Louise Vallen
London,ENG
Summary
Senior commercial professional with extensive HMRC knowledge and expertise in financial administration. Demonstrates exceptional data accuracy and record management, ensuring high-volume delivery and operations oversight. Proven ability in client relationship management, stakeholder engagement, and business development. Multilingual communication skills enhance adaptability and problem-solving capabilities. Strong written and verbal communication, coupled with confidentiality and discretion, supports effective professional interactions to deliver strong business outcomes.
Overview
5
5
years of post-secondary education
29
29
years of professional experience
Work history
Senior Tax Specialist
ALC Group Ltd
City of London
2021.09 - 2026.09
- Managing operational delivery for over 600 corporate and private clients at boutique tax advisory
- Handling up to 5 cases a day, balancing high-volume caseload and maintaining six-figure revenue from bespoke tax services delivered
- Acting as the main commercial point of contact preparing tax return provisions and disclosures, including self-assessment for individual taxpayers
- Proactively tracking tax, invoicing and budget information accurately using QuickBooks
- Liaising with HMRC, keeping a pulse on current tax legislation and proposed developments to align positive outcomes for the business
- Resolving tax disputes as a subject-matter expert, ensuring full compliance alongside tax officials
- Assessing accounts and accounting systems in cases of insolvency, bankruptcy, or alleged criminal activity
- Simplifying complex tax matters for clients, using technical and financial expertise
- Identifying potential tax credits and savings for client benefit
- Resolving invoice coding and tracking recurring expenses for accrual entry
- Responding to HMRC inquiries promptly, minimising liability for any late penalties or fines for clients
Director
Founder
London
2008.09 - 2021.08
- Built and led a successful translation and interpreting business, specialising in financial and legal matters
- Executed over 100,000 high-quality document translations across diverse sectors, enhancing client satisfaction and trust
- Developed a strong referral network of over 30,000 clients and strategic partnerships to ensure steady business growth
- Provided advisory support to clients, adapting services for legal, financial and public sector needs
- Maintained accuracy and cultural sensitivity in live interpretation settings
- Handled confidential information with professionalism and care in sensitive environments
- Nurtured long-term client relationships through empathetic and attentive service delivery, resulting in increased client loyalty
- Left to pursue an interest in tax advisory services
Business Owner
Goldenhands Cleaning Service
London
1998.01 - 2002.11
- Managed and scaled a domestic cleaning company to six-figure annual turnover
- Recruited and led 18 members of staff, setting clear service standards daily
- Built marketing approaches that raised customer acquisition by 26% in Year 1
- Converted 10,000+ leads into repeat customers through prompt, targeted outreach
- Designed promotional offers to improve satisfaction and strengthen customer retention
- Booked client accounts and directed daily job scheduling and task handovers
- Reviewed local market data to refine service options and stay competitive
Education
Bachelor of Science - Biomedical Science
University of Westminster
London 2003.09 - 2007.05
NVQ Level 1 - Business Administration
Networks Projects Training Ltd
London 2001.08 - 2002.08
Skills
- HMRC knowledge
- Financial administration
- Data accuracy and record management
- High-volume delivery
- Operations oversight
- Client relationship management
- Stakeholder engagement
- Business development
- Multilingual communication
- Adaptability and problem solving
- Written and verbal communication
- Confidentiality and discretion
Timeline
Senior Tax Specialist
ALC Group Ltd
2021.09 - 2026.09
Director
Founder
2008.09 - 2021.08
Bachelor of Science - Biomedical Science
University of Westminster
2003.09 - 2007.05
NVQ Level 1 - Business Administration
Networks Projects Training Ltd
2001.08 - 2002.08
Business Owner
Goldenhands Cleaning Service
1998.01 - 2002.11