Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
AssistantManager

Louise Walker

Alfreton,Derbyshire

Summary

Dedicated professional with a strong work ethic and exceptional communication skills. Demonstrates a positive attitude, tact, and diplomacy in all interactions. Proven ability to manage time effectively and work independently while maintaining reliable attendance. Committed to confidentiality and compliance with instructions, ensuring a professional demeanour at all times. Proactive and punctual, consistently delivering high-quality customer service.

Overview

41
41
years of professional experience
7
7
years of post-secondary education

Work history

Self Employed Cleaner

self employed
Alfreton , Derbyshire
04.2011 - Current
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Vacuumed carpeted areas and mopped hard floors.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Polished glass, mirrors and metal items to attractive shine.
  • Emptied and cleaned trash cans following procedures.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • Followed health and safety standards governing correct use of chemicals.
  • Spot cleaned and sanitised high-touch areas.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Reported breakages to supervisor.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.
  • Communicated well with team across multiple locations.
  • Adhered to health and safety regulations to maintain safe environment for customers.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Secured premises at end of shift, ensuring safety of all areas.
  • Correctly used colour-coded equipment.
  • Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
  • Achieved spotless results within working timeframes to meet client needs.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
  • Cleared dust and debris from building sites.
  • Monitored cleaning supplies and ordered more when necessary.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Washed kitchen napkins, floor rugs and dusters.
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Sanitised communal touchpoints for optimum worker and visitor health and wellness.
  • Deep cleaned carpets using steam cleaner.
  • Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.
  • Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Made beds and changed sheets and pillow cases to hotel standards.
  • Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
  • Utilised eco-friendly products to maintain a safe, chemical-free environment.
  • Conducted thorough venue inspections to accurately identify cleaning needs.
  • Promoted good maintenance habits amongst team members through regular training sessions.
  • Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
  • Adhered to daily kitchen cleaning checklist and rotated stock to maintain freshness.
  • Implemented sanitation procedures with industrial cleaning equipment in factory settings.
  • Coordinated and performed [Number] cleaning jobs per day.
  • Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
  • Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
  • Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
  • Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
  • Supported with laundry requests following customer specifications.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Improved efficiency and productivity by acquiring new skills.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Care assistant

MGB Care Services
Tibshelf, Derbyshire
01.1999 - 09.2007
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Respected privacy and dignity of each resident during provision of care services.
  • Assisted in daily living activities for enhanced patient comfort.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Positioned, lifted and transported patients with limited mobility.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Monitored client health conditions and reported immediate issues to manager.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Submitted reports to manager regarding status of client.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Collaborated with healthcare team for effective patient care delivery.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Monitored vital signs of patients for early detection of health complications.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Aid in mobility exercises which resulted in improved physical strength among elderly residents.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
  • Updated families regularly on patient progress and treatment plan changes.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Assembled and dismantled equipment required by healthcare professionals.
  • Organised recreational activities for improved social interaction amongst residents.
  • Helped design and update treatment plans based on progress and health developments.
  • Massaged patient tissue and delivered other non-pharmacological pain relief.

Private nanny

Mrs Cath Walker
Ashover, Derbyshire
01.1989 - 01.1991
  • Maintained cleanliness of children's areas for a healthy living environment.
  • Communicated regularly with parents about daily activities and behaviours observed-maintaining transparency in care provided.
  • Ensured child safety by monitoring their activities and whereabouts at all times.
  • Transported children safely to various appointments and engagements.
  • Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
  • Supervised children's play at home and in external settings, ensuring their physical safety at all times.
  • Prepared nutritious meals for improved health.
  • Sparked creativity and imagination by helping children discover new things through play.
  • Engaged children in stimulating learning-based activities and games.
  • Developed strong bonds with children through compassionate verbal and physical interaction.
  • Upheld reliable routines to minimise children's stress and anxiety.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.
  • Administered medicine following parents' directions, and cared for children in case of illness or injury.
  • Promoted good behaviour through positive reinforcement strategies.
  • Administered medication as directed by parents, ensuring proper health management.
  • Managed children's schedules to ensure timely attendance at school and extracurricular activities.
  • Developed positive, trusting relationships with groups of young children.
  • Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
  • Performed cleaning, washing, ironing and laundry to maintain home order.
  • Role-modelled desired behaviours, habits and actions.
  • Assisted children with personal hygiene tasks for improved health and cleanliness standards.
  • Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
  • Supported childhood development with educational games and outdoor activities.
  • Established effective after-school routine by preparing meals in advance, maximising time for play and homework.
  • Performed day-to-day errands during school hours, including shopping, cleaning and laundry, to flexibly cater to parents' needs.
  • Managed challenging behaviours calmly, promoting emotional maturity in children.
  • Created fun learning environment using arts and crafts, aiding cognitive growth.
  • Read stories and lead activities to help children build foundational learning skills.
  • Maintained secure, child-friendly environments with engaging activities and outdoor play.
  • Handled emergencies efficiently under pressure-prioritising child safety above all else.
  • Dropped off and picked up children from school, driving safely and arriving on time.
  • Arranged for entertainment and games to provide downtime between learning activities.
  • Promoted social skills such as excellent manners and sharing to encourage polite, well-rounded attitudes in children.
  • Disciplined children when necessary, following parents guidelines.
  • Encouraged children to express themselves confidently by cultivating safe, stimulating environments.
  • Transported children to and from school in line with set schedule.
  • Maintained records of children's daily activities, meals and medications administered.
  • Assisted in light housework and laundry to reduce parents' workload.
  • Prepared healthy and nutritious meals to specific dietary requirements.
  • Developed strong rapport with the children, fostering a trusting relationship.
  • Provided first aid treatment to minor injuries, ensuring quick recovery.
  • Coordinated children's movements between school property and off-site activities.
  • Created and maintained welcoming, safe and tidy space to promote children's development.
  • Taught children safe behaviour while crossing streets, using climbing frames and cycling.
  • Disciplined children appropriately, upholding established rules of behaviour.

