Summary
Overview
Work History
Education
Skills
Work experience
Timeline
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Louise Thomson

Muir of Ord

Summary


Driven student seeks opportunity to capitalise on accounting knowledge and understanding with trainee position. Communicates and collaborates well for helpful staff and customer support. Learns quickly, building required skills and competencies to achieve task demands.

Overview

4
4
years of professional experience

Work History

Retail worker

The Cooperative
Muir Of Ord
07.2022 - Current
  • Collaborated with team members to meet daily sales targets, enhancing store performance.
  • Followed company policies and guidelines strictly maintaining standards of operation.
  • Handled returns or exchanges professionally maintaining high level of customer satisfaction.
  • Offered personalised service to each shopper, driving repeat business.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Managed daily administration process associated with sales, stock control and deliveries, ensuring all orders were progressed on time.
  • Maximised operational efficiencies by completing a variety of tasks simultaneously, including staff training, restocking, assisting customers and processing transactions.
  • Maintained accurate records to track cash handling activities.
  • Organised displays to promote inventory and encourage customer purchases.
  • Totalled bills using maths skills and maintained accurate till count.
  • Ability to analyse situations and make sound judgments.

Front of house team member

The Muir Hub
Muir Of Ord
03.2021 - 10.2021
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Managed cash transactions accurately, ensuring accurate financial records.

Education

Bachelor degree - Law

Glasgow Caledonian University
Glasgow
08.2023

Skills

  • Time management expertise
  • Retail software usage
  • Returns and refunds processing
  • Cash handling experience
  • Inventory management awareness
  • Relationship building with customers
  • Practical numeracy
  • Ability to build relationships
  • Stock replenishment methods
  • Front-of-house customer care
  • Conflict Resolution
  • Outgoing and enthusiastic
  • Proficient in Microsoft Office
  • Ability to work to deadline
  • Computer literate

Work experience

Voluntary work experience with John Maccoll at Craig Wood solicitors.

Timeline

Retail worker

The Cooperative
07.2022 - Current

Front of house team member

The Muir Hub
03.2021 - 10.2021

Bachelor degree - Law

Glasgow Caledonian University

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Louise Thomson