business and community contacts.

· Adhered to Johnston Press policy and procedure guidelines, in all areas including Health and Safety.

Developed an existing base of customers in a defined geographical area, provided marketing solutions . Identified and developed new and lapsed customers.

Core Responsibilities

• Presented a portfolio of products that meet the customers' business needs and long term objectives. Met and exceeded revenue and booking targets and KPI performance areas.
• Effective appointment making, optimising contact and performance with an activity expectation .
• Effectively pre call planned utilising the appropriate marketing support
• Worked alongside the editorial teams to identify high value opportunities and bespoke commercial ideas relevant to the local markets.
• Educated customers on new products and propositions that enhanced their business performance and increase revenue.
• Delivered growth within existing customer base
• Supported a culture where the focus was on delivering exceptional customer experiences that built long term profitable relationships.

• Promoted a portfolio of multimedia advertising solutions that fit the customer's needs.
• Proactively developed new business opportunities, through effective lead management and conversion.
• Met and exceeded revenue and sales targets, achieving KPI's in all areas.

· Switchboard & Reception Duties

· Welcomed & Directed visitors into the building

· Placed both private and family notices

· Newsagent/Invoice Payments

· Incoming and outgoing Post

• Provided Administration support to the Classified Sales Team
• General Administration duties
• Managed the departments annual leave schedules
• Incoming & outgoing Post