Louise Scott
Prestonpans
Summary
Dynamic professional with a strong focus on people management and development, adept at driving change and enhancing efficiency through a solution-based mindset. Demonstrates excellent communication skills and goal-oriented strategies to achieve organisational objectives. Committed to leveraging change management experience to foster growth and innovation within teams, while pursuing opportunities that align with long-term career goals.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work history
Team Leader
Charles River Laboratories
Edinburgh
2017.01 - 2026.03
- Managed scheduling of report centre team’s workload to guarantee on-time delivery of reports.
- Optimised resource allocation to uphold quality standards in report production.
- Implemented prioritisation strategies to address deadlines effectively, preventing delays in report submissions..
- Quality checking own output and colleagues to ensure a high standard of reporting for our clients.
- Cross training other departments to reporting standards for individual sponsors.
- Contribute to meetings to discuss process and procedures at our site and help influence our global team processes.
- Work with our Quality Assurance team to ensure Reports are collated to meet regulatory standards.
- Complete recruitment for departments.
- Coordinate training of new team members and support them throughout their training. Review process and set achievable targets. Follow up regularly and complete probation review.
- Streamlined workflow for a more efficient process.
Commercial Manager/ Deputy Store Manager
Marks and Spencer
2007.10 - 2017.01
- Aiding Store manager in duty management of the store, this includes covering store management roles and duties when required.
- Line managing section management team, this includes full HR responsibilities and pay roll entry.
- Analysis and interpretation of daily sales figures and trends within the retail market. Probing underperforming and over performing departments.
- Creating action plans to deliver store sales plan, communicate key responsibilities with the team and other regional teams to ensure this was delivered.
- Share best practices with Regional teams and participate in weekly conference calls.
- Lead the store through refurbishments and re-grading, this required us to have detailed planning and great communication with all teams involved (Head office, Regional and contractors).
- Delivering the stores legal obligations which include Fire, Health and Safety, Compliance and food safety regulations.
- Being a key member of the team and main point of contact for internal auditors when unannounced inspections occurred. This includes liaising with all manager teams to ensure everyone has completed their own area of responsibility to the required standard.
- Managing staff, including annual reviews, performance management, developing assistants into new roles, recruitment, and disciplinary hearings.
- Delivering an excellent customer service experience by working with the team to drive an efficient and friendly environment, driven through encouraging strong teamwork and great communications with customers.
- Communicate company priorities to store through team briefs, daily huddles and backstage boards.
- Training all staff on new procedures and systems.
- Various other roles include section manager, section co-ordinator and customer assistant
Education
High School -
Preston Lodge High School
Prestonpans, East Lothian 2002.01 - 2008.01
HND - Accounting and Finance
Napier University
Edinburgh 2008.01 - 2010.01
Skills
- People management and development
- Solution based mindset
- Focused on efficiency
- Excellent communication skills
- Change management experience
- Goal oriented
- M-Files site lead
Affiliations
- Reading
- Crafting/journaling/painting
- Crochet
Timeline
Team Leader
Charles River Laboratories
2017.01 - 2026.03
HND - Accounting and Finance
Napier University
2008.01 - 2010.01
Commercial Manager/ Deputy Store Manager
Marks and Spencer
2007.10 - 2017.01
High School -
Preston Lodge High School
2002.01 - 2008.01