Shop assistant

Mick Titley
Matlock, Derbyshire
01.1985 - 12.1988
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Managed stock levels on shop floor for continuous product availability.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Completed opening and closing duties in line with established schedule.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Collaborated effectively with team members during busy periods.
  • Delivered personalised customer service with a smile to promote return custom.
  • Handled queries regarding products, providing detailed information as necessary.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Collaborated effectively with team members, fostering a positive work environment.
  • Followed baker's instructions, multitasking to complete tasks in target timeframes.
  • Rotated prepared bakery items to maintain appetising, visually appealing displays.
  • Collected payments and provided receipts for customers.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Organised displays to promote inventory and encourage customer purchases.
  • Monitored expiry dates and used ingredients accordingly.
  • Performed daily opening and closing functions such as stock counting, cashing up and securing bakery premises.
  • Accepted card, cash and cheque payments in POS register system.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Boosted product sales by offering selection guidance to customers.
  • Carried out active selling from initial customer greeting.
  • Built rapport with new and existing customers to boost client retention.
  • Delivered outstanding customer service to improve word-of-mouth recommendations.
  • Inspected products for damages and expiry dates before processing refunds.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Totalled bills using maths skills and maintained accurate till count.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Answered questions and advised customers regarding flavors and selections.
  • Demonstrated product usage and features to customers.
  • Weighed, boxed and wrapped bakery products.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Operated cash register and handled cash, credit card and check transactions.
  • Evaluated display and appearance of goods to maintain aesthetics.
  • Escalated complex complaints to managers for assistance.
  • Prepared invoices for customers with large orders or special sales types.
  • Helped maintain bakery displays, enhancing store aesthetics.
  • Assisted in inventory management to prevent overstocking or understocking.
  • Assisted customers with enquiries about products, improving overall shopping experience.
  • Maintained a clean and hygienic work environment for health safety.
  • Adhered strictly to food hygiene rules and regulations during all tasks.
  • Demonstrated excellent product knowledge to boost sales.
  • Managed bread slicing machine safely and efficiently for customer convenience.
  • Ensured customer satisfaction by providing exceptional service.
  • Aided with baking tasks as needed to meet demand.
  • Communicated effectively with kitchen staff to ensure smooth operations.
  • Packaged baked goods carefully for optimal presentation and transport.
  • Handled cash transactions accurately, ensuring financial integrity of the till.
  • Provided friendly, engaging customer service with a smile.
  • Prepared special orders for custom cakes and pastries to customer specifications.

School cleaner

Matlock County Council
Matlock, Derbyshire
01.1984 - 07.1984
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Ensured cleanliness by regularly sweeping and mopping school corridors.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Vacuumed carpeted areas and mopped hard floors.
  • Correctly used colour-coded equipment.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Kept premises tidy to enhance students' learning experience.
  • Followed health and safety standards governing correct use of chemicals.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • Polished glass, mirrors and metal items to attractive shine.
  • Mopped and polished [Number]+ corridors and classrooms.

Education

NVQ Level 3 - Social Care

NVQ Assessment

GCSEs -

CSE
09.1978 - 09.1983

Certificate of Higher Education - Hairdressing

City & Guilds of London Institute
09.1983 - 09.1985

Skills

  • Customer service orientated
  • Strong initiative
  • Positive attitude
  • Respect for confidentiality
  • Compliant with instructions
  • Reliable attendance
  • Tact and diplomacy
  • Professional demeanour
  • Works well independently
  • Time management
  • Exceptional communicator
  • Strong work ethic
  • Proactive
  • Punctual

Affiliations

  • Botany
  • Nature
  • Gardening
  • Bird Watching
  • Clay Modelling

Timeline

Self Employed Cleaner

self employed
04.2011 - Current

Care assistant

MGB Care Services
01.1999 - 09.2007

Private nanny

Mrs Cath Walker
01.1989 - 01.1991

Shop assistant

Mick Titley
01.1985 - 12.1988

School cleaner

Matlock County Council
01.1984 - 07.1984

Certificate of Higher Education - Hairdressing

City & Guilds of London Institute
09.1983 - 09.1985

GCSEs -

CSE
09.1978 - 09.1983

NVQ Level 3 - Social Care

NVQ Assessment

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