Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Walker

Kinglassie,Fife

Summary

Experienced in handling evictions, benefits administration, and providing benefit advice. Proficient in financial reporting, rent payment processing, and service charge administration. Demonstrates empathetic leadership, initiative-taking, active listening, and patience. Skilled in rent collection with a focus on delivering exceptional service and support.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work History

Senior Customer Accounts Advisor

Kingdom Housing Association Ltd
Glenrothes, Fife
10.2023 - Current
  • Helped tenants devise repayment plans to reduce rent arrears
  • Maximised rental income by monitoring and managing rental arrears history in Rubixx
  • Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved.
  • Assisted in the minimising of rent arrears and former tenant debt/sub account debt.
  • Liaised closely with external agencies such as local authorities and housing departments, providing comprehensive support for individuals in need.
  • Developed annual budgets and forecasted expenses and revenue.
  • Led team of 5, providing direction and day-to-day line management.
  • Worked closely with upper management to align frontline strategies with overall business goals.
  • Ensured timely filing of all court-related documents, avoiding delays in proceedings.
  • Offered guidance on housing benefits & Universal credit applications
  • Worked with external agencies to address clients' housing and financial challenges.

Customers Accounts Officer

Kingdom Housing Association
Glenrothes, Fife
07.2004 - 10.2023
  • Assisted clients in accessing local welfare benefits, housing benefits and Universal credit
  • Improved payment culture in rent collection.
  • Monitored rent collection efforts for consistent revenue streams.
  • Handled rent collection to ensure timely payments.
  • Provided outstanding customer service.
  • Trained staff to enhance skills.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Received and checked financial statements and reconciled related accounts.
  • Processed accounts for payment posting.
  • Collected payments from clients, ensuring timely revenue collection for the company.

Admin Assistant

Kingdom Housing Association
Glenrothes, Fife
07.2002 - 07.2004
  • Sorted and organised different types of information by document type, personnel or location.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Received and checked financial statements and reconciled related accounts.
  • Processed accounts for payment posting.
  • Collected payments from clients, ensuring timely revenue collection for the company.

Education

Certificate of Higher Education - Accountancy

Adam Smih College
Kirkcaldy
07.2002 - 07.2004

Skills

  • Evictions handling
  • Benefits administration
  • Benefit advice provision
  • Financial reporting
  • Rent payment processing
  • Empathetic leadership
  • Service charge administration
  • Initiative taking
  • Active listening
  • Patience
  • Rent collection

Timeline

Senior Customer Accounts Advisor

Kingdom Housing Association Ltd
10.2023 - Current

Customers Accounts Officer

Kingdom Housing Association
07.2004 - 10.2023

Admin Assistant

Kingdom Housing Association
07.2002 - 07.2004

Certificate of Higher Education - Accountancy

Adam Smih College
07.2002 - 07.2004

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Louise Walker