Summary
Overview
Work History
Education
Skills
Professional Summary.
References
Timeline
Generic

Louise Thompson

East Peckham, Kent,Kent

Summary

Accomplished administrative professional with extensive expertise in administrative support, data entry, and scheduling coordination. Demonstrates strong communication skills and proficiency in multitasking, ensuring efficient office operations. Adept at handling confidentiality and conflict mediation, with a thorough understanding of filing systems and case management. Committed to delivering exceptional customer service and maintaining high standards of confidentiality assurance. Career goal: To leverage administrative skills in a dynamic organisation to enhance operational efficiency.

Offering strong organisational and multitasking skills, coupled with keen eye for detail and ability to learn quickly. Knowledgeable about basic administrative tasks, including data entry, scheduling, and customer service. Ready to use and develop communication, teamwork, and time management skills in any role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work History

Administration clerk

NHS
Pembury, Kent
05.2024 - Current
  • Handled sensitive information with discretion, fostering trust amongst colleagues.
  • Facilitated effective communication between departments with regular updates and reports.
  • Streamlined invoice processing to reduce payment delays.
  • Improved office efficiency by analysing and optimising administrative procedures.
  • Maintained accurate records, ensuring accountability and transparency in transactions.
  • Enhanced customer service with clear, concise communication.
  • Delivered excellent customer service through phone and email correspondence.
  • Supported other staff members to improve team performance.
  • Drafted professional correspondence to maintain positive relationships with clients.
  • Responded promptly to phone and email inquiries.
  • Conducted thorough data entry tasks, maintaining accuracy in information management systems.
  • Organised and maintained filing systems for accessibility and orderliness.
  • Worked with colleagues to streamline administrative processes and improve workflow.
  • Resolved office-related issues, fostering positive work atmosphere.
  • Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
  • Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
  • Examined, scanned and input documents in software system.

Pre school Room Leader and 3rd in charge.

Little Rascals
Tunbridge Wells , Kent
04.2023 - 11.2023
  • Enhanced children's learning experience by implementing creative play and interactive activities.
  • Dealt effectively with behavioural issues, resulting in a harmonious environment.
  • Maintained high standards of cleanliness in all areas utilised by children.
  • Created engaging learning resources for use within the setting.
  • Implemented age-appropriate activities for cognitive development enhancement.
  • Led daily routines, ensuring smooth transitions between activities for minimal disruption.
  • Assisted in planning and organising special events such as summer fairs or holiday parties.
  • Developed child-centred programmes, promoting social and intellectual growth.
  • Participated actively in staff meetings, contributing valuable insights and suggestions.
  • Provided support and guidance to less experienced members of staff.
  • Fostered strong relationships with parents for improved communication and understanding.
  • Interacted positively with children at all times, fostering trust and respect.
  • Coordinated with other Room Leaders to share best practices and strategies.
  • Promoted an inclusive atmosphere where every child felt valued and accepted.

Inhouse Policy trainer

Broughton
Sevenoaks, Kent
01.2023 - 04.2023
  • Facilitated open discussions during sessions, encouraged active participation from attendees.
  • Streamlined onboarding process for new hires by designing a robust orientation programme.
  • Tailored training modules for improved staff productivity.
  • Prepared detailed training materials, ensured ease of understanding for all participants.
  • Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
  • Evaluated staff performance post-training; provided constructive feedback accordingly.
  • Brought about positive change in employee attitudes towards continual professional development.
  • Analysed training needs to determine learning styles and skills shortages.

Preschool Room lead and Third in Charge

Green Cave
Tunbridge Wells, Kent
09.2022 - 01.2023
  • Addressed customer complaints, enhancing client satisfaction.
  • Established positive relationships with clients through excellent communication skills.
  • Managed day-to-day operations for smooth company workflow.
  • Participated in regular meetings with senior management, providing valuable input into decision making process..
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Handled difficult situations calmly, maintaining professional environment at all times.
  • Enabled accurate assessment of children's progress by providing staff support and guidance in relation to EYFS framework.
  • Maintained detailed records of each child's developmentally milestones as per EYFS guidelines.
  • Planned and delivered engaging quality curriculum to classes of up to 20 children in line with EYFS framework.
  • Adhered strictly to EYFS curriculum guidelines whilst preparing teaching materials.
  • Designed curriculum in line with EYFS standards, promoting holistic development of children.
  • Observed, planned and evaluated child development to EYFS learning standards.
  • Employed working knowledge of Early Years Foundation Stage EYFS framework to enhance learning.
  • Facilitated Early Years Foundation Stage (EYFS) learning and play.
  • Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.

