Louise-Therese Kotto Karelle
SPECIALIST PARTNER SETTLEMENT
Bonamoussadi,CASHIER
Summary
Results-driven professional with expertise in Microsoft Word and Excel. Strong attention to detail and effective time management ensure confidentiality and professionalism in office settings. Committed to ethical standards and agile task execution, fostering respectful client engagement and relationship management. Aims to leverage these skills to achieve career objectives in dynamic environments.
Self-motivated Specialist with knack for enhancing operational processes and driving project success. Improved team workflows, leading to increased productivity and streamlined project deliveries. Recognised for innovative problem-solving and commitment to achieving exceptional results.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
SPECIALIST PARTNER SETTLEMENT
MTN CAMEROON / MOBILE MONEY CORPORATION
DOUALA, CAMEROON
2022.01 - Current
- Facilitate settlement of all reconciled amounts and completion of transactions with partner banks.
- Assist in revenue-generating subscriber activity through direct acquisition efforts to ensure customer engagement.
- Monitore virtual cash conversion and transfers to bank accounts of third-party balances as per service level agreements and KPIs.
- Propose actions to head of operations aimed at enhancing service quality.
- Support stakeholder relationships and managed virtual mass payments for NGOs, state institutions, and multinational organisations.
- Prepare operational processes to comply with regulatory requirements and ensure safety in operations.
- Reduce resolution times by implementing effective complaint handling strategies.
GLOBAL GRADUATE TRAINEE
MTN CAMEROON
DOUALA, CAMEROON
2020.05 - 2021.12
- Ensured timely delivery of requests regarding adjustments for incorrect transfers, improving customer satisfaction.
- Prepared art journals, maintaining a consistent output of quality materials.
- Conducted monthly balance sheet reconciliation status updates, ensuring accuracy and transparency.
- Increased customer satisfaction by resolving issues.
- Supported team by demonstrating respect and willingness to help.
SERVICE CENTRE CARE REPRESENTATIVE
MTN CAMEROON
DOUALA, CAMEROON
2019.06 - 2021.07
- Assisted customers with concerns and questions.
- Resolved customer issues effectively and provided clear answers.
- Maintained a positive demeanour while addressing complaints.
- Delivered exceptional customer service and received frequent commendations from clients.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Handled over 50 customer interactions daily.
PROFESSIONAL INTERN
MTN CAMEROON
DOUALA, CAMEROON
2019.06 - 2020.05
- Assisted in opening mobile money customer accounts.
- Collaborated with team members to address complex issues.
- Built positive relationships with clients to support business reputation.
- Delivered high-quality service while managing client queries and complaints.
- Adapted to new challenges and acquired new skills swiftly.
ACADEMIC INTERN
Douala Community Council
DOUALA, CAMEROON
2019.03 - 2019.05
- Assisted with publicity management activities.
- Supported tax control processes for displayers.
- Completed assigned duties to assist in meeting targets with precision and efficiency.
- Exhibited energy and enthusiasm in a fast-paced environment.
ACADEMIC INTERN
Cameroon Oil Transportation Company
DOUALA, CAMEROON
2018.08 - 2018.10
- Managed journals with precision.
- Assisted in invoice and journal creation.
- Engaged in inventory control activities.
- Prepared comprehensive reports.
- Executed daily tasks with accuracy and efficiency.
- Adapted swiftly to new skills, enhancing efficiency and productivity.
- Exhibited respect, friendliness, and a readiness to assist others.
- Supported team dynamics through respect and a willingness to help.
ACADEMIC INTERN
CAMRAIL-Cameroon
DOUALA, CAMEROON
2018.01 - 2018.06
- Established depository slip and bills processes.
- Controlled and treated payment files efficiently.
- Assisted financial director with daily tasks.
- Prepared comprehensive reports.
- Supported team by showing respect and willingness to assist.
- Consistently arrived at work punctually and ready to start immediately.
Academic Intern
Buea Police and Telecommunication Cooperative Society Cameroon
BUEA, CAMEROON
2014.08 - 2014.09
- Conducted bank reconciliations to ensure account accuracy.
- Assisted with bookkeeping tasks to maintain financial records.
- Welcomed and advised customers regarding banking services.
- Prepared daily reports to summarise financial activities.
Marketing intern
CAMRAIL-Cameroon
DOUALA, CAMEROON
2013.07 - 2013.07
- Assisted in promoting project intercity through various advertising channels.
- Compiled daily and weekly reports to track progress and outcomes.
- Supported the operation of trade shows to enhance brand visibility.
Education
Certified Project Manager Professional - Project Management
Guglielmo Marconi University
Italy 2024.04 - 2025.02
MBA - Operations and Project Management
Guglielmo Marconi University
Italy 2024.03 -
Certified Customer Experience Management - Customer Experience
CHARTERED MANAGEMENT INSTITUTE
London 2023.02 - 2023.08
MBA - Banking and Finance
UNIVERSITY OF BUEA
2018.10 - 2020.05
Participation to a seminar - Entrepreneurship, a tool for a secure future for youth
UNIVERSITY OF BUEA
CAMEROON 2015.02 - 2015.02
Bachelor of Science - Banking and Finance
UNIVERSITY OF BUEA
CAMEROON 2013.01 - 2016.01
General Certificate of Education Advance Level -
UNIVERSITY OF BUEA
2011.01 - 2013.01
Skills
- Computer software proficiency
- Microsoft Word and Excel
- Attention to detail
- Time management
- Office confidentiality
- Ethical standards
- Task agility
- Respectfulness
- Results-driven mindset
- Innovative thinking
- Client engagement strategies
- Relationship management
- Ethical conduct
- Interpersonal effectiveness
LANGUAGES
Languages Read Write Speak
Fluent
English Good
Fluent
French Good
Fluent
Affiliations
- Learning/creating something with structure
- Volunteering / community roles
Timeline
Certified Project Manager Professional - Project Management
Guglielmo Marconi University
2024.04 - 2025.02
MBA - Operations and Project Management
Guglielmo Marconi University
2024.03 -
Certified Customer Experience Management - Customer Experience
CHARTERED MANAGEMENT INSTITUTE
2023.02 - 2023.08
SPECIALIST PARTNER SETTLEMENT
MTN CAMEROON / MOBILE MONEY CORPORATION
2022.01 - Current
GLOBAL GRADUATE TRAINEE
MTN CAMEROON
2020.05 - 2021.12
SERVICE CENTRE CARE REPRESENTATIVE
MTN CAMEROON
2019.06 - 2021.07
PROFESSIONAL INTERN
MTN CAMEROON
2019.06 - 2020.05
ACADEMIC INTERN
Douala Community Council
2019.03 - 2019.05
MBA - Banking and Finance
UNIVERSITY OF BUEA
2018.10 - 2020.05
ACADEMIC INTERN
Cameroon Oil Transportation Company
2018.08 - 2018.10
ACADEMIC INTERN
CAMRAIL-Cameroon
2018.01 - 2018.06
Participation to a seminar - Entrepreneurship, a tool for a secure future for youth
UNIVERSITY OF BUEA
2015.02 - 2015.02
Academic Intern
Buea Police and Telecommunication Cooperative Society Cameroon
2014.08 - 2014.09
Marketing intern
CAMRAIL-Cameroon
2013.07 - 2013.07
Bachelor of Science - Banking and Finance
UNIVERSITY OF BUEA
2013.01 - 2016.01
General Certificate of Education Advance Level -
UNIVERSITY OF BUEA
2011.01 - 2013.01