Louise Smylie
Belfast,Northern Ireland
Summary
Expert in business and relationship management with a proven track record of delivering client-focused solutions. Extensive experience in previous roles, demonstrating a strong understanding of corporate principles and strategic needs. Successfully managed teams and collaborated across organisations to exceed client expectations, resulting in repeat business. Recognized for high achievements in business development and talent deployment, ensuring optimal environments for success.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Training Manager
Chartered Institute of Housing
08.2018 - Current
- Responsible for the development and implementation of comprehensive training programmes tailored to meet organisational needs and objectives by performing gap analysis and providing solution based options
- Lead a team of training professionals, providing guidance and support to ensure high-quality delivery.
- Manage training budgets to optimise resource allocation and ensure quality, value for money delivery.
- Monitor industry trends to keep training content relevant and up-to-date.
- Collaborate with design experts to create bespoke e-learning modules for flexible, self-paced learning opportunities.
- Continuoulsy strive to streamline administrative processes for training enrolment, attendance tracking, and certification issuance, improving operational efficiency.
- Attend sector and training conferences to meet members, professionals, and amplify skills and training techniques.
- Collaborate with marketing colleagues to advertise training sessions online and in social media to acquire more leads, raise training profile and generate income.
- Build new business partnerships to drive customer acquisition and generate revenue whilst managing existing relationships to ensure ongoing excellent customer support and professionalism
- Foster long-term relationships with key clients, suppliers, and partners to support business objectives.
- Produce quotes and proposals to provide value and benefits to prospective clients.
- Increase sales value by upselling and cross-selling new products and services to existing customers.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
Portfolio Property Manager
Sell in a Click/NI House Buyers
Belfast, Antrim
01.2012 - 07.2018
- Formulated strategic plans to expand company reach and enhance market positioning, aligning with organisational goals.
- Negotiated contracts with new clients, securing profitable deals that contributed to client base growth.
- Maintained extensive knowledge of housing market trends and developments.
- Assessed market conditions to identify opportunities and risks affecting promotional strategies.
- Produced detailed financial reports for senior management, facilitating informed decision-making on a monthly and yearly basis.
- Exceeded sales goals through consultative techniques and effective closing strategies.
Family carer - full time
self employed
Belfast, Antrim
11.2009 - 12.2011
- full-time caregiver for father
Recruitment Consultant
Michael Page
London, London
10.2004 - 10.2009
- Spearheaded recruitment campaigns, identifying and attracting top talent through diverse channels to meet client needs.
- Developed and maintained strong relationships with clients, understanding their unique requirements and providing tailored recruitment solutions.
- Conducted in-depth interviews with candidates, assessing competencies and cultural fit for specific roles and organisations.
- Organised and participated in job fairs and networking events to enhance brand visibility and attract potential candidates.
- Established performance benchmarks for recruitment processes to drive continuous improvement.
- Delivered training sessions to new hires on recruitment best practices and industry standards, enhancing team capabilities.
- Handled sensitive information with discretion, fostering trust with clients and candidates.
- Demonstrated outstanding listening and communication skills to obtain information.
Trainee Chartered Accountant
Barker Hibbert
Croydon
10.2000 - 07.2004
- Managed financial statements, including balance sheets and profit and loss accounts, ensuring accuracy in monthly reporting.
- Managed financial accounts, reconciling bank statements and monitoring cash flow to maintain accurate records.
- Conducted internal audits of financial systems and controls, proposing enhancements to mitigate identified risks.
- Maintained up-to-date knowledge of accounting standards IFRS and GAAP and tax laws, ensuring compliance with best practices.
- Built positive, professional client relationships, increasing satisfaction and loyalty through reliable accounts management.
Education
Bachelor of Law - Law
The Queen's University, Belfast
Belfast 09.1995 - 06.1998
Skills
- Business development through customer engagement
- Relationship development and management providing solution based approach
- Align values and goals with corporate plan
- Cross-organisational collaboration to enhance customer experience
- Contract negotiation
- Product knowledge
- Open, clear, and confident communicator
Languages
French
Upper Intermediate
B2
Japanese
Beginner
A1
Russian
Beginner
A1
Interests
- International clay pigeon shooter represented Northern Ireland
- Keen dog walker
- Novice golf player
Timeline
Training Manager
Chartered Institute of Housing
08.2018 - Current
Portfolio Property Manager
Sell in a Click/NI House Buyers
01.2012 - 07.2018
Family carer - full time
self employed
11.2009 - 12.2011
Recruitment Consultant
Michael Page
10.2004 - 10.2009
Trainee Chartered Accountant
Barker Hibbert
10.2000 - 07.2004
Bachelor of Law - Law
The Queen's University, Belfast
09.1995 - 06.1998