Baby and Toddler room leader

Busy Bees
Sevenoaks, Kent
03.2022 - 12.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Led daily routines, ensuring smooth transitions between activities for minimal disruption.
  • Assisted in planning and organising special events such as summer fairs or holiday parties.
  • Provided support and guidance to less experienced members of staff.
  • Participated actively in staff meetings, contributing valuable insights and suggestions.
  • Managed team of staff to ensure effective running of the room.
  • Implemented age-appropriate activities for cognitive development enhancement.
  • Facilitated regular parent-teacher meetings, updating on child's progress and any concerns.
  • Coordinated with other Room Leaders to share best practices and strategies.
  • Enhanced children's learning experience by implementing creative play and interactive activities.
  • Promoted compliance with EYFS curriculum requirements and integration of British values in learning and play.
  • Led observations and assessments of learning and development of 15 children termly.
  • Acted as first point of contact to discuss care and education for 15 children by liaising with parents and senior management.

Early years teacher

Trillium Montessori House
Paddock Wood, Kent
08.2020 - 09.2021
  • Prepared students for primary school transition by developing foundational skills.
  • Improved communication skills through interactive group discussions.
  • Designed and decorated classroom, creating an inspiring learning atmosphere.
  • Fostered a nurturing environment with interactive storytelling sessions.
  • Employed engaging teaching methods to stimulate interest in learning.
  • Promoted inclusivity and diversity through lessons on various cultures and traditions.
  • Adopted multi-sensory teaching strategies, enhancing comprehension of abstract concepts.
  • Enhanced children's creativity by implementing innovative arts and crafts activities.

Early years educator

Barnies
Paddock Wood, Kent
02.2018 - 08.2020
  • Encouraged creativity among students through arts-based projects and tasks.
  • Conducted regular parent-teacher meetings to discuss pupil progress and concerns.
  • Developed children's social skills through group play and interaction.
  • Maintained comprehensive records of each child's academic progress and behavioural patterns.
  • Improved numeracy skills amongst students by introducing practical maths exercises into daily routine.
  • Facilitated holistic child development, creating an inclusive learning environment for all pupils.
  • Boosted the physical development of children by incorporating fun, active learning experiences.

Education

Diploma Level 3 - Early Years Education

Quest Training
Kent
08.2019 - 06.2020

Functional Skills Level 2 -

Quest
Paddock Wood, Kent
10.2019 - 10.2020

Level 2 Employment Responsibilities -

Quest
Paddock Wood, Kent
10.2019 - 10.2020

NVQ Level 2 - Customer Service.

Lloyd's TSB
Kent
12.2001 - 12.2002

GCSEs - Sociology

Godalming Collage
Godalming, Surrey
09.1996 - 07.1997

GCSEs -

Rodborough School
09.1991 - 07.1996

Skills

  • Knowledge of administrative procedures
  • Confidentiality assurance
  • Filing systems knowledge
  • Decision-Making prowess
  • Familiarity with office equipment
  • Administrative support excellence
  • Data Entry
  • Scheduling coordination
  • Strong communication
  • Customer service experience
  • Filing and paper management
  • Conflict mediation
  • Multitasking proficiency
  • Confidentiality handling
  • Telephone mannerisms
  • Case Management

Professional Summary.

I have worked in many different sectors and truly enjoy a role where I can make a difference to people I meet. I have had a change of career direction moving back into Customer Service within the NHS, which I enjoy very much and look forward to any challenges that come my way. Always treating everyone I meet with respect and always treat people how I would like to be treated.

References

References available upon request.

Timeline

Administration clerk

NHS
05.2024 - Current

Pre school Room Leader and 3rd in charge.

Little Rascals
04.2023 - 11.2023

Inhouse Policy trainer

Broughton
01.2023 - 04.2023

Preschool Room lead and Third in Charge

Green Cave
09.2022 - 01.2023

Baby and Toddler room leader

Busy Bees
03.2022 - 12.2022

Early years teacher

Trillium Montessori House
08.2020 - 09.2021

Functional Skills Level 2 -

Quest
10.2019 - 10.2020

Level 2 Employment Responsibilities -

Quest
10.2019 - 10.2020

Diploma Level 3 - Early Years Education

Quest Training
08.2019 - 06.2020

Early years educator

Barnies
02.2018 - 08.2020

NVQ Level 2 - Customer Service.

Lloyd's TSB
12.2001 - 12.2002

GCSEs - Sociology

Godalming Collage
09.1996 - 07.1997

GCSEs -

Rodborough School
09.1991 - 07.1996

Similar Profiles

CREATE PROFILE
Louise Thompson