Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Standaloft

Bridlington

Summary

My work experience has centred around providing excellent customer service. I have gained attentive skills in this area whilst providing clerical support in an office environment, and I feel I am quick to pick up new skills. My current skills include inputting data onto our booking system therefore good keyboard skills are essential. Experience of managing a fast-paced front desk which has helped with problem solving with strong communication skills and adapting to change. I enjoy working in an environment which brings me into contact with members of the public either face to face or by telephone, this has helped work towards providing excellent customer service while prioritising data protection and confidentiality. My present role as Receptionist is both rewarding and challenging and has helped increase my confidence to meet changing job demands. I feel I can build a rapport with customers quickly and make them feel welcoming. I work well in a team and will often share knowledge whilst delivering information clearly. I hold a full clean driving license and have access to my own transport.

Overview

26
26
years of professional experience

Work History

Receptionist

East Riding of Yorkshire Council
Bridlington
08.2017 - 03.2025
  • To provide an efficient reception and booking service and supporting good customer relations
  • Other duties include greet and direct customers at a busy reception desk, Cash handling and reconciliation, Promote and upsell where possible
  • Delivering front of house duties in a warm and professional manner

Customer Advisor

East Riding of Yorkshire Council
Beverley
11.2015 - 08.2017
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service
  • Offered prompt solutions to maintain customer satisfaction
  • Identified and effectively resolved customer issues, consistently meeting call time targets
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback

Switchboard Operator

East Riding Of Yorkshire Council
Beverley
02.2010 - 09.2015
  • Oversee the smooth and efficient running of the main switchboard
  • Receiving all incoming calls and ensuring their distribution to the relevant employee
  • Dealing with all enquiries and resolving problems over the phone
  • The switchboard was the main hub of the Council and this gave me a great insight into the structure, departments and services on offer
  • This included, effectively managing a high volume of inbound customer calls
  • Coped calmly and effectively with routine and urgent calls

Administrator

East Riding of Yorkshire Council
Bridlington
05.2009 - 12.2009
  • As an administrator, my main duties involved photocopying, typing, data entry, answering the telephone, dealing with queries, taking messages and diverting calls
  • This position was based within Adult Services therefore calls were often of a sensitive nature and would be answered in a calm and professional manner
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information

Insurance Advisor

RSA
Glasgow
05.1999 - 08.2008
  • Processed customer instructions for policy amendments
  • Handled insurance queries from quotation stage to renewal
  • Advised clients on coverage and claims to assist with informed decisions
  • Generated increase in new clients by proactively contacting previous quotes and lapsed accounts

Education

English O Level -

Notre Dame High School

Secondary Education Exam - ECDL : Word Processing, Database, Excel, Powerpoint

Learn Direct Bridlington

Maths O Level - undefined

Notre Dame High School
Glasgow, GLG

Skills

  • Knowledge of Clerical Duties
  • Work well under pressure
  • General Reception Skills
  • Well Organised
  • Warm Personality
  • Confident Communicator
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Timeline

Receptionist

East Riding of Yorkshire Council
08.2017 - 03.2025

Customer Advisor

East Riding of Yorkshire Council
11.2015 - 08.2017

Switchboard Operator

East Riding Of Yorkshire Council
02.2010 - 09.2015

Administrator

East Riding of Yorkshire Council
05.2009 - 12.2009

Insurance Advisor

RSA
05.1999 - 08.2008

Secondary Education Exam - ECDL : Word Processing, Database, Excel, Powerpoint

Learn Direct Bridlington

Maths O Level - undefined

Notre Dame High School

English O Level -

Notre Dame High School
Louise Standaloft