Louise Thornton

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed team communications and information for meetings.
• Resolved problems, improved operations and provided exceptional service.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained excellent attendance record, consistently arriving to work on time.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

I have been fortunate to work in some incredible positions and locations throughout my career.

I have served operationally in Northern Ireland, Iraq, Afghanistan and Cyprus.

I have worked as the Visiting Warrant Officer at 4th Infantry Brigade Catterick, advising units on policy and technical aspects of our trade and conducting annual assurance visits to 12 Units (and pre assessment visits yearly).

The Executive Warrant Officer in CGS/DCGS and Brigadier Army Staff Department in Andover.

Regimental Warrant Officer with the Queens’ Royal Lancers in Catterick.

Responsible for Public Funds and management of the Finance Team at the Army Foundation College Harrogate.

PA to the Military Advisory to the UK Mission to the UN in New York.

Various SNCO and JNCO roles with management responsibilities with both military and civilian teams.

I was also extremely fortunate to be able to represent our Country and Armed Forces during a 3 month exchange with the Australian Army. Working with an Educator, responsible for ensuring personnel were prepared for their promotion courses and they were suitable qualified before loading them onto the relevant promotion courses.

Senior Soldier of the SPS Branch. Responsible for ensuring communication within the Branch was improved and modernised due to increased opportunities to use social media and digital communication.

I was responsible for briefing new soldiers and officers who had joined the Branch, ensuring that they understood the Branch Ethos and opportunities that the Branch offers our people (careers, sporting and adventure training opportunities). I also briefed promotion course on our Ethos, Leadership and Values & Standards. I pride myself in holding the highest of values and standards and believe that the Senior Soldier position is the Bastion of V&S.

I was the voice of our soldiers, responsible for back briefing the Colonel and Head of Profession (1*) with any issues, concerns and positive feedback as well as acting as their representative when briefing our soldiers with updates.

I was responsible for organising two Regimental dinners and Seminars per year, due to the pandemic these were held virtually and improved our reach.

During my tenure I introduced peer forums/support groups for our soldiers (Juniors, Seniors and Warrant Officers) so they have safe spaces to collaborate and support each other, without feeling that they are “asking a silly question” or bothering their Chain of Command.

• Responded to customer requests for products, services and dealt with any complaints professionally and promptly.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responsible for liaising with the magazine/brochure sales Team, product suppliers, factory operatives and logistics team ensuring that they were all aware of the product order and delivery schedule.
• I was responsible for the whole product, from the order being taken to it being delivered to distribution warehouses. The factory worked 24/7 so it was important that I communicated clearly, effectively and precisely, both with the customer and production teams. Our customers had very tight deadlines from finalising the editorial to the printed product being delivered. My accounts included Hello Magazine (when printed in the UK usually for Royal events), The Sunday Tines Magazine, The Saturday Telegraph Magazine, Boots Christmas Catalogue, various clothing catalogues and holiday brochures.

• Taught children to organize toys, wash hands and share by leading by example.
• Planned and guided age-appropriate tasks like reading, crafts and baking.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Developed bilingual abilities in English/French through immersive conversation and activities.
• Assisted with housework such as laundry and cooking.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Met with parents about daily activities, positive developments and issues.
• Kept children's areas neat and clean.
• Maintained effective schedule balance between rest periods, active play and instruction.
• Encouraged children to be understanding and patient with others.
• Engaged with children on individual basis to build positive relationships.
• Promoted language development skills through reading and storytelling.
• Provided developmentally appropriate activities for children.
• Transported children to and from school, medical appointments and extra-curricular activities.
• Regularly traveled with family to help with vacation activities and childcare.
• Supervised children engaged in physical activity, learning and social skills with peers.