Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Louise Shand

Glasgow,United Kingdom

Summary

Dynamic professional with a strong foundation in customer service and marketing, known for exceptional attention to detail and creativity. Demonstrates effective team leadership and time management skills, complemented by a good telephone manner. Committed to leveraging these competencies to drive successful outcomes in future roles.

Adaptable team player easily coordinating and implementing approved changes within manufacturing processes.

Offering strong organisational, communication, and problem-solving skills. Knowledgeable about planning and executing events, managing budgets, and coordinating with vendors. Ready to use and develop teamwork, leadership, and move on to an exciting new role.

Overview

18
18
years of professional experience

Work history

Events Operative

Doubletree by Hilton Hotel
Glasgow
01.2025 - Current
  • Event Setup and Breakdown, ensuring all equipment, furniture, signage and other event materials are correctly arranged before the event starts.
  • Breakdown, Coordinating the clearing of the venue after the event. Insuring that everything is returned and disposed of properly.
  • Serving all clients and guests food and beverages to the highest standards giving them great customer service and serving with smile at all times.
  • Communication with the Events Managers, to provide updates throughout events. Troubleshoot any problems.
  • Followed instructions accurately to ensure task completion in a timely manner.

HR Co-Ordinator

G10 Events
Glasgow, Scotland
02.2017 - 01.2019
  • Organised all interviews and set up meeting rooms.
  • Vetted everyone before inviting them in for an interview.
  • Updated all job sites online with job positions available within our company.
  • Developed employee handbooks, enhancing understanding of company policies and procedures.
  • Facilitated performance review processes for improved employee feedback system.

Trace Agent

JB Debt Recovery
Glasgow
07.2007 - 10.2010
  • Traced Debtors using online systems
  • Updated the systems for the collectors to follow up
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • General offive duties

Education

GCSEs -

Thomas Muir High School
East Dunbartonshire

NC Health & Fitness -

Springburn College

A-Z Photography Course -

Contrast Photography

Skills

  • Customer service skills
  • Attention to detail
  • Team Leadership
  • Time Management
  • Marketing
  • Good telephone manner
  • Creativity

Affiliations

  • Gym, cycling, hill walking, swimming.
  • Cooking and reading.

Timeline

Events Operative

Doubletree by Hilton Hotel
01.2025 - Current

HR Co-Ordinator

G10 Events
02.2017 - 01.2019

Trace Agent

JB Debt Recovery
07.2007 - 10.2010

GCSEs -

Thomas Muir High School

NC Health & Fitness -

Springburn College

A-Z Photography Course -

Contrast Photography
Louise Shand